Strengthening Sales Capabilities and Pursuing Highly Efficient Management
First written in FY2016. 4 of 9 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2017: 2 of 9 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「By redefining our company-wide customer base, we will promote new customer policies and maximize customer LTV (lifetime value) in the Kintetsu trade area.」
Continues to pursue a company-wide customer strategy including integrated Kintetsu Group customer IDs, policies by customer segment, and upgrading high-value customers to higher ranks and VIP status. - 2026-04-10AdvancedEarnings
「In addition, at all regional stores, we will continue to thoroughly reduce operating costs and promote structural reforms to improve profitability.」
The Group continues to pursue low-cost operations and store structural reforms as measures to improve the profitability of regional stores. - FY2025ReframedAnnual report
「By redefining our company-wide customer base, we will promote new customer policies and maximize customer LTV (lifetime value) in the Kintetsu trade area. Specifically, in addition to department-store customer groups by organization, including sales-service customers, KIPS members and Tomo-no-Kai members, we will use the integration of Kintetsu Group customer IDs to redefine customers of each Kintetsu Group company as our customers or prospective customers.」
Expanded the focus from strengthening sales capabilities centered on conventional company-curated sales floors and card members to a company-wide customer strategy utilizing integrated Group customer IDs and policies by customer segment. - FY2023RestatedAnnual report
「Next, at regional core and suburban stores, we pursued their transformation into town centers integrating living, commercial and community functions, with the aim of becoming indispensable to local communities. We also renovated stores according to local characteristics, including by actively expanding the franchise business, and worked to stabilize profitability and shift to low-cost operations by introducing large specialty stores.」
Continues to shift toward low-cost operations by introducing large specialty stores and renovating stores according to local characteristics. - FY2020-Q1AdvancedAnnual report
「However, as the integration of department-store sales floors and specialty-store sections operated by tenants progressed at each store, revenue remained at ¥64,273 million, down 0.9% year on year.」
Advanced the integration of department-store sales floors and specialty-store sections operated by tenants at each store. As a result, department-store revenue declined 0.9% year on year. - FY2019RestatedAnnual report
「Through sales-floor reforms from the customers' perspective and stronger customer policies, we will clarify the significance of our stores within their trade areas and develop stores that are supported by and grow together with customers, business partners and all others connected with our company.」
Continues to present strengthening sales capabilities through sales-floor reforms and stronger customer policies as a basic policy of the medium-term management plan. - FY2018ReframedAnnual report
「We will promote work-style reform through operational reforms utilizing IoT, ICT (Information and Communication Technology) and RPA (Robotic Process Automation), as well as through measures addressing diversity, and work to create an environment where employees, our important partners in advancing co-creation with local communities, can work with vitality.」
Expanded the scope of measures beyond conventional low-cost operations and high-efficiency management to operational reforms using IoT, ICT and RPA, work-style reform and diversity initiatives. - FY2017RestatedAnnual report
「We will advance measures to strengthen our sales capabilities, including enhancing customer policies and the appeal of company-curated sales floors, while thoroughly operating stores at low cost and pursuing high-efficiency management.」
Continues to present stronger sales capabilities and high-efficiency management centered on customer policies, company-curated sales floors and low-cost operations. - FY2016First statedAnnual report
「To differentiate ourselves from competing commercial facilities such as large shopping centers, we will advance sales reforms by enhancing the appeal of company-curated sales floors and strengthening sales promotions for card members. We will also pursue high-efficiency management through efficient store operations and effective use of advertising expenses.」
Identified company-curated sales floors, sales promotions for card members, store operations and the use of advertising expenses as specific measures.