Product Defects, Quality Control and Product Liability
First written in FY2016. 2 of 4 entries say "Mitigated", first in FY2020. Latest entry: FY2024.
The whole theme swung hardest in 2026: 11 of 56 companies on the "Worse" side.
- FY2024MitigatedAnnual report
「In developing products and supplies, we verify their quality and safety by conducting patch tests and other measures. For our core product, custom-made wigs, we conduct practical-use tests with employee monitors to verify not only the wearing comfort but also potential problems that may arise during use.」
The company has detailed its response to product liability risk, including patch tests, practical-use testing by employee monitors, sharing customer feedback and maintaining insurance. - FY2020MitigatedAnnual report
「We maintain insurance against damages claims arising from product liability. To mitigate or avoid risks, we provide detailed explanations when contracts are signed and conduct patch tests in advance for certain products.」
As measures against product liability risk, the company stated that it maintains insurance, provides explanations at the time of contracting and conducts patch tests in advance. - FY2019RestatedAnnual report
「All products developed and manufactured by our group entail the risk of product liability claims. Because custom-made wigs, our group's core product, are worn directly on the head, we could face product liability claims from customers if defects or inadequate quality control adversely affect their scalp or other areas.」
The company continues to disclose risks relating to product defects, inadequate quality control and product liability. - FY2016First statedAnnual report
「All products developed and manufactured by our corporate group entail the risk of product liability claims.」
The company discloses the potential for damages claims arising from defects in products worn directly on the scalp or inadequate quality control.