Quality and brand risk from product and service defects
First written in FY2016. 3 of 5 entries say "Mitigated", first in FY2023. Latest entry: FY2025.
The whole theme swung hardest in 2025: 10 of 30 companies on the "Worse" side.
18 other companies' latest entry also says "Mitigated".
- FY2025MitigatedAnnual report
「Assessments conducted for all 9 divisions and companies」
The company expanded its quality management assessments from 8 in the previous fiscal year to 9. - FY2024MitigatedAnnual report
「Assessments conducted for all 8 divisions and companies」
As a response to quality risks, the company conducted quality management assessments for 8 divisions and companies. - FY2023MitigatedAnnual report
「Advancement and establishment of quality management Achievement rate for the annual plan to review the quality management system in response to changes in the business environment: 100% each year Implementation rate for monitoring the operation of the quality management system and improvement plans: 100% each year」
The company specified its response to product and service quality risks as the annual 100% implementation of quality management system reviews, monitoring and improvement plans. - FY2017RestatedAnnual report
「The Group has established robust quality assurance systems at its group companies and contract manufacturers in Japan and overseas, providing customers with highly precise functionality and high reliability in its products and services.」
The company continues to disclose the risks of repairs, compensation, recalls and brand damage arising from product and service defects, together with its quality assurance systems. - FY2016First statedAnnual report
「The Group has established robust quality assurance systems at its group companies and contract manufacturers in Japan and overseas, providing customers with highly precise functionality and high reliability in its products and services.」
The risks include the costs and effects of repairs, compensation, recalls and disposal, as well as declining purchase intent.