Providing Products and Services for Customer Satisfaction
First written in FY2016. 13 of 18 entries say "Advanced", first in FY2022-Q2. Latest entry: 2026-04-28.
The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- 2026-04-28AdvancedEarnings
「Many customers continued to visit during the interim period, enjoying the expansive scenery and other features associated with the renovation.」
The company reports continued visitor growth and use of the facilities and services following the farm's renovation. - FY2025AdvancedAnnual report
「More than 1 million customers have visited and the response has been extremely favorable.」
The company reports that more than 1 million people visited and that the facilities, products and services have been well received since the farm was renovated. - FY2025-H1AdvancedAnnual report
「At its tourist facilities, the Farm Shop (concession stand) and Farm Restaurant, which reopened after renovations in October 2024, have been well received and attracted attention in numerous media outlets.」
The company states that the facility renovations and reopening in October 2024 and the products and services provided were well received by visitors. - FY2024AdvancedAnnual report
「The company is working to provide safe, comfortable products and services and enhance brand value.」
The company is pursuing the provision of safe and comfortable products and services, together with enhancing brand value, as common operating priorities. - FY2024-Q2AdvancedAnnual report
「At the facility, the company is working to create a farm that visitors can enjoy even more safely and with confidence by installing decorations that convey the changing seasons, opening the strawberry farm as it does every year, and repairing the Animal Interaction Plaza.」
The company implemented specific measures to provide products and services that visitors can enjoy safely and with confidence through seasonal decorations, the opening of the strawberry farm and repairs to the Animal Interaction Plaza. - FY2024-Q1AdvancedAnnual report
「At the facility, the company is working to create a farm that visitors can enjoy safely and with confidence by offering seasonal decorations, including wall art and Christmas illuminations, and selling its own products, such as handmade cheesecake.」
The company implemented specific measures to provide products and services that visitors can enjoy safely and with confidence through seasonal decorations and sales of its own products, including handmade cheesecake. - FY2023AdvancedAnnual report
「We will work to create an environment and structure that safely and confidently meet customer needs, and aim for further growth.」
The company is continuously strengthening its ability to provide safe, comfortable products and services that meet customer needs through improvements to its products, facilities and services. - FY2023-Q3AdvancedAnnual report
「The company is working to create a farm that visitors can continue to enjoy safely and with confidence by enhancing the Animal Interaction Plaza, establishing a new private dog run, installing wall art, and launching new sales of its own products at the concession stand, including The PURE MILK Ice-cream, milk cheesecake and ricotta cheese.」
The company is making specific improvements to its facilities, decorations and products and moving forward with the provision of products and services that visitors can enjoy safely and with confidence. - FY2023-Q2AdvancedAnnual report
「At the facilities, the company continued working to create a farm where visitors could enjoy themselves safely and with peace of mind through promotions highlighting seasonal strawberries, wall-art decorations, and the use of event space in the shop.」
The company is implementing specific improvements to products and services that visitors can enjoy safely and with confidence through strawberry promotions, wall art and the use of the concession stand event space. - FY2023-Q1AdvancedAnnual report
「At the facilities, we continued working to create a farm where visitors could enjoy themselves safely and securely by installing seasonal decorations such as Halloween and Christmas illuminations, renewing baumkuchen and ice cream products, improving the restaurant menu, and introducing kids' bikes. As a result, tourism facility revenue increased from the same period of the previous year.」
The company advanced efforts to create a farm where visitors could enjoy themselves safely and with peace of mind through improvements to its products, menus and facilities, and reported higher year-on-year revenue at the tourism facilities. - FY2022AdvancedAnnual report
「Under the new farm concept, “PURE MILK FARM,” we enhanced the local products section and restaurant menu, added spaces where visitors could interact with animals, introduced a queue management machine at the restaurant to eliminate waiting lines, and improved the grounds. By creating a farm where visitors could enjoy themselves with greater peace of mind while avoiding crowded conditions, tourism facility revenue increased from the previous fiscal year.」
The company implemented improvements to its products, food and beverage offerings, facilities and visitor routes, creating a farm where visitors could enjoy themselves with peace of mind and reporting higher revenue at the tourism facilities. - FY2022-Q3AdvancedAnnual report
「Under the new PURE MILK FARM concept, the company enhanced the local products section, renovated product packaging, expanded restaurant menus such as drink sets and Japanese set meals, refreshed signs and menus, and improved the scenery. These efforts to make the farm more enjoyable for visitors resulted in higher year-on-year revenue at the tourism facilities.」
The company states that improvements to local products, product packaging, restaurant menus, signs and menus, and the scenery under the new concept led to higher revenue at the tourism facilities. - FY2022-Q2AdvancedAnnual report
「Initiatives including enhancing the local products section and seasonal offerings, expanding restaurant menus such as drink sets, and improving the appearance of the facilities by renovating aging structures were well received by visitors.」
The company states that initiatives to improve visitor satisfaction through enhancements to its products, menus and facilities were well received. - FY2021-Q2RestatedAnnual report
「We worked to create a golf facility that would provide greater satisfaction to visitors.」
The company has reiterated its policy of providing products and services that deliver high customer satisfaction through the operation of its golf business. - FY2020RestatedAnnual report
「Steadfast execution of reforms to the earnings structure, returning to a thorough customer-focused approach, including providing products and services that deliver high customer satisfaction through dialogue with customers」
The company has reaffirmed its policy of putting customers first and providing products and services that deliver high satisfaction through dialogue. - FY2018RestatedAnnual report
「We will provide high-quality products and services that meet customer needs and strive to ensure that customers derive ample enjoyment and satisfaction from them.」
The company has reiterated its policy of providing high-quality products and services that meet customer needs and enhancing customer satisfaction. - FY2017RestatedAnnual report
「We will provide high-quality products and services that meet customer needs and strive to ensure that customers derive ample enjoyment and satisfaction from them.」
The company has reiterated its policy of providing high-quality products and services that meet customer needs and enhancing customer satisfaction. - FY2016First statedAnnual report
「Providing products and services that satisfy customers」
The company has explicitly identified providing products and services that deliver customer satisfaction as a management priority.