Differentiation through memorable customer service and heartfelt service
First written in FY2016. 20 of 24 entries say "Restated". Latest entry: FY2024.
The whole theme swung hardest in 2026: 1 of 11 companies on the "Worse" side.
23 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「A sustainable business model that creates customer lifetime value by solving customer problems and helping customers achieve their goals, thereby generating revenue for the Group」
The Group is reaffirming its policy of connecting the former exceptional customer service and heartfelt service with solving customer problems and creating customer lifetime value. - FY2024-Q1RestatedAnnual report
「The plan aims to create customer lifetime value by solving customer problems and helping customers achieve their goals.」
The Group is reaffirming, as an objective of the JT-2025 plan, its customer-service policy of creating customer lifetime value by solving customer problems and providing useful support. - FY2023ReframedAnnual report
「We adopted “Becoming a ‘concierge’ who supports our customers’ lives” as our slogan.」
The new medium-term plan positions the transition from the former exceptional customer service and heartfelt service to “concierges” responsible for solving customer problems and creating customer lifetime value. - FY2022RestatedAnnual report
「Customers visiting our “physical stores” have given us high marks for product recommendations from sales staff combining strong customer service skills with attentive, detailed support.」
The Group is reaffirming product recommendations supported by strong customer service skills and attentive, detailed support as the basis of customer service in physical stores. - FY2022-Q3RestatedAnnual report
「This plan aims to organically integrate and reorganize the Group’s management resources and sales formats, further strengthen its core business, and build a robust business foundation for future development. Its basic policies are (1) integrating various sales channels and (2) drawing out and making maximum use of human resources potential, while generating operating cash flow and investing for future growth. As the second year of the plan, we are steadily executing it based on specific strategies to achieve its targets and implement its various measures.」
No change has been indicated in the existing service policy supporting customer satisfaction. - FY2021RestatedAnnual report
「We provide customers with advanced expertise, lifestyle-oriented store displays, an extensive product selection, reasonable prices, and reliable after-sales service in the spirit of the “heartfelt service” maintained since the Company’s founding, while」
The Group is reaffirming the expertise, lifestyle recommendations, product selection, pricing, and after-sales service that comprise heartfelt service as its basic policy for meeting customer needs. - FY2021-Q1ReframedAnnual report
「“Let’s respond swiftly to changing customer needs and create one-of-a-kind customer satisfaction!”」
In addition to the former “heartfelt service” and “Three Commitments,” the Group has adopted a new slogan emphasizing swift responses to changing customer needs and the creation of one-of-a-kind customer satisfaction. - FY2020RestatedAnnual report
「We provide customers with advanced expertise, lifestyle-oriented store displays, an extensive product selection, reasonable prices, and reliable after-sales service in the spirit of the “heartfelt service” maintained since the Company’s founding, while」
The Group is reaffirming the expertise, lifestyle recommendations, product selection, pricing, and after-sales service that comprise heartfelt service as the means of realizing its one-of-a-kind business of delivering happiness. - FY2020-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2020-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2020-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2019RestatedAnnual report
「We provide customers with advanced expertise, lifestyle-oriented store displays, an extensive product selection, reasonable prices, and reliable after-sales service in the spirit of the “heartfelt service” maintained since the Company’s founding, while」
The Group is reaffirming heartfelt service, comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the means of realizing its one-of-a-kind business of delivering happiness. - FY2019-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2019-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2019-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2018RestatedAnnual report
「We provide customers with advanced expertise, lifestyle-oriented store displays, an extensive product selection, reasonable prices, and reliable after-sales service in the spirit of the “heartfelt service” maintained since the Company’s founding, while」
The Group is reaffirming heartfelt service, comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the means of realizing its one-of-a-kind business of delivering happiness. - FY2018-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reiterating “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2018-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reiterating “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2018-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reiterating “heartfelt service,” comprising expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2017ReframedAnnual report
「“Three Commitments” I Joshin, filled with more smiles and hospitality than anywhere else! II Joshin, able to offer product recommendations that create more excitement than anywhere else! III Fully equipped with support services that provide greater peace of mind than anywhere else!」
The former “heartfelt service” and exceptional customer service policies have been reorganized into three commitments: smiles, product recommendations, and support services. - FY2017-Q3RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” including expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2017-Q2RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” including expertise, lifestyle recommendations, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2017-Q1RestatedAnnual report
「In addition, we are working to build relationships of trust with customers through the spirit of “heartfelt service,” unchanged since the Company’s founding, including advanced expertise, lifestyle recommendations, an extensive product selection, reasonable prices, and reliable after-sales service.」
The Group is reaffirming “heartfelt service,” including expertise, product selection, pricing, and after-sales service, as the basis for building relationships of trust with customers. - FY2016First statedAnnual report
「With “Delivering customer service that surpasses all others” as the annual slogan, the Group’s basic policy is to improve its customer service capabilities,」
The Group continues to identify customer service capabilities, expertise, lifestyle recommendations, product selection, pricing, and after-sales service as competitive differentiators.