Strengthening Consultative Selling and Staff Training
First written in FY2016. 8 of 15 entries say "Restated". Latest entry: 2026-05-19.
1 other company's latest entry also says "Restated".
- 2026-05-19RestatedEarnings presentation
「We continue to hold training sessions nationwide aimed at improving hand-washing techniques and are working to enhance customer satisfaction」
Customer service and sales training using hand washing continues. - FY2025-H1AdvancedAnnual report
「We are also providing training to selected stores from the specialty-store channel to strengthen sales capabilities at stores.」
Advanced to the stage of providing training to selected stores from the specialty-store channel to strengthen sales capabilities. - FY2024AdvancedAnnual report
「In addition, for in-store merchandising, we strengthened practical sales training by external instructors and worked particularly to improve the performance of specialty stores, meaning stores located in station buildings, fashion buildings and similar venues, excluding department stores.」
In addition to the existing Sales Training Department and on-the-job training, strengthened practical sales training by external instructors and worked to improve the performance of specialty stores. - FY2024-Q1RestatedAnnual report
「We are working to increase skincare cosmetics sales and improve business performance by further strengthening our sales capabilities through customer service that involves engaging directly with each individual customer's skin.」
Continues to further strengthen sales capabilities through customer service involving direct contact with customers' skin. - FY2023AdvancedAnnual report
「Nearly every month, sales managers from across Japan gather at headquarters and regional sales offices to ensure that sales policies and methods are thoroughly implemented, after which the managers communicate them to staff at the stores they oversee. New sales staff receive on-the-job training, followed by sales training from the Sales Training Department, and their performance is reviewed to verify that they are providing sales service consistent with the company's credo, "Continue selling in a way that earns customers' thanks."」
Details an education system combining the thorough implementation of policies through sales managers, on-the-job training for new hires, and training and evaluation by the Sales Training Department. - FY2023-Q1AdvancedAnnual report
「At the beginning of the period, we reorganized the Education Department as the Sales Training Department and worked to develop sales staff while strengthening practical sales and customer service capabilities. The results have gradually begun to take hold.」
Reorganized the Education Department as the Sales Training Department, turning the strengthening of practical sales and customer service capabilities and sales staff development into concrete organizational initiatives. - FY2022AdvancedAnnual report
「Accordingly, we established a Sales Training Department, focused on further strengthening sales training and developing sales staff, and worked to increase sales per store and sales per staff member (staff efficiency) for each brand.」
The establishment of the Sales Training Department turned sales training and staff development into concrete organizational initiatives, with the company pursuing higher sales per store and greater staff efficiency. - FY2022-Q1RestatedAnnual report
「At our operating stores, we worked to strengthen customer service capabilities and enhance sales initiatives while customer service involving touching customers' skin was restricted amid the COVID-19 pandemic.」
Continues to strengthen customer service capabilities and enhance sales initiatives even under conditions in which customer contact is restricted. - FY2021RestatedAnnual report
「After all stores reopened, customer service involving touching customers' skin, a basic element of our sales method, was restricted while infection-control measures were rigorously implemented. In addition, sales at urban department stores, which generate particularly high sales, declined as people refrained from going out.」
Restrictions on consulting-based sales centered on touching customers' skin have continued under infection-control measures. - FY2021-Q2Restrictions on face-to-face consulting-based salesAnnual report
「While implementing infection-control measures during the COVID-19 pandemic, the company’s basic sales method, customer service involving touching customers’ skin, was restricted. Sales declined, and skincare sales also came under pressure.」
States that customer service involving touching customers' skin, a basic element of consulting-based sales, was restricted by infection-control measures, constraining sales activities. - FY2020RestatedAnnual report
「In the relaxation salon business, we worked to increase sales and improve communication with customers by strengthening sales initiatives and staff training.」
Reaffirms the policy of improving sales quality and customer communication through sales initiatives and staff training. - FY2018-Q2RestatedAnnual report
「In its core directly operated House of Rose store business, the company focused on strengthening consultative sales centered on the Milcure Pure and Refining White skincare lines, expanding its product range and implementing measures including advertising to attract more new customers.」
Continues to strengthen consulting-based sales centered on the core skincare lines. - FY2017RestatedAnnual report
「We are focusing on consistently implementing consulting-based sales and training staff to maintain service standards.」
Reiterates the continued implementation of consulting-based sales and staff training. - FY2017-Q2RestatedAnnual report
「We worked to strengthen consulting-based sales centered on the Milkyure Pure and Refining White skincare lines.」
Continues to strengthen consulting-based sales as a sales initiative for the core skincare lines. - FY2016First statedAnnual report
「We are focusing on consistently implementing consulting-based sales and training staff to maintain service standards.」
Describes a measure to maintain sales quality and customer service standards through staff training.