Business Activities That Put Each Customer at the Center and Resonate with Them
First written in FY2019-Q1. 6 of 10 entries say "Advanced", first in FY2023. Latest entry: 2026-08-05.
1 other company's latest entry also says "Advanced".
- 2026-08-05AdvancedFinancial results presentation
「To further strengthen connections with customers and retailers Enter the automotive sales finance business in the North American market around 2030」
The means of strengthening connections with customers and retailers was made more concrete through entry into automotive sales finance in North America, in addition to connected services and other measures. - FY2026AdvancedAnnual report
「In addition to its existing software update service, the company has launched a hardware update service, “SUBARU UPGRADE SERVICE,” which enables functionality enhancements and performance improvements, and will continue providing each customer with “the best possible peace of mind and enjoyment” long after purchasing a vehicle.」
The company gave concrete form to customer-centred value creation through connected services, OTA updates, hardware updates at dealerships and SUBARU UPGRADE SERVICE. - FY2025AdvancedAnnual report
「In the United States, an initiative called “Love Promise,” jointly pursued by Subaru of America, Inc. (SOA), its US sales subsidiary, and dealers nationwide, has taken shape.」
The company gave concrete form to stronger relationships with customers, dealers and local communities through the continuation and expansion of Love Promise, jointly pursued by its US sales subsidiary and dealers nationwide. - FY2024AdvancedAnnual report
「In the United States, an initiative called Love Promise, jointly pursued by Subaru of America, Inc. (SOA), its US sales subsidiary, and dealers nationwide, has taken shape.」
The company gave concrete form to its customer-centred business activities through expanding Love Promise, which connects its US sales subsidiary, dealers, customers and local communities, and through delivering emotional value in the BEV era. - FY2024-Q2AdvancedAnnual report
「At Subaru of America, Inc., its US sales subsidiary, this has taken shape as an initiative called Love Promise, undertaken jointly with dealers nationwide. Centred on SUBARU products, this initiative firmly connects customers, dealers, SUBARU and people in local communities. It represents “SUBARU's contribution to value for society and the future,” and the company will preserve it while expanding its reach.」
The company gave concrete form to its customer-centred business activities through Love Promise, jointly pursued by its US sales subsidiary and dealers nationwide, and through expanding connections with customers, dealers and local communities. - FY2023AdvancedAnnual report
「A people-centred automotive culture: becoming a company that serves as a partner enriching people's hearts and lives.・Continued implementation of customer satisfaction surveys (improving customer evaluations)”“Empathy and coexistence: becoming a company trusted and supported by society at large and able to coexist with it.・Strengthening customer touchpoints through IoT」
The company gave concrete form to its customer-centred business activities through its vision for 2025, ongoing customer satisfaction surveys and strengthened touchpoints such as My Subaru and telematics. - FY2019RestatedAnnual report
「Develop business activities that put each customer at the centre and resonate with them」
The company continues to pursue customer-centred business activities under its 2025 Vision. - FY2019-Q3RestatedAnnual report
「2. Develop business activities that put each customer at the centre and resonate with them」
The company has reiterated its customer-centred business activities under the 2025 Vision without change. - FY2019-Q2RestatedAnnual report
「2. Develop business activities that put each customer at the centre and resonate with them」
The company continues to pursue customer-centred business activities under its 2025 Vision. - FY2019-Q1First statedAnnual report
「As its “2025 Vision,” the company set out the following 3 priorities and is pursuing them. 2. Develop business activities that put each customer at the centre and resonate with them」
As the second item of its 2025 Vision, the company newly set out business activities that put each individual customer at the centre. No specific targets or measures were presented.