Imperial Hotel (9708) · InitiativeAdvanced
Developing employees with strong language and ICT skills and high customer-service capabilities
First written in FY2022. 3 of 4 entries say "Advanced", first in FY2025. Latest entry: 2026-05-14.
4entries
5years
2from disclosures
How it moved
Same theme, other companies
Improving customer satisfaction through employee and instructor training and higher-quality products and experiencesA theme 32 companies write about · 0 as a headwind · 32 as a tailwind
18 other companies' latest entry also says "Advanced".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 32 companies compared. The sentences above are computed from all 32.Full recordFilings, disclosures and news, newest first
- FY2025AdvancedAnnual report
「The Company has established systems that enable employees to work independently to improve their capabilities, including language training, support for study abroad, and assistance with self-development expenses such as professional qualification and correspondence-course fees.」
Specific human resources development measures were identified to improve customer service capabilities and service levels, including language training, study-abroad support, and assistance with professional qualification and correspondence-course expenses. - FY2022First statedAnnual report
「The Company will further improve customer satisfaction by developing employees with broad perspectives, expertise in languages, ICT and related fields, and strong customer service skills.」
Employee development combining language and ICT capabilities with strong customer service skills was specified for the first time as a means of improving customer satisfaction.