Pursuing innovation and creating new social value
First written in FY2016. 9 of 14 entries say "Advanced", first in FY2021-Q3. Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「By developing employees with broad perspectives, language skills, ICT expertise, and strong customer-service capabilities, we will further improve customer satisfaction. Through new facilities and new businesses, we will also attract a broader range of customers and continue to fulfill our role as Japan’s guesthouse.」
The company identified the development of employees with language and ICT skills, new facilities, and new businesses to expand its customer base as means of pursuing innovation. - FY2025AdvancedAnnual report
「We also pursued new business models, including by opening the online marketplace “ANOTHER IMPERIAL HOTEL,” which uses our market-sourcing capabilities to sell specialty products from across Japan.」
The company opened an online marketplace selling specialty products from across Japan by leveraging its market-sourcing capabilities, thereby putting a new business model into practice. - FY2024-Q2AdvancedAnnual report
「We improved the strength of our offering by adding Japanese and Chinese cuisine to the menu alongside French cuisine and further developing the concept of “enjoying as much of what you like as you like.”」
The company made progress in developing new products and services by adding new cuisine categories and evolving the buffet concept. - FY2023-Q3RestatedAnnual report
「We worked to enhance brand value and maximize revenue by developing and selling products that contribute to the SDGs.」
The development and sale of products that contribute to the SDGs were cited as concrete examples of the innovation direction of creating new products and social value. - FY2022AdvancedAnnual report
「To respond to an era of rapid change, our group will continue working to improve earnings power through new businesses such as “service apartments” and “Imperial Hotel Torakuro.”」
As innovation responding to changing customer needs, the company developed new businesses such as service apartments and Imperial Hotel Torakuro as specific measures to improve earnings power. - FY2022-Q3AdvancedAnnual report
「During the consolidated third quarter accounting period, we actively pursued various initiatives to increase usage by domestic customers, including the reopening of the French restaurant La Brasserie, the opening of Imperial Hotel Torakuro, the first Japanese restaurant directly operated by Imperial Hotel, the creation of a new Hotel Bar area where guests can enjoy both restaurants seamlessly, and the reopening of the hotel shop Gargantua.」
The company made concrete progress in developing new products and services aimed at increasing customer usage through new stores, a Hotel Bar area spanning multiple establishments, and renovated stores. - FY2021AdvancedAnnual report
「During the state of emergency declared in April last year, we established the Operations Resumption Preparation Committee, chaired by the president, and solicited ideas from all employees on infection-control measures and service methods during the COVID-19 pandemic. Nearly 5,500 ideas were submitted, leading to initiatives including the introduction of a new made-to-order buffet style at Imperial Viking Sal.」
The company introduced new service formats adapted to the COVID-19 pandemic based on approximately 5,500 proposals from employees. - FY2021-Q3AdvancedAnnual report
「In the subsequent consolidated second quarter accounting period, we began offering a buffet style adapted to the “new lifestyle” at Imperial Viking Sal, while developing and providing new service formats for the new normal, and signs of recovery began to emerge.」
The company developed and provided new service formats for the new normal, representing concrete progress in its innovation initiatives. - FY2020RestatedAnnual report
「For the final year of the “Medium-Term Management Plan 2020,” we will work diligently on its 4 priority issues—“pursuing safety,” “enhancing the Imperial Hotel brand,” “pursuing customer satisfaction,” and “pursuing innovation”—and the entire group will work to create new products, services, and social value by accurately identifying the constantly changing needs of customers and society.」
The company continues to set the creation of new products, services, and social value based on the needs of customers and society as a priority in the final year of the plan. - FY2018RestatedAnnual report
「The entire group will work to create new products, services, and social value by accurately identifying the constantly changing needs of customers and society.」
The company continues to pursue a policy of identifying the needs of customers and society and creating new products, services, and social value. - FY2017RestatedAnnual report
「The entire group will work to create new products, services, and social value by accurately identifying the constantly changing needs of customers and society.」
The company continues to pursue an innovation policy of identifying the needs of customers and society and creating new products, services, and social value. - FY2016First statedAnnual report
「We have identified 4 priority issues: ① pursuing safety, ② enhancing the Imperial Hotel brand, ③ pursuing customer satisfaction, and ④ pursuing innovation. While seeking to further strengthen relationships of trust with customers and society, the entire group will work to accurately identify constantly changing needs and create new products, services, and social value.」
The company positions responding to changing needs and creating new products, services, and social value as the direction of its innovation.