Hospitality Human Resources Development, Product, Business Format and Store Development, and Advanced Digitalization of Administrative Functions

「To continue increasing corporate value and strengthening competitiveness, we will continue investing in human resources, facilities, and systems in addition to implementing various measures.」

「In light of the declining working population and the decline in the number of people seeking careers in the food-service industry, we are addressing labour shortages by using system investment to reduce the labour required, creating an environment in which all employees can devote themselves to business operations as one team, ensuring opportunities for effective meetings and interviews, and working to maintain the workplace environment while preventing employee turnover, improving retention rates, and promoting communication among employees.」

「As part of our response to labour shortages and changing work styles, we worked to improve the working environment by correcting excessive working hours and encouraging employees to take paid leave, while also promoting female employees and educating young employees with a view to the future.」

「At the same time, to provide customers with “delicious food” and “heartfelt hospitality,” we made investment in and education of human resources our top priority and worked to secure personnel. We also created an environment in which employees could make the most of their abilities in the right positions, including by reallocating employees from stores that had been closed, and worked to develop human resources capable of supporting the company’s future business development.」

「In terms of administration, with the aim of achieving further cost reductions and expanding profit, we pursued labor-saving and workforce-reduction measures, including expanding the reservation system, and created an environment in which all employees could concentrate on sales activities as one team. We also developed and actively promoted young and female employees.」

「Under these circumstances, in order to fulfill our corporate mission of “providing customers with a rich dining culture,” we established four internal priority themes: “delicious food,” “heartfelt hospitality,” “comfortable facilities and ambience,” and “providing the knowledge and information needed to enjoy dining.” We conducted our business activities using measures such as the creation of a hospitality checklist, and worked diligently to restore our performance.」

「We will also enhance employee education with the aim of strengthening our competitiveness.」

「In response to the decline in the working population caused by the declining birth rate and ageing population, we will strengthen recruitment and work to prevent employee turnover, while systematically providing ongoing employee education and training, enhancing the added value of our products and services, and securing stable corporate earnings.」

「To achieve this, we will focus on developing human resources with a strong spirit of hospitality, developing products that meet the demands of the times, developing business formats and stores, and advancing the use of information technology in administrative divisions.」