Regional revitalization through customer dialogue, financial intermediation and consulting
First written in FY2017-Q2. 8 of 12 entries say "Advanced", first in FY2017. Latest entry: FY2026.
The whole theme swung hardest in 2021: 5 of 25 companies on the "Worse" side.
17 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Under the new Medium-Term Management Plan, we will work to create a regionally based society that promotes well-being through cash-flow support, assistance with management improvement and business revitalization, and support for productivity improvements through digital transformation.」
Customer support was expanded from cash-flow assistance to management improvement, business revitalization, and productivity improvements through digital transformation, linking it to the new plan’s goal of regional well-being. - FY2024AdvancedAnnual report
「In addition to supporting the cash flow of customers affected by rising prices and other factors, we will focus on initiatives that contribute to customers’ growth and development, including support for management improvement and business revitalization aimed at restoring underperforming businesses, as well as support for digital transformation to improve operational efficiency and productivity.」
The scope of support for customer issues was expanded beyond cash-flow assistance to include management improvement, business revitalization, and digital transformation support. - FY2023AdvancedAnnual report
「In addition to supporting the cash flow of customers affected by rising prices and other factors, we will focus on initiatives that contribute to customers’ growth and development, including support for management improvement and business revitalization aimed at restoring underperforming businesses, as well as support for business-format changes and the development of sales channels to address accelerating changes in the operating environment.」
In addition to cash-flow support, customer support was expanded to include management improvement, business revitalization, business-format changes, and sales-channel development. - FY2022AdvancedAnnual report
「In addition to supporting the cash flow of customers affected by COVID-19, the situation in Ukraine, and other factors, we are focusing on initiatives that contribute to customers’ growth and development, including support for management improvement and business revitalization aimed at restoring underperforming businesses, as well as support for business-format changes and the development of sales channels to address accelerating changes in the operating environment.」
The scope of customer support was expanded from cash-flow assistance to management improvement, business revitalization, business-format changes, and sales-channel development. - FY2021AdvancedAnnual report
「We are working to resolve the various issues faced by customers affected by COVID-19, including support for their cash flow, assistance with their core businesses to restore sales and reform their business structures, and ultimately support for business closures.」
The scope of customer support was defined in concrete terms, ranging from cash-flow support to sales recovery, business structure reform, and support for business closures. - FY2021-Q3RestatedAnnual report
「The Bank Group (the Bank and its consolidated subsidiaries) made responding to the impact of the spread of COVID-19 on local communities and the economy a priority, worked to prevent infections among employees, and exercised its financial intermediation function by supporting customers’ cash flow, among other measures.」
During the COVID-19 pandemic, we continued to prioritize preventing infections among employees, supporting customers’ cash flow, and exercising our financial intermediation function. - FY2021-Q2AdvancedAnnual report
「The Bank Group (the Bank and its consolidated subsidiaries) made responding to the impact of the spread of COVID-19 on local communities and the economy a priority, worked to prevent infections among employees, and exercised its financial intermediation function by supporting customers’ cash flow, among other measures.」
Regarding the exercise of its financial intermediation function, the Bank explicitly identified support for customers’ cash flow during the COVID-19 pandemic as a specific measure. - FY2021-Q1AdvancedAnnual report
「To achieve this, we will support efforts to resolve the various issues faced by our customers and local communities.」
Support for resolving customer and regional issues was positioned as a core initiative of the new business model, evolving from the exercise of the traditional financial intermediation and consulting functions. - FY2019RestatedAnnual report
「In fiscal 2019, the final year of the current Medium-Term Management Plan, the entire Group will work to strengthen its sales capabilities by further exercising its financial intermediation function and to establish a new business model capable of responding to changes in the operating environment.」
In the final year of the Medium-Term Management Plan, we continued to strengthen our sales capabilities by exercising our financial intermediation function and providing thorough support to customers and local communities. - FY2018RestatedAnnual report
「Under these circumstances, we have worked to build relationships in which we grow together with our customers and local communities by maintaining diverse points of contact with them. Going forward, we will respond actively and flexibly so that we can serve local communities by accurately identifying customers’ true needs and providing optimal services. In addition, guided by the action principle of “providing thorough support to customers and local communities at all times,” set out in the second year of the Medium-Term Management Plan “Challenge Value Plus” (plan period: fiscal 2017 to fiscal 2019), we will focus on exercising our financial intermediation function and conducting customer-oriented business operations to strengthen our earning power.」
Diverse customer touchpoints, the financial intermediation function, and customer-oriented business operations continued as priority initiatives in the second year of the Medium-Term Management Plan. - FY2017AdvancedAnnual report
「Under the “Shikoku Alliance,” concluded in November 2016, we will bring together the strengths and expertise of the four Shikoku banks, namely this Bank, Awa Bank, Iyo Bank, and The Shikoku Bank, to revitalize and develop the entire Shikoku region and contribute to the sustainable growth and development of each community and its customers.」
Initiatives to revitalize communities through customer dialogue, financial intermediation, and consulting took concrete form as an alliance among the four Shikoku banks. - FY2017-Q2First statedAnnual report
「We are actively and continuously pursuing regional revitalization and community development by deepening dialogue with customers, further exercising our financial intermediation and consulting functions, and providing strong support for improvements in the regional economy.」
For the first time, the Bank explicitly outlined initiatives to improve the regional economy, promote regional revitalization, and invigorate communities by exercising its financial intermediation and consulting functions based on customer dialogue.