Expansion of business areas and diversification of revenue

「Although domestic passenger numbers declined year on year, sales increased as the renewal of “HANEDA STAR & LUXE,” changes to the brands and products handled, and events featuring the popular character “Chiikawa” created new customer demand.」

「We are also working to expand new sales channels, including by exporting products sold at Haneda Airport overseas.」

「Commercially, we have worked to steadily capture growing passenger demand and expand non-airport revenue, including e-commerce. On domestic routes, in addition to opening an unmanned checkout store in the Terminal 1 gate area, we have sought to capture diverse demand by holding events in cooperation with municipalities nationwide and a limited-time “Aloha Market” featuring popular Hawaiian products. We are also expanding new sales channels, including overseas exports of products sold at Haneda Airport.」

「Outside Haneda Airport, we opened JAPAN DUTY FREE Ishigaki Airport in the international terminal of Ishigaki Airport, offering popular Japanese souvenirs, Okinawa and Ishigaki specialty products, alcoholic beverages, tobacco and other products.」

「On domestic routes, we proceeded with the reorganisation and refurbishment of retail areas and began remodelling the food court on the first basement floor of Terminal 1. We also renovated the Tokusen Wagashi-kan on the second floor and opened the new HANEDA STAR & LUXE store in February, with "sophistication" and "quality" as its themes. In addition, we actively held events in collaboration with popular characters and events organised in partnership with local governments across Japan.」

「In terms of operations, we have actively held sales events and other events featuring popular products on domestic routes. On international routes, to capture strong inbound demand, we changed the layout of duty-free stores, added POS terminals to reduce checkout queues, and reviewed the product mix to increase average purchase values. At Haneda Airport Terminal 3, we opened Diversity Diner HND, a Japanese restaurant offering an entirely vegan menu, and at Narita Airport we opened Boucheron, a high-jewellery maison making its first appearance in an airport duty-free store.」

「In terms of operations, we have successively extended the operating hours of duty-free stores and other outlets to capture strong inbound demand. We also opened JAPAN MASTERY COLLECTION in the departure area of Terminal 3, aspiring to create a luxury brand rooted in regional revitalisation and showcasing to the world from Haneda the many examples of Japanese craftsmanship and refinement in made-in-Japan products, including original products.」

「In terms of operations, we have actively held product fairs featuring goods from regions across Japan. In December, we opened Haneda Direct Produce Hall in Terminal 1, selling fresh primary products and specialty goods from across Japan, while also establishing a regional partnership PR area to continuously promote the appeal of each region and contribute to regional revitalisation.」

「In terms of operations, we have been repositioning duty-free stores in anticipation of the post-pandemic recovery in international passenger demand, including opening Japan's first airport "Louis Vuitton" store in Terminal 3 last November. During the current fiscal year, we opened 4 new stores in the lobby area. On domestic routes, we opened limited-time stores in HANEDA Sports to coincide with various sporting events and have actively held product fairs featuring goods from regions across Japan. In September, we also opened the British pub "HUB" in Terminal 2, pursuing more comfortable airport use and greater value during passengers' time at the airport.」

「In sales operations, to respond to the rapid recovery in international passenger demand, we have been progressively extending the operating hours of duty-free and other stores, and renovated stores in the Terminal 3 lobby area, opening 4 new stores from April onward. For domestic flights, we opened a limited-time store inside “HANEDA Sports” to coincide with sports events and actively held regional product events. We also launched new products made with carefully selected Hokkaido ingredients, available exclusively at Haneda Airport stores and the online shop “HANEDA Shopping.” At Narita Airport, we renovated “AIRPORT DRUG” in the lobby area and opened cosmetics boutiques for “Clé de Peau Beauté,” “SK-II” and “Hermès” in the duty-free area.」

「For domestic flights, we opened “GOOD NEWS TOKYO” in Terminal 2, offering upcycled products, and actively held events such as “Haneda Airport Selection,” featuring Haneda Airport-exclusive products, and regional product and tourism fairs, seeking to capture demand accompanying the recovery in passenger numbers. Outside Haneda Airport, we opened “Hokkaido Shokuhinkan,” selling Hokkaido food products, at Narita Airport Terminal 1. At a regional product exhibition held at Keikyu Department Store, we also expanded sales channels by selling Haneda Airport-exclusive products, including airport boxed meals and frozen in-flight meals.」

「In sales operations, we opened “7-Eleven Haneda Airport T1 Departure Gate Store” in the security area so passengers could shop even immediately before boarding, including for items they had forgotten to purchase. We also sought to capture demand accompanying the recovery in passenger numbers by actively holding events such as “Haneda Airport Selection,” featuring Haneda Airport-exclusive products, and regional product and tourism fairs. On the official e-commerce site “HANEDA Shopping,” we added new menus to the well-received “World In-flight Meals” lineup and began “HANEDA PICK UP,” allowing customers to collect products ordered online at Haneda Airport stores, advancing initiatives linking e-commerce with physical stores.」

「In the first quarter, in sales operations, we renovated and reopened 2 “Samantha Thavasa” stores offering upcycled products and actively held event programs such as regional product and tourism fairs, seeking to capture demand accompanying the recovery in passenger numbers.」

「In sales operations, as passenger traffic recovered mainly on domestic flights, we sought to capture demand by operating official shops at Terminals 1 and 3 during last year’s Tokyo Olympic and Paralympic Games and opening the official Hokkaido antenna shop “Hokkaido Dosanko Plaza Haneda Airport,” which includes a light food and beverage area. In e-commerce, we launched “Haneda Direct-from-the-Source Selection,” a site selling carefully selected Hokkaido products shipped directly from their producers. We also expanded products such as new menus for the popular in-flight meal sets and began selling them at airport stores, advancing initiatives linked to physical stores. In addition, we began selling and leasing, to airports and office buildings and commercial facilities in Japan and overseas, robots paired with the operating systems used at Haneda Airport.」

「In sales operations, as passenger traffic recovered mainly on domestic flights, we held “HANEDA CHOCOLATE JOURNEY” at Terminal 1, a festival bringing together world-class chocolate made by renowned chocolatiers from Japan and overseas. As part of regional revitalization, we sought to capture demand by opening the official Hokkaido antenna shop “Hokkaido Dosanko Plaza Haneda Airport,” which includes a light food and beverage area, and renovating “WAKURABA,” an information-oriented café whose concept is to communicate the appeal of regions across Japan through food. We also worked to strengthen earnings in non-aviation businesses, holding Japan’s first art auction using a bonded warehouse at Terminal 1 in October by applying our group’s bonded-management expertise. In e-commerce, we expanded products such as new menus for the popular in-flight meal sets, launched a LINE mini-app version of “HANEDA Shopping,” and worked to increase sales. Although passenger-area use of the Terminal 2 international facilities has been suspended, we offer them as filming locations for movies and dramas. In December, the facilities also hosted the “2nd Japanese Parkour Championships,” the first official sports competition held at an airport terminal in Japan, communicating Haneda Airport’s ongoing efforts to take on new challenges beyond the conventional image of an airport as merely a place to board and disembark from aircraft.」

「In sales operations, as passenger traffic recovered gradually, we sought to capture demand by opening official shops, including Tokyo 2020 official shops, and opening the official Hokkaido antenna shop “Hokkaido Dosanko Plaza Haneda Airport,” which includes a light food and beverage area. In October, we also held Japan’s first art auction using a bonded warehouse at Haneda Airport Terminal 1, applying the bonded-management expertise developed by our group. In e-commerce, in addition to expanding products such as new menus for the popular in-flight meal sets on our directly operated site, we launched a LINE mini-app version of the “HANEDA Shopping” site. We further diversified revenue by offering the Terminal 2 international facilities as filming locations for movies and dramas and strengthening the distribution business for products such as the radiative-cooling material “Radi-Cool” and the multilingual translation mask “C-FACE.”」

「In sales operations, as domestic passenger traffic gradually recovered, we sought to capture demand by reopening directly operated stores and opening the official Hokkaido antenna shop “Hokkaido Dosanko Plaza Haneda Airport.” In our directly operated e-commerce site, the in-flight meal sets launched in March this year have been well received, so we expanded the e-commerce product lineup by adding new menus. We also worked to diversify revenue by strengthening the distribution business for products such as the radiative-cooling material “Radi-Cool” and the multilingual translation mask “C-FACE.”」

「To diversify revenue sources, we are promoting a distribution business that sells technologies and products jointly developed using Haneda Airport, including robots, to other airports and elsewhere. We are also working to expand our e-commerce business by leveraging our existing e-commerce site, establishing revenue sources that do not depend on passengers.」

「Amid a substantial decline in operating revenue, we advanced sales-growth measures focused on domestic-flight retail stores, where passenger recovery was continuing, to support recovery in product sales. We also worked to strengthen the rollout of Haneda Airport-exclusive products through the launch of new original brands such as “HANEDA CHOCOLATE JOURNEY.” In e-commerce, in addition to strengthening the product lineup on existing e-commerce sites, we launched a new cross-border e-commerce site in collaboration with another company and pursued various initiatives to expand the business.」

「Beginning in October, we started accepting the regional common coupons under “Go To Travel” at approximately 100 stores in Haneda Airport, and will continue working to secure revenue opportunities while thoroughly implementing measures to prevent the spread of infection.」

「In sales operations, we will strengthen marketing and e-commerce by leveraging Haneda Airport’s role as a transportation hub, establish a new organization to integrate physical stores and online operations, and seek to secure revenue sources that are less affected by temporary declines in passenger numbers.」

「As another initiative, we acquired shares in エージーピー in February this year and made it an equity-method affiliate. We believe this will generate new synergies in expanding our business areas and developing airport operations in Japan and overseas.」

「Going forward, we believe that combining our expertise in terminal operations with the other company’s expertise in ground handling will generate new synergies toward achieving our long-term vision, including through expansion of our business areas and development into airport operations in Japan and overseas.」

「In August this year, we renovated and reopened the “JAPAN DUTY FREE Main Building Store” at Narita Airport. In October, we also newly developed a section in “Japan Duty Free GINZA” in collaboration with the Shiseido Group, further strengthening our product lineup, particularly products for which demand among visitors to Japan remains firm.」

「At operating stores, including duty-free stores, we actively pursued initiatives such as diversifying payment methods by introducing various mobile payment services, including UnionPay QR-code payments, the first such service at a domestic airport, while continuing to anticipate an increase in visitors to Japan. We also opened new stores at Haneda and Narita airports.」

「In addition to the stores opened at Chubu Airport in April and June last year, Air Bic Camera opened at Naha Airport on 18 March this year and has performed well under a product strategy primarily targeting visitors to Japan. Outside airports, following the Aqua City Odaiba store in Tokyo, we also opened the DiverCity Tokyo Plaza store on 2 November last year, working to secure revenue by capturing domestic consumption opportunities among visitors to Japan.」

「“Air Bic Camera,” which opened at Chubu Airport in April and June last year, performed well with a product strategy primarily targeting visitors to Japan, and we planned to open a store at Naha Airport on 18 March this year. Outside airports, following the Aqua City Odaiba store in Tokyo, we also opened the DiverCity Tokyo Plaza store on 2 November last year, working to secure revenue by capturing domestic consumption opportunities among visitors to Japan.」

「Under “Expanding business areas and diversifying revenue by leveraging our strengths,” we opened an arrival duty-free store in the international arrivals area at Haneda Airport in April, capturing new purchasing demand and maintaining strong performance. At the airport-style downtown duty-free store “Japan Duty Free GINZA,” we pursued sales-growth measures, including expanding tax-free sales areas and introducing new brands popular with our primary Chinese customers. Performance has been running ahead of plan.」

「Under “Rebuilding the revenue base and establishing competitive advantage,” we opened 2 “Air BIC CAMERA” stores at Chubu Airport in April and June, offering products primarily targeting visitors to Japan, and business has remained strong.」

「In November last year, we opened an e-commerce store on China’s cross-border e-commerce site “Kaola.com.” In December last year, we opened 3 brand boutiques at Chubu Airport, and in April this year we opened “Air BIC CAMERA,” offering items popular with visitors to Japan, particularly home appliances, as well as an arrival duty-free store in the international arrivals area at Haneda Airport.」

「We also opened the third “Air BIC CAMERA” store in Odaiba, offering items popular with foreign passengers, particularly home appliances. In September, we renovated the third paid lounge, “POWER LOUNGE NORTH,” at Haneda Airport’s domestic Terminal 1. We also renovated the shopping website “HANEDA Shopping” and the duty-free pre-order website “JAPAN DUTY FREE,” among others. In November, we opened an e-commerce store on China’s cross-border e-commerce site “Kaola.com” (网易考拉海购), and in December we opened 3 brand boutiques at Chubu Centrair International Airport.」

「Following the two lounges reopened in April this year, we reopened the third paid lounge, "POWER LOUNGE NORTH," at Haneda Airport Domestic Terminal 1 on 25 September, and renovated the shopping website "HANEDA Shopping" and the duty-free pre-order website "JAPAN DUTY FREE," among others.」

「As part of expanding business areas and diversifying revenue by leveraging Haneda Airport’s strengths, we renovated the paid lounges at Haneda Airport’s domestic Terminals 1 and 2 and reopened them as “POWER LOUNGE” in April. In May, as the first phase of a business mall project targeting business professionals, we opened “Regus Express” on the fifth floor of the Marketplace at Haneda Airport’s domestic Terminal 1, offering rental offices, meeting rooms and a business lounge. We also opened the third “Air BIC CAMERA” store in Odaiba, following stores at the Haneda Airport international passenger terminal building and Narita Airport, offering items popular with foreign passengers, particularly home appliances.」

「As a first step in developing new markets, and as part of expanding business areas and diversifying revenue by leveraging our strengths, we opened “Japan Duty Free GINZA,” an airport-style downtown duty-free store, on the eighth floor of Mitsukoshi Ginza in January 2016, and “Air BIC CAMERA,” offering items popular with foreign passengers, particularly home appliances, at the Haneda Airport international passenger terminal building in April. In November, we also opened the same store at the Narita International Airport Terminal 2 passenger terminal building.」

「As a first step in developing new markets, and as part of expanding business areas and diversifying revenue by leveraging our strengths, we opened “Japan Duty Free GINZA,” an airport-style downtown duty-free store, on the eighth floor of Mitsukoshi Ginza in January last year, and “Air BIC CAMERA,” offering items popular with foreign passengers, particularly home appliances, at the Haneda Airport international passenger terminal building in April. In November, we also opened the same store at the Narita International Airport Terminal 2 passenger terminal building.」

「As a first step in developing new markets, and as part of expanding business areas and diversifying revenue by leveraging our strengths, we opened “Japan Duty Free GINZA,” an airport-style downtown duty-free store, on the eighth floor of Mitsukoshi Ginza on 27 January, and “Air BIC CAMERA,” offering items popular with foreign passengers, particularly home appliances, at the Haneda Airport international passenger terminal building on 27 April.」

「As a first step in developing new markets, and as part of expanding business areas and diversifying revenue by leveraging our strengths, we opened “Japan Duty Free GINZA,” an airport-style downtown duty-free store, on the eighth floor of Mitsukoshi Ginza on 27 January, and “Air BIC CAMERA,” offering items popular with foreign passengers, particularly home appliances, at the Haneda Airport international passenger terminal building on 27 April.」

「We will expand our business areas through collaboration with companies in other industries and expansion beyond Haneda Airport. We will also work to strengthen Haneda Airport’s foundation by improving customer satisfaction and revenue at the Haneda Airport domestic passenger terminal buildings, including through facility renovations and efficiency gains from operational improvements.」