Strengthening Customer Attraction and Sales Capabilities Through Department Store Renovations

「Through these initiatives, in the domestic customer and store business, the full-store remodelling aimed at transforming Hankyu Main Store into a global department store was largely completed, in addition to ...」

「Department store business 4,249 Renovations at Hankyu Main Store, Hanshin Umeda Main Store and Kawanishi Hankyu Square」

「The company will review the store concept of the Hankyu Main Stores, enhance customer satisfaction value and store value in addition to merchandise-assortment value, and begin renovations aimed at upgrading the stores into a global department store offering strong purpose and appeal to customers in Japan and overseas.」

「Department store business 1,932 Renovation of Hankyu Main Store」

「Department store business 6,451 Renovations at Kobe Hankyu and Hankyu Main Store」

「Department store business 4,391 Renovations at Kobe Hankyu and Hankyu Main Store」

「Department store business 2,334 Renovations at Kobe Hankyu and Hankyu Umeda Main Store」

「Focusing on the Hankyu Main Stores, the group's hub locations, and Hanshin Umeda Main Store, which underwent rebuilding and a grand reopening in April 2022, the company is advancing the provision of new shopping experiences and the development of business models by creating value centred on physical stores and strengthening customer communications using online channels. It has also begun remodelling Kobe Hankyu and Takatsuki Hankyu to strengthen competitiveness.」

「Hanshin Umeda Main Store, which had been undergoing rebuilding, opened selected areas on 8 October 2021 and fully opened floors 1 through 9 on 8 December.」

「Hanshin Umeda Main Store, which had been undergoing rebuilding, opened selected areas on 8 October 2021 and fully opened floors 1 through 9 on 8 December.」

「At Kobe Hankyu and Takatsuki Hankyu, which opened in October 2019, the renovated food sales floors carried out in conjunction with the trading-name changes helped attract customers, resulting in sales above expectations.」

「Sales in the Kobe and Takatsuki business exceeded the previous year, partly due to renovations of the food sales floors at Sogo Kobe Store carried out ahead of the October trading-name change.」

「Hankyu Umeda Main Store continued working to provide new value and strengthen communications, further increasing its ability to attract customers across a broad range of generations from a wide area.」

「At Hankyu Hanshin Department Stores, Inc., Hankyu Umeda Main Store continued working to provide new value for fashion-conscious customers and strengthen its communications capabilities. As a result, domestic demand remained firm, led by women's fashion and cosmetics.」

「At Hankyu Hanshin Department Stores, Inc., Hankyu Umeda Main Store continued working to provide new value and strengthen communications for fashion-conscious customers, and domestic demand remained firm, led by women's fashion. In inbound demand, high-value merchandise such as watches and luxury goods also saw strong activity. Sales at the Hankyu Main Stores, including Hankyu Men's Osaka, were 107.7% of the same period a year earlier.」

「Awareness of the women's fashion floor at Hankyu Umeda Main Store, which continues to communicate with fashion-conscious customers, has increased, attracting many customers from a wide area and leading to sustained sales growth.」

「Awareness of the renovated sales floors has risen, and the frequency of visits by new customers has also increased. The benefits have continued to materialise steadily even after the initial period following the renovations' reopening has passed.」

「At Hankyu Umeda Main Store, the women's fashion floors that reopened after a major renovation last year performed well, supported by customers across a broad range of generations, particularly fashion-conscious customers. In addition to improved customer attraction from a wider area through continued efforts to strengthen communications, inbound demand also grew substantially, led by cosmetics. As a result, sales at the Hankyu Main Stores, including Hankyu Men's Osaka, were ¥51,940 million, or 107.4% of the same period a year earlier.」

「Hankyu Umeda Main Store has been carrying out a major renovation of its women's fashion business since the previous fiscal year. In September 2016, the women's apparel floors on the fifth and sixth floors were newly renovated, further strengthening communications to customers over a wide area.」

「Hankyu Umeda Main Store underwent its first major renovation since its grand reopening in November 2012. The women's fashion floors on the third and fourth floors reopened after renovation in March 2016, followed by the fifth and sixth floors in September. The sales floors were rebuilt around customer preferences rather than age, and the company worked to provide new value across brands. The initiative has been well received by fashion-conscious customers.」

「Hankyu Umeda Main Store underwent its first major renovation since its grand reopening in November 2012. The women's fashion floors on the third and fourth floors reopened after renovation in March this year, followed by the fifth and sixth floors in September.」

「At Hankyu Umeda Main Store, the women's apparel floors on the third and fourth floors, which reopened after renovation in March this year, have been well received by fashion-conscious customers and have helped attract customers from a wider area.」