Operational Reform Through Back-Office Consolidation and Web-Based Ordering

「Meanwhile, amid rising costs such as labor and logistics expenses due to labor shortages, the Group continued to improve efficiency by consolidating back-office operations and to implement cost control.」

「Meanwhile, amid rising costs such as labor and logistics expenses due to labor shortages, the Group continued to pursue back-office efficiency improvements and cost control.」

「At ㈱トーホーフードサービス, we continued to strengthen the establishment of a structure enabling each office to focus on sales by improving efficiency through centralizing core back-office operations and expanding personnel supporting sales activities.」

「The TOP Web ordering system, developed in-house in 2015, was enhanced with a new function enabling customers to view branch inventory directly and place orders, resulting in an increase in new orders.」

「Meanwhile, we improved customer convenience through digitalization, including by adding a new function to TOP (toho Order Pro), the Web ordering system developed in-house in 2015 and now used by approximately 10,000 customers, enabling customers to view branch inventory directly and place orders.」

「In response to the continuing COVID-19 pandemic, we continued to focus on strengthening our response to the nursing care and hospital food-service sectors, in addition to digital sales activities such as online menu proposals advanced since the previous fiscal year.」

「To strengthen our response to the new normal, we strengthened and advanced a digital sales model. In addition to business meetings using the Web conferencing system implemented from the previous fiscal year, we began proposing menus online, promoting private-label products through video, and disseminating information via social media and digital books.」

「Despite the challenging operating environment, we further focused on cost control and business process reform, including promoting use of web conferencing systems for developing new customers, internal meetings and training.」

「We also focused on cost control and business process reform, including promoting use of web conferencing systems for developing new customers, company-wide meetings and training.」

「7. Improving productivity through the evolution and horizontal rollout of business process reforms. We will improve productivity by promoting IT-enabled business process reform and improvement. We will roll out productivity improvement measures across the group.」

「We also continued to work on strengthening sales capabilities and improving productivity through IT, including promoting use of the sales activity support system and Web ordering system.」

「At ㈱トーホーフードサービス, we promoted use of the sales support system developed in the previous fiscal year to accelerate proposals and worked to further strengthen sales capabilities.」

「Meanwhile, we also focused on improving productivity by rolling out to other group companies the business process reforms first advanced at ㈱トーホーフードサービス.」

「At ㈱トーホーフードサービス, to further strengthen sales capabilities, we promoted use of the sales activity support system introduced in the previous fiscal year and increased the number of sales managers.」

「With regard to business process reform, ㈱トーホーフードサービス continued to focus on initiatives including further promoting use of the Web ordering system (TOP) to streamline order processing with customers and suppliers.」

「At ㈱トーホーフードサービス, we developed and introduced multiple sales support systems for sales personnel as new IT investments to strengthen sales capabilities, while continuing to focus on reducing workload through IT, including further promoting use of the Web ordering system (TOP) to streamline order processing with customers and suppliers.」

「At ㈱トーホーフードサービス, we introduced the Sales Promotion Calendar System in April and the Sales Product NAVI System in May for sales personnel as new IT investments to strengthen sales capabilities. We also continued to focus on reducing back-office workload through IT, including further promoting use of the Web ordering system (TOP) to streamline order processing with customers and suppliers.」

「At ㈱トーホーフードサービス, we strengthened the use of TSCN (Toho Sales Communication Network), introduced in the previous fiscal year, to share information in real time by sales team and accelerate sales activities. In April, we also introduced the Sales Promotion Calendar System, a sales support tool that enables users to search for optimal products to propose in line with monthly food-service events. We continued to focus on reducing back-office workload through IT, including further promoting use of the Web ordering system (TOP) to streamline order processing with customers and suppliers.」

「With regard to business process reform, ㈱トーホーフードサービス introduced the Sales Communication Network (TSCN) in February to enable rapid information sharing by sales team and further strengthen sales capabilities. It also continued to focus on reducing back-office workload through IT investment, including advancing the centralization of back-office operations and strengthening the use of the Web ordering system (TOP) to streamline order processing with customers and suppliers.」

「In February, we introduced the Sales Communication Network (TSCN), enabling rapid information sharing by sales team, and continued to strengthen the use of the Web ordering system (TOP), introduced in the previous fiscal year, to streamline order processing with customers and suppliers. We also focused on reducing inventory at logistics centers as part of logistics improvement initiatives.」