Enhancing Convenience Across In-Person and Non-Face-to-Face Channels and Reforming Stores
First written in FY2017. 8 of 9 entries say "Advanced", first in FY2018. Latest entry: FY2026.
5 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We worked to establish remote money advisers, through whom specialised personnel address customers' asset-building needs remotely, expand the functions of the Yamanashi Chugin app, and develop new marketing methods through the effective use of digital data accumulated to date.」
Initiatives for in-person and remote channels expanded to include remote money advisors, enhanced app functions, data marketing, and the multi-purpose “with KOFU” branch format. - FY2025AdvancedAnnual report
「The number of users of the Yamanashi Chuo Bank App smartphone app continued to grow steadily, and the Bank added new functions requested by customers, including family account inquiries.」
In digital channels, app usage expanded and a family account inquiry function was added, while in physical channels, branch relocations and joint ATM installations progressed. - FY2024AdvancedAnnual report
「The new smartphone app Yamanashi Chuo Bank App, launched in April 2023, enables users to open ordinary deposit accounts and NISA accounts, among other functions, allowing many banking transactions to be completed through a single app.」
The new app launched in the previous fiscal year expanded its transaction functions, including the ability to open ordinary deposit and NISA accounts entirely through the app. - FY2023AdvancedAnnual report
「The Bank positioned digital channels as the main channel for individual customers going forward. It strengthened digital channels by expanding the functions available through the banking app Yamanashi Chuo Bank Direct and increasing transactions completed entirely online, while also developing a new banking app, Yamanashi Chuo Bank App, which began service in April this year.」
Digital channel reforms progressed through expanded functions in the existing app, transactions completed entirely online, and the launch of a new app. The branch network comprised 89 branches and 10 sub-branches. - FY2021AdvancedAnnual report
「To improve customer convenience and prevent the spread of COVID-19, the Bank improved its products for individual customers, including car loans and education loans, by enabling web-based procedures from application through contracting for a total of 7 products, eliminating the need to visit a branch.」
For 7 products for individual customers, the Bank enabled web-based procedures from application through contracting, expanding remote channels. - FY2020AdvancedAnnual report
「As part of efforts to build an efficient branch network aligned with demographic trends, the Bank relocated Kaisei Branch into Tsuru Branch, Higashiyamanashi Branch into Kusakabe Branch, Nakamichi Branch into Jonan Branch, and Hokushin Branch into Takedadori Branch, with each beginning operations at the same location. It also installed 5 off-site ATMs expected to improve customer convenience.」
The Bank relocated 4 branches into nearby branches and installed 5 off-site ATMs. - FY2019AdvancedAnnual report
「To expand its sales base in western Tokyo, the Bank opened the Nerima Corporate Sales Office, serving Nerima, Itabashi, and parts of Toshima. As part of efforts to build an efficient branch network aligned with demographic trends, Kasugai Branch was relocated into the nearby Isawa Branch and began operating at the same location. The Bank also installed 3 off-site ATMs expected to improve customer convenience.」
The Bank opened the Nerima Corporate Sales Office, relocated a branch, and installed 3 off-site ATMs. - FY2018AdvancedAnnual report
「To improve convenience, the Bank opened its first internet-based branch, Internet Fujisan Branch, expanded the business days and hours of Showa Branch, Hachioji Branch, Akemi Branch, and Life Square Kofu Branch, and rebuilt Kobuchizawa Branch, enhancing its facilities, including fully automated safe-deposit boxes.」
The Bank opened an internet branch, expanded business days and hours at 4 branches, and rebuilt a branch, giving concrete form to reforms of in-person and remote channels and the branch network. - FY2017First statedAnnual report
「To improve customer convenience, the Bank will enhance in-person channels by opening new sales locations and extending weekday evening and holiday business hours, while expanding the functions of remote channels such as internet banking.」
The Bank’s policy is to improve customer convenience by opening new sales locations, extending business hours, and expanding internet banking functions.