Developing a Membership Program and Building Customer Loyalty
First written in FY2021. 2 of 3 entries say "Advanced", first in FY2022. Latest entry: FY2023.
The whole theme swung hardest in 2020: 4 of 45 companies on the "Worse" side.
35 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「We are also prioritizing and focusing on measures to strengthen our digital operations and expand the e-commerce business, beginning with the release of the Himalaya App and our proprietary “Himalaya Points” loyalty program.」
Measures to integrate stores and e-commerce and build customer loyalty progressed to the implementation stage through the release of the Himalaya App and the proprietary loyalty program. - FY2022AdvancedAnnual report
「We will also promote the development of a membership program and customer loyalty, enhancing the value of being a Himalaya fan. In spring 2023, we plan to release the “Himalaya Members App” (tentative name) to promote seamless integration between stores and e-commerce and improve customers’ purchasing experience.」
Customer loyalty through membership took concrete form in a plan to release an app linking stores and e-commerce in spring 2023. - FY2021First statedAnnual report
「We will also promote the development of a membership program and customer loyalty, enhancing the value of being a Himalaya fan.」
The company described for the first time the development of a membership program and customer loyalty initiatives to turn customers into fans.