Improving Dispatch Efficiency and Convenience Through Information Technology

「Following the taxi fare revisions in the Tama area in March 2026, further fare revisions in Tokyo's special wards and the Musashino-Sanshō area are scheduled to take effect in April of the same year. In addition, integration between the ride-hailing app 'S.RIDE' and the overseas ride-hailing app 'Uber' is scheduled to begin in June in Tokyo, the Group's operating area. As a result, revenue is expected to increase, partly due to higher use by inbound travelers.」

「We are expanding vehicle advertising sales and promoting the business by operating taxis compatible with the Canvas in-window mobility signage service and wrapped taxis.」

「Regarding Japan's taxi-based ridesharing model, a current industry issue, we began operating a service in April in which taxi operators use private vehicles for ridesharing through the S.RIDE® taxi app.」

「We are working to improve convenience for as many customers as possible by providing the S.RIDE ride-hailing app with its upfront fare service, payment services using various forms of electronic money including transit IC cards, and CAB Card Mobile, while promoting sales of the latter.」

「We expanded vehicle advertising sales and promoted the business by operating taxis compatible with the Canvas in-window mobility signage service and wrapped taxis created in collaboration with popular anime titles.」

「As in the previous year, we provided the S.RIDE ride-hailing app with its upfront fare service and electronic payment services using QR codes, Suica and other forms of electronic money. We also promoted sales of CAB Card Mobile to improve convenience for as many customers as possible. In addition, we expanded vehicle advertising sales and promoted the business through operating taxis compatible with the Canvas in-window mobility signage service and taxi wraps created in collaboration with popular anime titles.」

「As in the previous year, we provided the S.RIDE ride-hailing app with its upfront fare service and electronic payment services using QR codes, Suica and other forms of electronic money. We also promoted sales of CAB Card Mobile to improve convenience for as many customers as possible. In addition, we operated taxis compatible with the Canvas in-window mobility signage service, expanding vehicle advertising sales and promoting the business.」

「As in the previous fiscal year, we worked to improve customer convenience by enhancing the S.RIDE ride-hailing app's upfront fare and demand forecasting services, as well as payment services using QR codes, Suica and other forms of electronic money.」

「We continue to focus on S.RIDE, the ride-hailing app offering upfront fare and demand forecasting services to improve customer convenience, and have expanded the service area to the Tama district. In addition to the electronic payment services using rear-seat and IP tablet terminals introduced in the previous fiscal year, we introduced QR-code payment services in the current fiscal year.」

「We continue to focus on S.RIDE, the ride-hailing app offering upfront fare and demand forecasting services to improve customer convenience, and have expanded the service area to the Tama district. In addition to the electronic payment services using rear-seat and IP tablet terminals introduced in the previous fiscal year, we introduced QR-code payment services in the current fiscal year.」

「We expanded the range of payment services capable of accepting various electronic money payment methods by advancing the introduction of rear-seat and IP tablet terminals and entering into agreements with various electronic money companies.」

「In terms of operations, we launched an upfront fare service through the ride-hailing app in October 2019. Allowing customers to confirm the fare to their destination before boarding helps alleviate concerns about Japan's current taxi-meter fare system, under which the fare is determined when the passenger gets out, as well as concerns among visitors to Japan who are unfamiliar with Japanese taxis, and has contributed to an increase in dispatches. From November, we installed and began operating a demand forecasting system effective in improving the occupied-vehicle rate in all vehicles.」

「In terms of operations, in July 2019 we introduced and launched online payment functionality for みんなのタクシー株式会社's smartphone ride-hailing app S.RIDE. This improved customer convenience and contributed to an increase in the number of dispatches. As a new business initiative, we completed registration as an outdoor advertising operator and are working on securing orders for and producing advertising wraps for taxi vehicles.」

「In terms of operations, みんなのタクシー株式会社's smartphone ride-hailing app S.RIDE began service in April 2019. As the number of dispatches continues to increase steadily, further growth in usage is expected. We also launched an advertising delivery service for THE TOKYO TAXI VISION GROWTH, an IoT rear-seat signage service that generates advertising revenue in taxis. In May, we conducted test runs of a demand forecasting system effective in improving the occupied-vehicle rate, and in June began offering taxi body-wrap advertising. For WEBタク, a ride-hailing app that operates in a web browser, we are participating in the integration with Ringo Pass, a smartphone app led by JR East and Hitachi that provides one-stop access to various mobility services, while renewing the ride-hailing website to expand its user base and improve convenience.」

「In March this year, we switched all radio-based digital dispatch systems to IP mobile radio, and are taking steps to enhance next-generation services, including the dispatch, online payment and rear-seat tablet advertising businesses provided by みんなのタクシー株式会社, as well as overseas partnerships.」

「In November, we began full-scale operation of WEBタク, a ride-hailing system that operates in a web browser, and in December commercialised Japan's first cross-border ride-hailing app service between taxi operators with Taiwan大車隊, Taiwan's largest taxi company.」

「We also operate the three-party ride-hailing app WEBタク with the Tokyo Musen Cooperative Association and the Checker Cab Radio Cooperative Association, and will transfer みんなのタクシー株式会社, established as a preparatory company in May, to an operating company in September, further improving customer convenience through AI-based dispatch systems, payment processing services and other offerings.」

「The three-party ride-hailing app WEBタク, jointly operated with the Tokyo Musen Cooperative Association and the Checker Cab Radio Cooperative Association, has been in operation since 30 July 2018. We also established みんなのタクシー株式会社 with 7 taxi companies, including Sony Corporation, Sony Payment Services Corporation and our company, and will further improve customer convenience through AI-based dispatch systems, payment processing services and other offerings.」

「We are also developing a jointly operated ride-hailing app with the Tokyo Musen Cooperative Association and the Checker Cab Radio Cooperative Association, and have established a new company, みんなのタクシー株式会社, with 7 taxi companies, including Sony Corporation, Sony Payment Services Corporation and our company, to further improve customer convenience through AI-based dispatch systems, payment processing services and other offerings.」

「We will further improve customer convenience by expanding the network centered on developing a ride-hailing app in cooperation with the Tokyo Musen Cooperative Association, collaborating with other companies, including those in the same industry, and participating in the shared-ride taxi trial.」

「The number of dispatched vehicles has also been trending upward following the launch on 11 April 2017 of integration with the smartphone dispatching application of the Tokyo Musen Cooperative Association. Going forward, we will conduct a demonstration project for advance-confirmed fares from August 2017 using a new dispatching application developed with Motion Inc. and other companies, and will develop new taxi service offerings.」

「In March 2016, we formulated the medium-term management plan “Start80,” covering fiscal 2016 through fiscal 2018. As one of the challenges in achieving growth in the hire-car and taxi business, we identified strengthening mobility services focused on specific needs, such as business use, visitors to Japan, personal transportation and facility transfers. We launched a new services promotion project and have worked, through outsourcing to other companies, on designing service models tailored to specific needs and developing applications suited to access via mobile devices.」

「The taxi division is working to improve safe transport and eliminate accidents by using the automated daily report system and digital tachographs installed in all taxi vehicles, as well as video data recorded when accidents occur. It is also working to improve the efficiency and reduce the workload of dispatching via smartphones using GPS functions and customer management systems using digital radio, thereby improving services for users.」

「The taxi division is working to improve safe transport and eliminate accidents by using the automated daily report system and digital tachographs installed in all taxi vehicles, as well as video data recorded when accidents occur. It is also working to improve the efficiency and reduce the workload of dispatching via smartphones using GPS functions and customer management systems using digital radio, thereby improving services for users.」

「The taxi division is working to improve safe transport and eliminate accidents by using the automated daily report system and digital tachographs installed in all taxi vehicles, as well as video data recorded when accidents occur. It is also working to improve the efficiency and reduce the workload of dispatching via smartphones using GPS functions and customer management systems using digital radio, thereby improving services for users.」

「We aim to further improve customer convenience and achieve mutual growth with our partner companies through GPS-enabled smartphone dispatching, rapid automated dispatching using an interactive voice response (IVR) system, payment services accepting various cards, and fixed-fare services convenient for transfers between central Tokyo and Narita Airport, Haneda Airport and Tokyo Disney Resort. We also offer services such as “Tamago Taxi,” a transport service for pregnant women; “Premium Taxi,” providing high-grade service and a comfortable in-vehicle environment; and “Sightseeing Taxi,” providing customers with a refined private experience visiting Tokyo landmarks and historic sites.」