Improving customer service skills and private-brand sales know-how
First written in FY2017-Q1. 3 of 6 entries say "Restated". Latest entry: FY2024.
1 other company's latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「Conducting the in-house "Shoe Advisor" examination. (June, October and February, 3 times annually)」
We gave concrete form to human resource development measures by conducting the Shoe Advisor examination 3 times annually to improve customer service and product knowledge, supporting shoefitter certification and utilizing certified employees in stores. - FY2020-Q1AdvancedAnnual report
「To improve customer service capabilities, we encouraged employees to obtain shoefitter certification from the Council for Foot and Shoe Health and increased the number of certified employees.」
We describe both encouraging employees to obtain shoefitter certification and increasing the number of certified employees, giving concrete form to efforts to improve customer service capabilities. - FY2017RestatedAnnual report
「We thoroughly communicated product characteristics and display methods across all stores and promoted the sharing of customer service techniques through customer service skills competitions, resulting in a strong start.」
We continue to share product characteristics and display methods across all stores and share sales expertise through customer service skills competitions. - FY2017-Q3RestatedAnnual report
「We also held customer service role-playing competitions and other events, promoting the sharing of expertise in selling private-brand products along with improving customer service skills.」
We continue to improve customer service skills and share expertise in selling private-brand products. - FY2017-Q2RestatedAnnual report
「We also held customer service role-playing competitions and other events, promoting the sharing of expertise in selling private-brand products along with improving customer service skills.」
We continue initiatives to improve customer service skills and share expertise in selling private-brand products. - FY2017-Q1First statedAnnual report
「We also held customer service role-playing competitions and promoted the sharing of expertise in selling private-brand products, along with improving customer service skills.」
An initiative to strengthen sales capabilities through customer service competitions and knowledge sharing.