Customer Success Strategy
First written in FY2020. 14 of 16 entries say "Advanced", first in FY2021. Latest entry: FY2026-H1.
64 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「In the mail-order division, the number of products listed on Shimojima Mall through the Company's e-commerce site, the Shimojima Online Shop, reached 1.4 million, increasing the number of products sold. The strengthening of web advertising also enabled the Company to acquire new customers, and sales remain strong.」
Customer acquisition and product distribution expanded through e-commerce, the marketplace and online advertising, reflected in 1.4 million products listed, an increase in units sold and strong sales. - FY2025AdvancedAnnual report
「At the Shimojima Online Shop, the company’s e-commerce site, the number of products listed on Shimojima Mall increased to 1.3 million. In addition, stronger online advertising increased traffic to the site, resulting in higher sales.」
The number of products listed, site traffic and sales increased through the online shop, Shimojima Mall and online advertising. - FY2025-H1AdvancedAnnual report
「In the mail-order division, the number of products listed on Shimojima Mall through the Shimojima Online Shop, the Company's e-commerce site, exceeded 1.1 million. This increased traffic to the site, and sales of newly listed products contributed to overall sales growth.」
Customer success initiatives connecting e-commerce, suppliers and customers drove the number of products listed on Shimojima Mall above 1.1 million, contributing to increased traffic and sales of new products. - FY2024AdvancedAnnual report
「In the mail-order business, the company stepped up efforts to encourage each supplier to list products on Shimojima Mall and Shimolab, causing the number of products listed to exceed 1 million. As the number of members and purchase value increased as a result, sales also rose.」
Customer success initiatives connecting e-commerce, suppliers and customers drove the number of products listed on the marketplace and elsewhere above 1 million, contributing to increases in the number of members, purchase value and sales. - FY2024-Q3AdvancedAnnual report
「In the mail-order division, membership grew steadily and average order value increased at the Shimojima Online Shop. The number of listed products increased, and sales rose, as the Company actively encouraged business partners to list products on Shimojima Mall, which specializes in direct shipping from manufacturers, and Shimo Lab, which creates customers' original products.」
The number of online-shop members and average order value increased, and more actively encouraging business partners to list products on Shimojima Mall and Shimolab led to growth in the number of products listed and sales. - FY2024-Q2AdvancedAnnual report
「In the mail-order division, membership grew steadily and average order value increased at the Shimojima Online Shop. Packaging materials for restaurants, retailers and events recovered, and the number of listed products increased as the Company actively encouraged business partners to list products on Shimojima Mall, which specializes in direct shipping from manufacturers. As a result, sales increased.」
In addition to growth in the number of online-shop members and average order value, the company stepped up efforts to encourage business partners to list products on the marketplace, increasing the number of products listed and sales. - FY2024-Q1AdvancedAnnual report
「In the mail-order division, membership grew steadily and average order value increased at the Shimojima Online Shop. Sales also increased as packaging materials for restaurants and retailers recovered and the number of vendors and listed products on Shimojima Mall, which specializes in direct shipping from manufacturers, grew.」
The number of members, average order value, vendors on the marketplace and products listed grew on the online shop supporting the customer success strategy, contributing to higher sales. - FY2023AdvancedAnnual report
「In the mail-order business, the number of members at the Shimojima Online Shop increased steadily and average order value also rose. In addition to growing demand for takeout from food-service establishments, materials for retailers recovered, and the number of vendors and products listed on Shimojima Mall, which specializes in direct shipment from manufacturers, increased, resulting in higher sales.」
Sales increased as the number of online-shop members and average order value rose, accompanied by growth in the number of vendors and products listed on Shimojima Mall. - FY2023-Q3AdvancedAnnual report
「In the mail-order division, membership grew steadily and average order value increased at the Shimojima Online Shop. The number of vendors and listed products on Shimojima Mall, which specializes in direct shipping from manufacturers, also increased, contributing to higher sales.」
The number of online-shop members and average order value increased, while the number of vendors and products listed on Shimojima Mall also grew, resulting in higher mail-order sales. - FY2023-Q2AdvancedAnnual report
「In the mail-order division, sales increased at the Shimojima Online Shop as membership grew steadily, the number of vendors and listed products on Shimojima Mall, which specializes in direct shipping from manufacturers, increased, and the Shimo Lab page dedicated to made-to-order products was enhanced.」
Sales increased as the company expanded the number of online-shop members, vendors on Shimojima Mall and products listed on the mall, while enhancing the Shimolab page. - FY2023-Q1AdvancedAnnual report
「In the mail-order business, sales increased at the Shimojima Online Shop as the number of members grew steadily and materials for retailers and food-service businesses performed well. The company also enhanced the pages for Shimojima Mall, which specializes in direct shipment from manufacturers, and Shimolab, which is dedicated to made-to-order products, increasing the number of products listed.」
The company increased the number of online-shop members and sales, expanded the number of products listed on Shimojima Mall and Shimolab, and advanced service development for both customers and suppliers. - FY2022RaisedAnnual report
「As a measure to expand the product range, the company plans to invite companies specializing in packaging materials to participate in Shimajima Mall, its proprietary marketplace launched within the Shimajima Online Shop in 2021, and use it as a platform for each participating company.」
The customer success strategy is being expanded into a plan to develop the company’s proprietary marketplace within its online shop into a platform for packaging-material companies. - FY2022-Q3AdvancedAnnual report
「In November, the company also launched two services on the Shimajima Online Shop: Shimajima Mall, which lists products from suppliers and enables direct shipment to serve as a platform for the packaging materials industry, and Shimajima Lab, which allows customers to order made-to-order products. The company will continue working to improve convenience for both customers and suppliers.」
The company launched new online services aimed at improving convenience for both customers and suppliers, advancing the concrete implementation of its customer success strategy. - FY2022-Q1AdvancedAnnual report
「We also launched a service allowing customers to pick up packages at Shimojima and Package Plaza stores nationwide, receiving positive feedback from customers.」
The company launched a product pickup service supporting reciprocal customer referrals between its e-commerce business and directly operated stores and Package Plaza stores, receiving positive feedback from customers. - FY2021AdvancedAnnual report
「In our mail-order business, we enabled customers during the current fiscal year to pick up products at our directly operated stores and Package Plaza stores across all prefectures in order to increase the number of members further. Going forward, we will raise awareness of this function and seek to provide customers with greater convenience.」
The company made a product pickup function supporting reciprocal customer referrals among its e-commerce business, stores and franchise stores available during the current fiscal year, giving concrete form to the expansion of customers' purchasing opportunities. - FY2020First statedAnnual report
「The company will promote a customer success strategy that expands customers' purchasing opportunities through reciprocal customer referrals among its e-commerce business, Package Plaza stores and directly operated Shimajima stores, enabling customers to succeed and grow through the company's products and services, which in turn will contribute to the company's profits.」
The company has introduced a new strategy name linking customer success and growth with its own profits through reciprocal customer referrals among its e-commerce business, franchise stores and directly operated stores.