Loss of trust resulting from the external leakage of customer information
First written in FY2017. 3 of 5 entries say "Mitigated", first in FY2023. Latest entry: 2026-10-19.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- 2026-10-19MaterialisedOther Disclosures
「その後の調査により、10 月 19 日（月）に、当該顧客管理システムで管理している「H2O ID」のうち、約 126 万件の個人情報の一部が漏えいしたことが判明しました。」
顧客情報の外部流出リスクが、第三者による不正アクセスと約126万件の個人情報の一部漏えいとして実際に発生した。元のcanonical threadは変更しない。 - FY2026MitigatedAnnual report
「As customer awareness and expectations regarding privacy continue to rise, the company is actively promoting businesses that use customer data and its overseas customer business as a “communication retailer.” To enable customers to provide personal information with confidence, it is taking steps to strengthen personal information protection governance, including building systems for protecting personal information and enhancing security measures.」
In anticipation of expanded use of customer data and growth in its overseas customer business, the company has indicated a policy of strengthening its personal information protection systems and security measures. - FY2025MitigatedAnnual report
「As a “communication retailer” actively promoting businesses that make use of customer data, the company is taking steps to strengthen its personal information protection governance so that customers can provide their information with confidence.」
The company has indicated a policy of strengthening personal information protection governance, in addition to its specialist departments, specialist committees, and rules-based operations, in anticipation of expanded use of customer data. - FY2023MitigatedAnnual report
「With regard to customer information management, the company has established a cross-group specialist committee and is seeking to ensure strict enforcement of rules based on its Personal Information Management Rules and management manual, as well as thorough employee training, while working to comply with the Act on the Protection of Personal Information.」
In response to the risk of customer information leakage, the company has established a specialist committee, implemented its rules, and provided employee training. - FY2017First statedAnnual report
「If customer information is leaked externally due to an unforeseen accident or incident, the Group's credibility may decline, potentially negatively affecting revenue.」
The company operates its Personal Information Management Rules and management manual and provides employee training, while identifying the possibility of customer information leakage as a risk.