Improving productivity through IT investment, including AI adoption
First written in FY2018. 7 of 9 entries say "Advanced", first in FY2020. Latest entry: FY2026.
72 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The company will seek to improve operating efficiency by examining AI-based credit assessment models at the MUFG Group level and introducing and strengthening security measures.」
AI and DX initiatives are progressing toward consideration of a credit assessment model common to the MUFG Group and the introduction and strengthening of security measures. - FY2025AdvancedAnnual report
「The company will seek to improve operating efficiency by examining AI-based credit assessment models at the MUFG Group level and introducing and strengthening security measures.」
AI and DX initiatives are being developed into joint consideration of a credit assessment model across the MUFG Group and stronger security. - FY2024AdvancedAnnual report
「Achieving cost reductions through improved business processes and productivity using digital technologies」
Conventional DX initiatives, including the introduction of AI, RPA and other technologies, have expanded to business process improvement, productivity gains, cost reductions, and the development of new products and services using data and digital technologies. - FY2023AdvancedAnnual report
「The company will promote company-wide DX, realizing further productivity gains and cost reductions by optimizing business processes and ways of working through digital technologies, while building a data utilization platform that contributes to the development of new products and services and the expansion of revenue.」
DX initiatives have expanded beyond optimizing business processes and ways of working to include building a data utilization platform, developing new products and services, and expanding revenue. - FY2022AdvancedAnnual report
「The company will promote company-wide DX, realizing further productivity gains and cost reductions by optimizing business processes and ways of working through digital technologies, while building a data utilization platform that contributes to the development of new products and services and the expansion of revenue.」
The initiative expanded from introducing AI, RPA and other technologies to company-wide DX, including optimization of business processes and ways of working, construction of a data utilization platform, and development of new products and services. - FY2021AdvancedAnnual report
「The company aims to accelerate operational efficiency and achieve high productivity by leveraging digital transformation (DX). It will also strengthen initiatives to create new businesses and transform its business model.」
In addition to conventional Web, AI and RPA initiatives, the company explicitly identified DX-driven operational efficiency, new business creation and business model transformation. - FY2020AdvancedAnnual report
「The AI-based response support system introduced at the customer center the previous year began full-scale operation, producing significant effects in improving call quality and operational efficiency, while efforts to strengthen the growth base progressed.」
The AI response support system introduced at the customer center began full-scale operation, with improvements in call quality and operational efficiency becoming evident. - FY2020-Q1RestatedAnnual report
「The Company is pursuing business expansion and operational efficiency, including by enhancing Web functionality and introducing AI.」
The company continued to improve operational efficiency through the introduction of AI and other technologies and expand its business by enhancing Web functionality. - FY2018First statedAnnual report
「The Company will accelerate top-line growth through ongoing IT investments and operational efficiency through the introduction of AI and other technologies, and seek to achieve high productivity by implementing Group-wide cost structure reform and operational reform.」
In addition to conventional IT investment, the company explicitly introduced AI and other technologies for the first time as a standalone initiative to improve operational efficiency and advance Group-wide business transformation.