Maintaining course quality and enhancing customer service
First written in FY2016-Q3. 20 of 32 entries say "Restated". Latest entry: FY2026-H1.
0 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「We continued working to maintain and improve the course conditions that underpin the golf course business, and received high praise from visitors.」
We continue to operate the golf business with a policy focused on maintaining and improving course conditions and visitor satisfaction. - 2026-04-28RestatedEarnings
「We continued working to maintain and improve the course conditions that underpin the golf course business, and received high praise from visitors.」
The company continued to maintain and improve course quality and received high praise. - FY2025-H1RestatedAnnual report
「We continued to focus on improving visitor satisfaction by optimizing the clubhouse pro shop's product range, improving restaurant meals, and enhancing service standards, among other measures.」
We continue to pursue visitor satisfaction by improving the pro shop's product range, restaurant meals, and service standards. - FY2024AdvancedAnnual report
「We worked to make visitors' time more enjoyable and comfortable by installing tablet devices providing guidance on the highlights of the course and how to enjoy it, improving meal menus and recipes, and enhancing service standards through training by external instructors.」
We installed tablet devices, improved meal menus and recipes, and enhanced service standards through training by external instructors. - FY2024-Q2AdvancedAnnual report
「We focused on further improving service standards through the introduction of high-level training and on improving meal recipes so that visitors could spend their time more enjoyably and comfortably.」
We introduced high-level training to improve service standards and improved meal recipes, thereby implementing specific measures to improve visitor satisfaction. - FY2024-Q1AdvancedAnnual report
「We continued to focus on improving service standards, developing menus and improving food quality to make meals more enjoyable, and worked intensively to restore course conditions from the effects of the summer heatwave. As a result, we again began receiving high ratings.」
We continued to improve service standards, develop menus, and improve food quality, while working to restore course conditions affected by the summer heatwave, and the company states that it again received high ratings. - FY2023AdvancedAnnual report
「We worked to attract more visitors through enhanced accommodation and local-area plans, expanded Ladies' Days, and promotions focused on corporate customers in the Tokyo metropolitan area and the local region. To ensure that visitors could spend their time comfortably, we also worked to improve service standards, offer value-priced sets at the clubhouse pro shop, and develop menus and improve food quality to make meals more enjoyable.」
We implemented specific measures involving accommodation and local-area plans, Ladies' Days, corporate promotions, service standards, the pro shop, and meals. - FY2023-Q3AdvancedAnnual report
「We worked to improve visitor satisfaction by providing comfortable customer service, operating the restaurant to make it more enjoyable, and enhancing the appeal of the clubhouse pro shop, among other measures.」
We are implementing specific measures to improve customer satisfaction by enhancing service standards, restaurant operations, and the appeal of the clubhouse pro shop. - FY2023-Q2AdvancedAnnual report
「We focused on providing greater satisfaction to visitors through courteous and appropriate customer service tailored to their needs, as well as a change in the restaurant operator aimed at providing meals that would be more enjoyable than before.」
In addition to improving course quality and service standards, we are working to improve meal quality through courteous customer service and a change in the restaurant operator. - FY2023-Q1RestatedAnnual report
「We continued to focus on initiatives to provide greater satisfaction to visitors, including optimizing the clubhouse pro shop's product range, selling value-priced discount sets, and improving service standards and restaurant meals.」
We continue to improve visitor satisfaction through the pro shop's product range, discount sets, service standards, and restaurant meals. - FY2022-Q3AdvancedAnnual report
「We also worked to improve visitor satisfaction by offering push-cart play at Horai Country Club, reviewing the clubhouse pro shop's product range, and improving restaurant menus, among other measures.」
We introduced push-cart play, reviewed the clubhouse pro shop's product range, and improved restaurant menus, thereby implementing specific measures to improve visitor satisfaction. - FY2022-Q2AdvancedAnnual report
「To provide greater satisfaction to visitors, we worked to improve and expand the quality of clubhouse equipment and enhance service standards, while also reviewing the restaurant's menus and service approach and working to improve overall meal satisfaction.」
We are implementing specific measures to improve visitor satisfaction covering clubhouse equipment, service standards, and restaurant menus and services. - FY2022-Q1AdvancedAnnual report
「We also worked to create a golf facility that would provide greater satisfaction to visitors by expanding the clubhouse pro shop's product range, offering set discounts, and further improving service standards and restaurant meal ratings, among other measures,」
We expanded the clubhouse pro shop's product range, introduced set discounts, and worked to improve service standards and restaurant meal ratings, thereby implementing specific measures to improve visitor satisfaction. - FY2021AdvancedAnnual report
「We worked to thoroughly improve the course conditions that underpin the golf course, and began receiving high ratings from visitors.」
The company states that improvements in course conditions led to high ratings from visitors, indicating concrete progress in efforts to improve course quality. - FY2021-Q3AdvancedAnnual report
「We worked to create a golf facility that would provide greater satisfaction to visitors by expanding the range of souvenirs at the clubhouse pro shop, selling stylish apparel, and improving the presentation of the sales area, among other measures.」
In addition to improving course and service quality, we expanded the clubhouse pro shop's product range, introduced apparel sales, and improved the presentation of the sales area. - FY2021-Q2RestatedAnnual report
「We worked to create a golf facility that would provide greater satisfaction to visitors.」
We continue to operate the golf facility with a focus on improving visitor satisfaction. - FY2021-Q1RestatedAnnual report
「We worked to enhance the appeal of the golf course and create a golf facility that would provide greater satisfaction to visitors by improving course conditions and service standards and enhancing restaurant menus and pro shop offerings, among other measures.」
We continue to pursue customer satisfaction by improving course quality, service standards, and the restaurant and pro shop. - FY2020RestatedAnnual report
「We worked to improve visitor satisfaction through meticulous course-condition management, improved service etiquette, and improved pro shop offerings, among other measures.」
We continue to pursue customer satisfaction through improvements in course management, customer service, and pro shop offerings. - FY2020-Q3RestatedAnnual report
「We worked to improve visitor satisfaction through meticulous course-condition management, course maintenance to ensure comfortable play, and improved pro shop offerings, among other measures, but」
We continue to pursue customer satisfaction through course management and maintenance and improved pro shop offerings. - FY2020-Q2RestatedAnnual report
「We worked to improve visitor satisfaction through meticulous course-condition management, course maintenance to ensure comfortable play, improved pro shop offerings, and repairs to the accommodation facilities.」
We continue to pursue customer satisfaction by maintaining and improving the course, enhancing pro shop offerings, and repairing the accommodation facilities. - FY2019-Q3RestatedAnnual report
「We also worked to increase visitor numbers by holding a wide range of competition events and strengthening sales efforts to attract large-scale competitions, while seeking to increase revenue through improvements to the restaurant menu and pro shop selection and a review of green fees.」
We continue to strengthen services and revenue by organizing competitions, attracting large-scale competitions, and improving restaurant menus and pro shop offerings. - FY2019-Q2RestatedAnnual report
「We also worked to increase visitor numbers by holding a wide range of competition events and strengthening sales efforts to attract large-scale competitions, while seeking to enhance services and revenue by improving the restaurant menu and pro shop selection.」
Continued efforts to strengthen services and revenue through competition events, attracting large-scale competitions, and improving the restaurant menu and pro shop selection. - FY2019-Q1RestatedAnnual report
「We also worked to increase visitor numbers by holding a wide range of competition events and strengthening sales efforts to attract large-scale competitions, while seeking to enhance services and revenue by improving the restaurant menu and pro shop selection.」
Continued efforts to strengthen services and revenue through competition events, attracting large-scale competitions, and improving the restaurant menu and pro shop selection. - FY2018RestatedAnnual report
「We also worked to improve customer service and course conditions through equipment upgrades, including the introduction of new passenger carts, and a review of the course management structure.」
Continued efforts to improve service and course quality through equipment upgrades and a review of the course management structure. - FY2018-Q3RestatedAnnual report
「We also worked to further improve customer service and course conditions through equipment upgrades, including the introduction of new passenger carts, and a review of the course management structure.」
Continued efforts to improve service and course quality through equipment upgrades and a review of the course management structure. - FY2018-Q2RestatedAnnual report
「We also reviewed the course management structure and worked to further improve course conditions.」
Continued review of the course management structure and improvement of course conditions as operating policies supporting customer service and facility quality. - FY2018-Q1RestatedAnnual report
「We also continued working to improve added value by upgrading customer service and revising the restaurant menu.」
Continued efforts to improve customer service and increase added value through revisions to the restaurant menu. - FY2017RestatedAnnual report
「We worked to ensure that everyone who played the course was satisfied and would return by thoroughly managing the course and improving facilities and equipment」
Continued efforts to thoroughly manage the course, improve facilities and equipment, and enhance satisfaction in ways that encourage repeat visits. - FY2017-Q3RestatedAnnual report
「All staff, including caddies, front-desk staff, and restaurant staff, worked to provide attentive service in their respective roles and situations」
Continued provision of attentive service by all staff, including caddies, front-desk staff, and restaurant staff. - FY2017-Q1RestatedAnnual report
「We also worked to improve the level of hospitality by refining the meal menu and renovating the sales areas for golf equipment and souvenirs.」
Continued efforts to improve hospitality through enhancements to the meal menu and renovations to sales areas. - FY2016RestatedAnnual report
「We worked to ensure that everyone who played the course was satisfied and would return by thoroughly managing the course and improving facilities and equipment」
Thorough course management, improvements to facilities and equipment, and continued efforts to enhance course quality are ongoing operating priorities. - FY2016-Q3First statedAnnual report
「In addition to maintaining high-quality course conditions, all employees, including caddies, front-desk staff, and restaurant staff, worked to provide attentive customer service, resulting in」
It describes the continued maintenance of course conditions and attentive customer service by all employees as an ongoing operating policy.