Aircraft Disinfection and Crew Infection Prevention Measures

「This thorough commitment to infection control under “JAL FlySafe” was recognized, and we received the “COVID-19 Excellence Award,” presented to airlines implementing outstanding infection-control measures.」

「We are also collaborating with Kao Corporation, which provides infection-control solutions to medical facilities and other organizations, to improve cleaning manuals based on inspections of hygiene conditions at airports, in aircraft cabins and other locations, thereby working to improve hygiene quality for safety and peace of mind.」

「To further improve hygiene and cleanliness, we applied long-lasting antiviral and antibacterial coatings at all airports nationwide and in aircraft cabins, and completed the conversion of self-service check-in machines to touchless operation at all 42 airports in Japan.」

「To enable customers to use aircraft safely and with peace of mind during the COVID-19 pandemic, we had already implemented various infection-control measures, but to further improve hygiene and cleanliness, we became the first Japanese airline to introduce a long-lasting antiviral and antibacterial coating in aircraft cabins. In addition, to make airport procedures smoother, we fully opened JAL SMART AIRPORT, which promotes contactless and non-face-to-face procedures, at New Chitose Airport following Haneda Airport, and proceeded with the rollout of contactless self-service check-in machines at airports nationwide. We also extended and expanded the scope of travel support services, including JAL Corona Cover and JAL安心PCR Support (formerly JAL Domestic Flight PCR Testing Service).」

「We began introducing touchless touch panels at check-in. We also participated in the demonstration test of Face Express, a boarding procedure using facial recognition technology, and conducted a demonstration test in Kagoshima Airport and Kirishima City of a hospitality service using facial recognition technology while wearing a mask.」

「In addition, to strengthen measures to prevent infection among customers and employees and prevent the spread of infection through air travel, our Group is promoting initiatives to ensure safety and peace of mind, including introducing JAL SMART AIRPORT, which enhances contactless and hygienic airport procedures, and launching the "Pre-Travel安心PCR Test" and the "Corona Cover" service, which provides compensation and support if customers contract COVID-19 at their overseas destination, so that customers can enjoy domestic travel with peace of mind.」

「We ask customers to cooperate with temperature checks, maintaining physical distance and wearing masks on board, while implementing measures in line with guidance recommended by the International Civil Aviation Organization (ICAO), including thorough disinfection of facilities in aircraft cabins and airports and the installation of partitions to prevent droplet transmission」

「We are asking customers to cooperate with temperature checks and maintaining physical distance, while promoting measures to ensure safety and peace of mind, including thorough disinfection of facilities in aircraft cabins and airports and the use of masks and face shields to prevent droplet transmission.」

「To prevent the spread of infection, we will thoroughly disinfect aircraft cabins and take every possible measure, including having cabin crew wear masks and gloves while providing service.」