Improving Services through Customer Satisfaction Surveys
First written in FY2016. 3 of 6 entries say "Advanced", first in FY2022. Latest entry: 2026-05-21.
The whole theme swung hardest in 2024: 1 of 10 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- 2026-05-21AdvancedEarnings presentation
「Providing optimal information and deepening relationships through the integrated use of customer data」
The company specified the integration of business-card, corporate-attribute, and web-behavior data, together with KPI-based digital initiatives, as measures to improve customer satisfaction and generate business opportunities. - FY2023AdvancedAnnual report
「With the aim of consistently providing customers with the most appropriate services, we regularly conduct and analyze customer satisfaction surveys and surveys on sales activities by sales personnel and customer interactions by technical personnel. The surveys are conducted by an external specialist research firm, which uses statistical methods and other techniques for analysis, and we work to provide feedback for sales activities.」
In addition to the existing customer satisfaction and sales activity surveys, explicitly included customer interactions by technical personnel as a survey subject and continued analysis by an external specialist firm using statistical methods. - FY2022AdvancedAnnual report
「With the aim of consistently providing customers with the most appropriate services, we regularly conduct and analyze customer satisfaction surveys and surveys on trends in the sales activities of sales personnel. The surveys are conducted by an external specialist research firm, which uses statistical methods and other techniques for analysis, and we work to provide feedback for sales activities.」
In addition to the existing customer satisfaction surveys, explicitly described surveys of trends in sales activities by sales personnel, outsourcing to an external specialist firm, statistical analysis, and feedback for sales activities. - FY2019RestatedAnnual report
「We regularly conduct customer satisfaction surveys. The results are also shared across departments, and we are working to reflect them in further service improvements and sales activities from the customer's perspective.」
Continued to describe customer satisfaction surveys, sharing results across departments, and reflecting them in service improvements. - FY2018RestatedAnnual report
「We regularly conduct customer satisfaction surveys with the aim of providing customers with the most appropriate services. The results are also shared across departments, and we are working to reflect them in further service improvements and sales activities from the customer's perspective.」
Continued customer satisfaction surveys, sharing results across departments, and reflecting them in service improvements. - FY2016First statedAnnual report
「We regularly conduct customer satisfaction surveys with the aim of providing customers with the most appropriate services. The results are also shared across departments, and we are working to reflect them in further service improvements and sales activities from the customer's perspective.」
Recorded regular customer satisfaction surveys, sharing the results across departments, and initiatives to reflect them in service improvements and customer-focused sales activities.