Strengthening internal management systems for compliance and customer protection
First written in FY2017-Q2. 3 of 6 entries say "Advanced", first in FY2019. Latest entry: FY2023.
The whole theme swung hardest in 2023: 2 of 8 companies on the "Worse" side.
2 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「We are working to establish and expand means of gathering various types of information from employees, including the internal whistleblowing hotline, the “Hotto” Dial, employee surveys and enhanced compliance visits by the Compliance Management Division.」
Means of gathering information and monitoring, including internal whistleblowing, employee surveys and compliance visits, were established and expanded. - FY2021AdvancedAnnual report
「We are also working to establish means of gathering various types of information from employees, including the internal whistleblowing hotline, the “Hotto” Dial, employee surveys and enhanced compliance visits by the Compliance Management Division.」
In addition to centralized management by the CCO and Compliance Management Division, internal whistleblowing, employee surveys and on-site compliance guidance are being implemented. - FY2019AdvancedAnnual report
「Compliance is centrally managed and supervised by the Compliance Administration Department (the department responsible for compliance administration) under the overall control of the CCO, the Bank’s chief compliance officer. The Compliance Committee, chaired by the CCO, conducts cross-organizational discussions and works to establish and enhance the framework, thereby embedding compliance throughout the organization and helping to establish a trusted corporate foundation.」
A centralized, cross-organizational framework centered on the CCO, Compliance Management Division and Compliance Committee was put into operation. - FY2018RestatedAnnual report
「In addition, in order to earn the unwavering trust of all stakeholders, the Bank Group will use its full resources to further strengthen CSR activities such as environmental conservation and social contribution, as well as internal control systems related to compliance and customer protection.」
Compliance, customer protection, and strengthening internal control systems remain ongoing priority issues, together with CSR activities. - FY2017RestatedAnnual report
「In addition, in order to earn the unwavering trust of all stakeholders, the Bank Group will use its full resources to ensure customer-oriented business operations and thorough compliance, and to further strengthen internal control systems related to customer protection.」
Thorough compliance, customer protection, and customer-oriented business operations were reaffirmed as an integrated initiative. - FY2017-Q2First statedAnnual report
「We will use the full resources of the Bank Group to further strengthen internal control systems related to compliance and customer protection.」
For the first time, the Bank explicitly outlined measures to further strengthen internal control systems related to compliance and customer protection.