Evolving into Customer-Centric Management Where Diverse Talent Can Thrive
First written in FY2021. 4 of 5 entries say "Advanced", first in FY2024. Latest entry: FY2026.
The whole theme swung hardest in 2023: 3 of 20 companies on the "Worse" side.
17 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「To evolve toward customer-centric management that harnesses the diverse individuality of its employees, the Group is developing talent internally and recruiting externally to lead the transformation, and is reforming its organizational and human-capital platforms, with the aim of becoming a company where diverse and individualistic talent can thrive.」
Specific measures are described, including the internal development and external recruitment of diverse talent, reforms to the organizational and human-capital platforms, and support for women’s advancement and balancing work with childcare. - FY2024AdvancedAnnual report
「To evolve toward customer-centric management that harnesses the diverse individuality of its employees, the Group will develop talent internally and recruit externally to lead the transformation, and will reform its organizational and human-capital platforms, thereby evolving into a company where diverse and individualistic talent can thrive.」
The means of evolving into a company where diverse talent can thrive have been made concrete through internal development and external recruitment, as well as reforms to the organizational and human-capital platforms. - FY2021First statedAnnual report
「The Group aims to evolve toward customer-centered management that makes use of the diverse individuality of its employees.」
The Group first identified evolving toward customer-centered management by leveraging employees’ diverse individuality as a key direction under its new medium- to long-term management vision.