Combining Human Touch and Digital Services Through a Market-In Approach
First written in FY2022-Q3. 5 of 10 entries say "Advanced", first in FY2022. Latest entry: 2026-08-14.
The whole theme swung hardest in 2019: 3 of 11 companies on the "Worse" side.
8 other companies' latest entry also says "Advanced".
- 2026-08-14AdvancedEarnings
「Leveraging the advantages of in-house development, the company worked to add and enhance functions quickly in response to customer needs and carried out multifaceted proposal activities. As a result, the consumer smartphone app “おきぎんSmart” and the business banking service “ビズバン” have performed well since their respective launches.」
The company continued to enhance functions and conduct proposal activities for its remote channels, and disclosed increases in registrations for the app and the business banking service. - FY2026AdvancedAnnual report
「In retail banking, we established a Loan Management Group within the Sales Promotion Department in October 2024, expanded remote channels through loans that can be completed entirely within the app, and worked to increase the acquisition of mortgage opportunities by strengthening relationships with homebuilders and other partners.」
Established a Loan Management Group and expanded customer touchpoints by combining app-based loans that can be completed entirely within the app, stronger relationships with mortgage-related partners and more efficient screening. - FY2025AdvancedAnnual report
「We are improving the efficiency of screening operations by expanding remote channels through loans that can be completed entirely within the app and reviewing internal administrative workflows.」
Expanded app-based loans that can be completed entirely within the app in retail banking, putting into practice the expansion of remote channels and the streamlining of loan screening operations. - FY2024-Q3RestatedAnnual report
「Expanding services aimed at improving customer productivity and strengthening consolidated earnings power」
We have reconfirmed the expansion of services aimed at improving customer productivity as an initiative for the final year of the First Medium-Term Management Plan. - FY2023AdvancedAnnual report
「During the fiscal year, we sought to improve convenience by expanding the remittance and lending functions of the "おきぎんＳｍａｒｔ" smartphone app and expanding web-based products for various personal loans that can be completed entirely online. As a result, the number of app users and consumer loans performed well.」
Expanded the remittance and lending functions of the smartphone app and web-based personal loan products that can be completed entirely online, and reported strong performance in the number of app users and consumer loans. - FY2023-Q3RestatedAnnual report
「As a result of efforts to expand services aimed at improving customer productivity and strengthen consolidated earnings power」
We have reconfirmed the expansion of services aimed at improving customer productivity and the strengthening of consolidated earnings power as initiatives for the second year of the plan. - FY2023-Q2RestatedAnnual report
「As a result of efforts to expand services aimed at improving customer productivity and strengthen consolidated earnings power through the steady implementation of initiatives based on our management strategy」
We have reconfirmed the expansion of services aimed at improving customer productivity as an initiative for the second year of the plan. This quarterly report does not name any specific digital services. - FY2023-Q1RestatedAnnual report
「Under these circumstances, in the second year of the “First Medium-Term Management Plan (October 2021–March 2024),” the Company and its consolidated subsidiaries worked to steadily implement initiatives based on their management strategy, expand services aimed at improving customer productivity and strengthen consolidated earnings power. As a result, results for the cumulative first quarter of the current consolidated fiscal year were as follows.」
We have reconfirmed the expansion of services aimed at improving customer productivity as an initiative for the second year of the plan. However, this quarter's report does not specify the additional digital services. - FY2022AdvancedAnnual report
「In digital services, we expanded the functions of the "OKI Pay" and "おきぎんSmart" smartphone apps for individual customers to improve convenience. For corporate customers, we also promoted use of "おきぎんBigAdvance," which uses ICT and digital channels to help resolve a broad range of business challenges, from developing sales channels to building internal management systems, and to support DX initiatives. As a result of these efforts to strengthen and promote various digital services, we achieved a certain level of results.」
Expanded the functions of apps for individual customers and promoted use of BigAdvance for corporate customers, putting digital services into practice. - FY2022-Q3First statedAnnual report
「Combining a human touch with digital services to meet customer needs」
Combining face-to-face and personal services with digital services to address customer needs.