Strengthening customer attraction by broadening Umeda’s catchment area and developing its store network
First written in FY2017. 15 of 38 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-10-15.
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- FY2026WorsenedAnnual report
「Meanwhile, inbound sales were 80.1% of the previous period due to the pullback following the sharp increase in inbound demand in the previous period and the decline in visitors to Japan from China. As a result, gross sales were ¥621,037 million, or 97.8% of the previous period.」
Although domestic sales reached a record high, gross sales in the department-store business were 97.8% of the previous period due to the decline in inbound sales following the previous period's increase. - FY2026-H1Decline in sales and profit due to the pullback in inbound demandAnnual report
「Domestic sales remained firm and exceeded the year-earlier period, while inbound sales declined, partly reflecting the sharp increase in the previous year.」
Although domestic sales remained solid in the department-store business, including the Hankyu Main Store, the business posted lower sales and profit due to the decline in inbound sales following the previous period's increase. - FY2025AdvancedAnnual report
「In the department-store business, we regard the need to respond rapidly to the expansion of affluent domestic customers and changes in consumption values, and to deepen relationships with key customers, as key challenges. We will review the store concept of the Hankyu Main Store, further enhance customer satisfaction value and store value in addition to merchandising value, and begin renovations aimed at upgrading the store into a global department store offering strong appeal and clear reasons to visit for customers in Japan and overseas.」
Strengthening the customer-attraction foundation centered on Umeda has taken concrete form in initiatives targeting affluent domestic customers and key customers, and in the transformation of the Hankyu Main Store into a global department store. - FY2025-H1AdvancedAnnual report
「Department-store business 305,002 Year-on-year change: +17.7% Operating profit 12,614 Year-on-year change: +100.3%」
Against the backdrop of solid domestic sales and strong inbound sales, the department-store business generated gross sales of ¥305,002 million and operating profit of ¥12,614 million, resulting in higher sales and profit than in the same period a year earlier. - FY2024-Q3AdvancedAnnual report
「At the Hankyu Main Store, all categories performed above the previous year. Fashion overall, including cosmetics, remained strong, with further growth supported by strong inbound sales of jewelry, watches, luxury-brand fashion, and other high-priced merchandise.」
All categories at the Hankyu Main Store exceeded the previous year, further advancing the recovery in customer traffic and sales through growth in fashion, high-priced merchandise, and inbound sales. - FY2024-Q1AdvancedAnnual report
「At the Hankyu Main Store, all categories performed above the previous year as demand for going out came fully back.」
Against the backdrop of the full recovery in demand for going out, all categories at the Hankyu Main Store exceeded the previous year, advancing the recovery in customer traffic and sales. - FY2023AdvancedAnnual report
「As the effects of COVID-19 waned, domestic consumption remained strong throughout the period, and full-year domestic sales exceeded the results for fiscal 2018.」
Domestic sales exceeded the fiscal 2018 results, making the recovery in department-store customer traffic from a wider area and sales more evident. - FY2023-Q3RestatedAnnual report
「At the Hankyu Main Store, performance remained strong, led by women's fashion, as commuting and opportunities to go out increased. High-priced merchandise, including watches and luxury goods, also grew substantially.」
The company continued to report the strong performance of women's fashion and high-priced merchandise at the Hankyu Main Store, along with the recovery of the customer-traffic and sales foundation as opportunities to go out increased. - FY2023-Q2AdvancedAnnual report
「Although the department-store business continued to be affected by COVID-19, the strong performance of the Hankyu Main Store pushed domestic same-store sales above pre-COVID levels, while sales increased substantially due to the rebound from operating restrictions imposed in the previous year as infections spread.」
The strong performance of the Hankyu Main Store pushed domestic same-store sales above pre-COVID levels, advancing the recovery in customer traffic and sales centered on Umeda. - FY2023-Q1AdvancedAnnual report
「Although the effects of COVID-19 continued, sales and customer traffic showed signs of recovery, including as a result of the first long holiday period in 3 years without restrictions on activities.」
Against the backdrop of a long holiday period without restrictions on activities and more opportunities to go out, department-store sales and customer traffic showed signs of recovery. - FY2022-Q3AdvancedAnnual report
「After the lifting of the state of emergency, demand for fashion and gifts increased as opportunities to go out and engage in face-to-face communication increased. Sales value across all stores in the third quarter (October–December) was 111.0% of the same period a year earlier.」
Following the reopening of department stores, sales value across all stores reached 111.0% of the same period a year earlier as demand for going out and face-to-face interactions recovered, making the recovery in customer traffic and sales more evident. - FY2020-Q2RestatedAnnual report
「Sales at the Hankyu Main Store increased to 108.5% of the same period a year earlier. In addition to solid domestic and inbound demand, the result reflected fewer natural disasters than in the same period a year earlier and rush demand ahead of the consumption tax increase in September.」
Sales at the Hankyu Main Store reached 108.5% of the same period a year earlier, supported by solid domestic and inbound demand, fewer natural disasters, and demand ahead of the tax increase. - FY2020-Q1RestatedAnnual report
「Sales at the Hankyu Main Store increased to 104.1% of the same period a year earlier, with both domestic and inbound demand remaining solid.」
For the Hankyu Main Store, the company reported solid domestic and inbound demand and sales of 104.1% of the same period a year earlier. - FY2019-Q3RestatedAnnual report
「Hankyu Umeda Main Store continued to provide new value and strengthen communications, further increasing its ability to attract customers of all ages from a wide area. Domestic demand remained solid, led by women's fashion that accurately captured diverse needs and changing trends, and sales at the Hankyu Main Store, including Hankyu Men's Osaka, were 105.0% of the same period a year earlier.」
The company continued to provide new value and strengthen communications, and reported initiatives to attract customers of all ages from a wide area, along with sales at the Hankyu Main Store exceeding the previous year's level. - FY2019-Q2RestatedAnnual report
「As a result of Hankyu Umeda Main Store's continued efforts to provide new value and strengthen its communications capabilities for highly fashion-conscious customers, domestic demand remained solid, led by women's fashion and cosmetics.」
The company continued to provide new value and strengthen its communications capabilities, and sales at the Hankyu Main Store reached 105.1% of the same period a year earlier. - FY2019-Q1RestatedAnnual report
「Hankyu Umeda Main Store continued to provide new value and strengthen communications for highly fashion-conscious customers, while domestic demand remained solid, led by women's fashion.」
The company continued to provide new value and strengthen communications, and reported that demand at Hankyu Umeda Main Store, the foundation for attracting customers from a wider area, remained solid. - FY2018-Q3AdvancedAnnual report
「At Hankyu Umeda Main Store, awareness of the women's fashion floor, which continues to communicate with highly fashion-conscious customers, increased, attracting many customers from a wide area and leading to continued sales growth. As a result, sales at the Hankyu Main Store, including Hankyu Men's Osaka, were ¥178,255 million, or 109.2% of the same period a year earlier.」
Continued communications about the women's fashion floor and customer attraction from a wider area resulted in sales at the Hankyu Main Store reaching 109.2% of the same period a year earlier. - FY2018-Q2AdvancedAnnual report
「As a result of continued efforts to attract customers from a wider area by strengthening communications, sales at the Hankyu Main Store, including Hankyu Men's Osaka, were ¥108,982 million, or 109.0% of the same period a year earlier.」
The company continued to strengthen communications, and sales at the Hankyu Main Store reached 109.0% of the same period a year earlier. - FY2018-Q1AdvancedAnnual report
「In addition to attracting more customers from a wider area through continued efforts to strengthen communications, inbound demand also grew substantially, particularly for cosmetics. As a result, sales at the Hankyu Main Store, including Hankyu Men's Osaka, were ¥51,940 million, or 107.4% of the same period a year earlier.」
The company continued to strengthen communications to attract customers from a wider area and reported that sales at the Hankyu Main Store exceeded the same period a year earlier. - FY2017First statedAnnual report
「We will strengthen customer attraction to Umeda by expanding its catchment area, develop the store network, and build infrastructure such as payment and points systems that organically link the stores. We will also promote the development of this foundation, including through collaboration with other companies.」
The company positions customer attraction from a wider area, the store network, payment and points systems, and collaboration with other companies as an integrated foundation-building initiative.