Enhancement of International In-Flight Products and Cabin Services

「長期整備から復帰する最新鋭機材エアバスA350-1000型機を羽田＝ロンドン線に追加投入することで、期間限定でA350-1000型機投入路線を５路線12便から５路線14便へと拡大する」

「We are working to improve customer convenience and further expand revenue, including by operating the latest Airbus A350-1000 aircraft daily on 12 flights across 5 routes, including the Haneda–Paris route.」

「We will work to improve services and enhance our brand and recognition through initiatives including free Wi-Fi, the introduction of Airbus A350-1000 aircraft on the Paris route from May in addition to the London route, and an international partnership agreement with Major League Baseball.」

「We will work to improve services through initiatives including the launch of free Wi-Fi from October and the introduction of Airbus A350-1000 aircraft on the London route, the first route in Europe to receive the aircraft.」

「On international routes, we introduced the new A350-1000 and began services based on the Design Your Story concept, focusing across both domestic and international operations on creating experiences that are more closely tailored to each customer's individual values than ever before.」

「In addition to promoting decarbonization through the introduction of Airbus A350-1000 aircraft, we will strengthen our products and services by providing the latest in comfort.」

「In addition to promoting decarbonization through the introduction of Airbus A350-1000 aircraft, we will strengthen our products and services by providing a relaxing space where customers can enjoy a free and luxurious experience.」

「Our Group's sustainability initiatives and service quality were rated world-class, and we received APEX (Airline Passenger Experience Association) WORLD CLASS for the second consecutive year.」

「The in-flight meals, staff service and seats in Economy Class received high praise, and at SKYTRAX's World Airline Awards 2021, we were named World's Best Economy Class for the second consecutive year and received Best Economy Class Airline Seat for the fifth time, for the fourth consecutive year」

「We actively advanced the introduction of fuel-efficient Airbus A350 aircraft with low CO2 emissions and began operating them to Osaka International Airport (Itami) from March 2021.」

「Introduction on domestic routes of the latest aircraft, including Airbus A350-900 and Boeing 787-8 aircraft equipped with personal monitors and power outlets at every seat」

「The latest Airbus A350-900 began operating from September and has been progressively deployed on major domestic trunk routes, including the Haneda–Fukuoka and Haneda–Sapporo routes. From October, the Boeing 787-8 also began operating, primarily on the Haneda–Osaka (Itami) route. We are working to improve convenience and comfort by introducing aircraft equipped with new-design seats, personal monitors and power outlets at every seat.」

「The latest Airbus A350-900 began operating from 1 September and was progressively deployed on major domestic trunk routes, starting with the Haneda–Fukuoka route. From 27 October, the Boeing 787-8 also began operating on domestic routes. We are working to improve convenience and comfort by introducing aircraft equipped with new-design seats, personal monitors and power outlets at every seat.」

「For aircraft, we introduced the latest Airbus A350-900 and will deploy it on the Haneda–Fukuoka route from 1 September 2019. With new-design seats and a personal monitor and power outlet at every seat, the aircraft offers an unprecedentedly comfortable and well-appointed cabin configuration, helping improve customer convenience and comfort.」

「From December, we introduced JAL International Award Tickets PLUS to make award tickets even more convenient. Even when seats on existing JAL international award tickets would have been waitlisted, seats could be secured by using additional miles.」

「In products and services, we received SKYTRAX's highest rating of 5 stars in the World Airline Awards. Our economy-class seats also received the Best Economy Class Airline Seat award for the third time overall and the second consecutive year.」

「In terms of products and services, we revamped the meal menus served in the First Class and Sakura lounges at both Narita and Haneda airports from June so that customers from a wide range of backgrounds could enjoy their time before departure. We also added an extensive lineup for the growing number of international customers to enjoy.」

「In terms of products, the new cabin configuration JAL SKY SUITE 787 (JAL Sky Suite 787) was added this fiscal year and has begun operating on the Narita–Kuala Lumpur, Narita–Dalian and Narita–Delhi routes, where it has been well received.」

「In terms of products, the new cabin configuration JAL SKY SUITE 787 (JAL Sky Suite 787) has been added to the 787-9. Business Class uses the latest full-flat JAL SKY SUITE III (JAL Sky Suite Three), further advancing the conversion to full-flat seating on medium- and long-haul international routes, while Premium Economy features JAL SKY PREMIUM (JAL Sky Premium), which has been well received on other JAL SKY SUITE aircraft. Economy Class uses JAL SKY WIDER (JAL Sky Wider), which increases seat pitch by approximately 5 cm, and service has begun on the Narita–Kuala Lumpur and Narita–Dalian routes.」

「At the SKYTRAX 2017 World Airline Awards ceremony held at the Paris Air Show, our economy-class seats were rated the best in the world, and we received the Best Economy Class Airline Seat award for the second time, following 2015.」

「In terms of products, we are expanding the routes served by SKY SUITE aircraft, featuring full-flat Business Class seats with aisle access for every passenger and the New Spacious Economy configuration, which provides more space than standard seat layouts in Economy Class. As of the end of December 2016, SKY SUITE aircraft, including 777-300ER, 787-8, 787-9 and 767-300ER aircraft, were deployed on 27 routes.」

「We are continuing to expand the routes served by the SKY SUITE configuration, featuring full-flat Business Class seats with aisle access for every passenger and the New Spacious Economy configuration, which provides more space than standard seat layouts in Economy Class.」