Terminal Renovation and Operational Improvements

「In terms of facilities, we continue to work toward creating a safe, comfortable and advanced airport by seismic-proofing facilities and transport equipment, replacing aging equipment, and improving the energy efficiency of air-conditioning and lighting systems. Construction of the north satellite of Terminal 1 is progressing smoothly toward completion around May 2026. At Terminal 2, we began extension work on the north satellite to add 2 fixed stands as part of efforts to improve on-time performance.」

「In terms of facilities, we continue working to create a safe, comfortable and advanced airport. We are proceeding with seismic reinforcement of facilities and baggage-handling equipment, renewal of aging equipment, and energy-saving measures for air-conditioning and lighting equipment. Construction of the North Satellite at Terminal 1 is also progressing smoothly toward completion around July this year.」

「The domestic Terminal 1 basement-one food court was renovated and reopened as “Sora chika,” a new dining zone bringing together a diverse range of outlets, including new concepts supervised by renowned establishments and brands making their first appearance in the Kanto region. At Terminal 1, “Musashino Mori Coffee” also opened on the fourth floor, along with 3 popular ramen restaurants, including “Machida Shoten” on the third-floor south terrace, and」

「In March this year, we connected the north satellite of Terminal 2 to the main building, eliminating the need for bus transfers between the satellite and the main building. In addition, we fully introduced “iino,” a multi-passenger autonomous mobility service, for the first time in Japan as a service supporting movement associated with the terminal expansion. The installation of 3 new fixed boarding bridges serving 5 stands also enabled us to end the swing operation under which some stands on the south side of the terminal alternated between domestic and international flights by time of day, and to operate them exclusively for international flights.」

「In terms of facilities, we are working to create a safe, comfortable and advanced airport by replacing aging facilities and equipment, including moving walkways, carrying out energy-saving work such as converting lighting to LED, and installing gates to prevent reverse flow at arrival exits. We are also proceeding with the redevelopment of commercial areas.」

「In addition to sequentially carrying out renovation and seismic-resistance work to prepare for large-scale disasters, we steadily advanced investment plans for the future, including connection work between the north satellite of Terminal 2 and the main building and construction of the north satellite of Terminal 1.」

「In addition to sequentially carrying out renovation and seismic-resistance work to prepare for large-scale disasters, as well as replacement work for transport equipment and other facilities, we steadily advanced investment plans for the future, including connection work between the north satellite of Terminal 2 and the main building and construction of the north satellite of Terminal 1.」

「In terms of facilities, we reopened the Terminal 2 international facilities in July after they had been closed because of the COVID-19 pandemic, in cooperation with the national government and airlines to respond to the rapid increase in international passenger traffic. We also proceeded with improvements to the in-terminal Wi-Fi communications environment and sequentially carried out renovation work to prepare for large-scale disasters and replacement work for aging transport equipment and other facilities.」

「In terms of facilities and services, we worked with the national government and airlines to prepare for the reopening on 19 July of the Terminal 2 international facilities, which had been closed because of the COVID-19 pandemic, in response to the rapid recovery in international passenger traffic. In response to the end of the “Sign Phone” public telephone box service for people with hearing impairments, we also began a new pilot program for the “Telephone Relay Service,” the first of its kind at a domestic airport. In addition, we added “International Flights” as a new function for registering My Flights on the official Haneda Airport app, “Haneda Airport,” and worked to improve convenience for passengers with diverse needs and enhance the value of their time at the airport. We also steadily advanced our investment plans for the future by beginning connection work between the north satellite of Terminal 2 and the main building and proceeding with contractor selection for construction of the north satellite of Terminal 1.」

「In addition to sequentially carrying out renovation work to prepare for large-scale disasters, we steadily advanced our investment plans for the future, including beginning connection work between the north satellite of Terminal 2 and the main building. We also added new functions to the official Haneda Airport app to guide passengers through boarding based on the latest flight information and suggest ways to spend time at the airport according to their purpose of visit. In addition, we began offering the Haneda Airport Escort Service, previously introduced first on international flights, at domestic terminal facilities to provide services addressing diverse needs.」

「During the cumulative second-quarter period, we carried out renovation work sequentially to prepare for large-scale disasters and installed private work boxes suitable for remote work at various locations throughout the terminals. We also worked to improve passenger convenience in line with changing times by expanding the mobile battery-sharing service “ChargeSPOT.” Meanwhile, we cooperated with the Ministry of Economy, Trade and Industry’s request to conserve electricity by switching off some terminal lighting and controlling air-conditioning operations amid tight electricity supply and demand during the summer. In addition, we selected a contractor for connection work between the north satellite of Terminal 2 and the main building and are steadily advancing our investment plans for the future.」

「In terms of facilities, we are working to improve passenger convenience from the perspective of the new normal, including by installing private work boxes suitable for remote work at various locations, while cooperating with the Ministry of Economy, Trade and Industry’s request to conserve electricity by switching off some terminal lighting and controlling air-conditioning operations amid tight electricity supply and demand. We are also steadily advancing our investment plans for the future, including proceeding with the selection of a contractor for connection work between the north satellite of Terminal 2 and the main building.」

「In terms of facilities, we are carrying out renovation work on specified ceilings with safety considerations in mind, as well as improvements to public wireless LAN facilities that will enhance services for customers, in stages.」

「Our company　Ota-ku, Tokyo　Facility management and operations　Passenger Terminal 1　North Satellite (new construction)　20,000　※1　185　Internal funds and borrowings　November 2021　March 2024　※2　　Our company　Ota-ku, Tokyo　Facility management and operations　Passenger Terminal 2 (expansion)　30,000　※1　47　Internal funds and borrowings　November 2021　March 2024　※3」

「To provide sufficient universal-design service facilities, we are pursuing various initiatives, including installing a "calm-down/cool-down space" in the secure area beyond the baggage inspection point for use by people with disabilities when they need to regain their composure.」

「As part of the Ministry of Land, Infrastructure, Transport and Tourism's initiative to strengthen the functions of airports in the Tokyo metropolitan area, international flight slots increased by approximately 1.4 times on 29 March this year, and we completed the international terminal expansion and development project to accommodate the increase in slots.」

「As part of this effort, office space on the north side of Terminal 2 was expanded in October last year and leasing to airlines began. In December, two boarding gates in the expanded area of the international terminal began operating ahead of schedule, and the expanded departure and arrivals lobbies opened. In addition, the security-screening process was improved to enhance convenience in response to the increase in international passengers.」

「As part of this effort, additional office space on the north side of Terminal 2 was completed in October this year and will be leased to airlines from the second half of the fiscal year. In addition, renovation work on the first-floor arrivals lobby and basement level 1 of Terminal 1, which had been under way since October last year as part of efforts to further improve the in-terminal environment, was completed on 30 September, including the consolidation of arrivals exits and the development of a bus waiting area.」

「As part of this effort, development of passenger terminals associated with strengthening Haneda Airport's international-flight functions is proceeding as planned toward the start of operations in March 2020. In addition, renovation work at Terminal 1 is under way with the aim of completion by the end of September this year to further improve the in-terminal environment, and some facilities, including consolidated arrivals exits, information counters and toilets, opened by June.」

「In addition, renovation work has been under way at Terminal 1 since October last year to improve the in-terminal environment, while the expansion of the P4 car park in March this year increased its capacity, further improving passenger convenience.」

「On 19 December last year, we grand-opened "THE HANEDA HOUSE," a new commercial facility occupying the fifth floor of Haneda Airport Domestic Terminal 1 with 14 stores. By bringing together facilities offering experiential activities, we are developing an area that proposes new ways to spend time at Haneda Airport.」

「We are developing passenger terminals in preparation for the further expansion of international services at Haneda Airport. As part of this effort, we began operating the north-side boarding station at Domestic Terminal 2 for domestic passengers in May this year. We plan to begin operating the north-side satellite at Terminal 2 in December this year. Construction on the remaining expansion areas is also proceeding as planned toward the start of operations in March 2020. In addition, renovation work began at Terminal 1 in October this year to improve passenger convenience and the in-terminal environment.」

「Going forward, we will continue to identify the diverse needs of airport users and work to improve convenience, comfort and functionality, including measures for accessibility and responses to wayfinding requirements arising from the integrated operation of domestic and international passenger terminals.」

「In addition to ensuring world-class safety as Japan's gateway, we will pursue comprehensive branding for Haneda Airport, including consecutive awards in SKYTRAX's airport ratings, while promoting regional revitalisation projects and introducing cutting-edge technologies. We will also expand our business scope by collaborating with companies in other industries and expanding beyond Haneda Airport, while working to firmly strengthen Haneda Airport's foundation through facility renovations and operational improvements to raise customer satisfaction and expand revenue at its domestic passenger terminals.」

「Following the two lounges reopened in April this year, we reopened the third paid lounge, "POWER LOUNGE NORTH," at Haneda Airport Domestic Terminal 1 on 25 September, and renovated the shopping website "HANEDA Shopping" and the duty-free pre-order website "JAPAN DUTY FREE," among others.」

「Regarding expansion and revenue diversification by leveraging Haneda Airport's strengths, we reopened the paid lounges at Haneda Airport Domestic Terminals 1 and 2 in April this year under the name "POWER LOUNGE," among other initiatives.」

「Under buildings, we recorded construction to renew the central monitoring system at Haneda Airport Domestic Terminal 2, construct the North Pier lounge, and renovate the north-side passenger toilets at Haneda Airport Domestic Terminal 1 as additions for the current fiscal year. Under machinery and equipment, we recorded construction to make the passenger boarding bridges at Terminal 1 step-free.」

「In addition to ensuring world-class safety as Japan's gateway, we will pursue comprehensive branding for Haneda Airport, including consecutive awards in SKYTRAX's airport ratings, while promoting regional revitalisation projects and introducing cutting-edge technologies. We will also expand our business scope by collaborating with companies in other industries and expanding beyond Haneda Airport, while working to firmly strengthen Haneda Airport's foundation through facility renovations and operational improvements to raise customer satisfaction and expand revenue at its domestic passenger terminals.」

「We will expand our business scope by collaborating with companies in other industries and expanding beyond Haneda Airport, while also working to firmly strengthen Haneda Airport's foundation through facility renovations and operational improvements to raise customer satisfaction and expand revenue at its domestic passenger terminals.」

「At Haneda Airport Domestic Terminal 1, we sought to improve convenience, comfort and functionality by enhancing the environment for receiving customers from Japan and abroad, including opening a multipurpose restroom equipped with fitting rooms, a nursing room and a children's toilet.」

「We will also work to firmly strengthen Haneda Airport's foundation by renovating facilities and improving operations to raise customer satisfaction and expand revenue at Haneda Airport's domestic passenger terminals, while improving efficiency.」