Brand Damage from Product Defects and Recalls
First written in FY2021. 2 of 3 entries say "Mitigated", first in FY2022. Latest entry: FY2023.
The whole theme swung hardest in 2025: 9 of 27 companies on the "Worse" side.
15 other companies' latest entry also says "Mitigated".
- FY2023MitigatedAnnual report
「We have maintained certification under ISO 9001, the international standard for quality management systems, implemented the quality management system and pursued continuous improvement. Through these efforts, we provide consistent products and services that meet market and customer needs and improve customer satisfaction.」
As measures against the risks of product defects and recalls, it described maintaining ISO 9001 certification and continuously improving the quality management system. - FY2022MitigatedAnnual report
「Accordingly, we are strengthening our quality-related organizational management framework through ISO 9001 certification, the international standard for quality management systems.」
It explicitly identified ISO 9001 certification as a quality-control measure against the risks of product defects and recalls. - FY2021First statedAnnual report
「However, if a product defect occurs, the resulting recall costs and damage to brand value could affect our operating results and financial position.」
It anticipated recall costs and damage to brand value in the event of product defects.