Personal Information Leaks and Loss of Trust
First written in FY2016. 3 of 6 entries say "Mitigated", first in FY2017. Latest entry: FY2021.
The whole theme swung hardest in 2025: 6 of 24 companies on the "Worse" side.
56 other companies' latest entry also says "Restated".
- FY2021RestatedAnnual report
「Because the Group handles large volumes of personal information, including customer information, it is taking every possible measure to prevent leaks, including having its major subsidiaries obtain the Privacy Mark. However, if a large-scale information leak were to occur, sales could fall sharply due to reputational damage, in addition to compensation payments to customers and others.」
The response to the risk of leaks resulting from handling large volumes of personal information, including measures such as major subsidiaries obtaining the Privacy Mark, continues to be described. - FY2020RestatedAnnual report
「Because the Group handles large volumes of personal information, including customer information, it is taking every possible measure to prevent leaks, including having its major subsidiaries obtain the Privacy Mark. However, if a large-scale information leak were to occur, sales could fall sharply due to reputational damage, in addition to compensation payments to customers and others.」
The document continues to describe the risk of personal information leaks and measures such as major subsidiaries obtaining the Privacy Mark. - FY2019MitigatedAnnual report
「With respect to personal information protection, 12 Group companies, including Kintetsu Nippon Tourist Co., Ltd. Kanto, have obtained certification under the Personal Information Protection Management System (JIS Q 15001) and are responding appropriately.」
The companies covered by Personal Information Protection Management System certification expanded from the 6 stated previously to 12. - FY2018MitigatedAnnual report
「With respect to personal information protection, 6 Group companies, including Kintetsu Nippon Tourist Co., Ltd., have obtained certification under the Personal Information Protection Management System (JIS Q 15001) and are responding appropriately.」
The document describes the expansion of the companies covered by Personal Information Protection Management System certification from 5 to 6 Group companies. - FY2017MitigatedAnnual report
「With respect to personal information protection, five Group companies, including Kintetsu Nippon Tourist Co., Ltd., have obtained certification under the Personal Information Protection Management System (JIS Q 15001) and are responding appropriately. Other Group companies also manage personal information under similarly strict controls, but if this personal information were to leak, become a social issue and cause a loss of trust, it could affect the Group's financial position and operating results.」
While maintaining the risk of personal information leaks, the document cites certification obtained by 5 Group companies and strict management by each Group company as countermeasures. - FY2016First statedAnnual report
「If this personal information were to leak, become a social issue and cause a loss of trust, it could affect the Group's financial position and operating results.」
As a travel operator handling large volumes of personal information, the document indicates the potential impact of a leak on social credibility and financial performance.