Implementation of an integrated system for managing customer lists and advance orders
First written in FY2017. 6 of 11 entries say "Advanced", first in FY2018-Q1. Latest entry: FY2025-Q1.
1 other company's latest entry also says "Advanced".
- FY2025-Q1AdvancedAnnual report
「In terms of administration, we expanded the reservation and management systems to reduce staffing and labor requirements, while working to achieve further cost reductions and expand profit.」
It describes the enhancement of the reservation and management systems as an initiative to reduce staffing and operating burdens and expand profits, rather than merely introducing and expanding the systems as before. - FY2024-Q3AdvancedAnnual report
「In terms of administration, with the aim of achieving further cost reductions and expanding profit, we pursued labor-saving and workforce-reduction measures, including expanding the reservation system, and created an environment in which all employees could concentrate on sales activities as one team. We also developed and actively promoted young and female employees.」
It states that initiatives for the reservation system progressed from centrally managing existing reservation channels and related functions to reducing staffing and operating burdens through system enhancements. - FY2023-Q2RestatedAnnual report
「First, by introducing an integrated management system for the various media used for web reservations, we added supported channels and worked to expand sales channels for individual demand, including small and medium-sized banquets.」
The company continues to add supported channels through its reservation management system and expand sales channels for individual demand. - FY2023-Q1AdvancedAnnual report
「First, by introducing an integrated management system for the various media used for web reservations, we added supported channels and worked to expand sales channels for individual demand, including small and medium-sized banquets.」
As part of its reservation and customer management initiatives, the company introduced a system for centrally managing all online reservation channels and increased the number of channels supported. - FY2020-Q1AdvancedAnnual report
「In the dining and banquet divisions, we increased the number of locations using the reservation ledger and customer management system, worked to share information across locations, and focused on retaining existing customers.」
It states that the company increased the number of locations using the reservation ledger and customer management system, promoted information sharing across locations, and focused on retaining existing customers. - FY2019RaisedAnnual report
「To retain existing customers and prevent missed opportunities, we will expand the online reservation ledger and customer management system from some existing stores to all stores, share information and strengthen revenue.」
The scope has expanded from implementation at some existing stores to a policy of rolling out the online reservation ledger and customer management system to all stores. - FY2018AdvancedAnnual report
「In addition, some stores introduced an online reservation ledger and customer management system, enabling reservation orders and customer management online. This has supported the sharing of customer management information between stores and improved operational efficiency through paperless processes, as well as customer satisfaction.」
The Company moved beyond preparation and implementation at some stores, with the introduction of an online reservation ledger and customer management system making reservation orders and customer management possible. - FY2018-Q3RestatedAnnual report
「In addition, the Company introduced an integrated customer directory and reservation-order management system, worked to improve operational efficiency, and sought to improve customer satisfaction by responding rapidly to customer needs.」
Efforts to improve operational efficiency and customer satisfaction using the integrated customer directory and reservation-order management system continue. No new implementation scope or completion is stated. - FY2018-Q2RestatedAnnual report
「In addition, the Company introduced an integrated customer directory and reservation-order management system, worked to improve operational efficiency, and sought to improve customer satisfaction by responding rapidly to customer needs.」
Efforts to improve efficiency and customer satisfaction using the integrated customer directory and reservation-order management system introduced at some stores continue. No new implementation scope or completion is stated. - FY2018-Q1AdvancedAnnual report
「In addition, some stores introduced an integrated customer directory and reservation-order management system to improve operational efficiency. The Company will roll out the system to other stores in stages to respond rapidly to customer needs and improve customer satisfaction.」
The Company moved beyond the preparation for implementation described in the previous fiscal year and introduced an integrated customer directory and reservation-order management system at some stores. A policy of rolling it out to all stores in stages is also stated. - FY2017First statedAnnual report
「At some stores, the Company prepared to introduce an integrated customer directory and reservation-order management system, while working to improve customer satisfaction alongside efforts to improve operational efficiency.」
The preparation to introduce a system for centrally managing customer information and reservation orders at some stores is stated for the first time.