Customer-centric comprehensive financial services and the best mix of channels
First written in FY2017. 2 of 5 entries say "Restated". Latest entry: FY2022.
3 other companies' latest entry also says "Advanced".
- FY2022AdvancedAnnual report
「We believe that the effects of initiatives such as strengthening our securities investment capabilities, providing “One to One Solutions” to corporate and individual customers, and accelerating operational innovation have been reflected in net interest income, net fees and commissions, and expenses.」
Management states that the effects of initiatives, including One to One Solutions, have been reflected in net interest income, net fees and commissions, and expenses. - FY2021RestatedAnnual report
「While completing digitally whatever can be done digitally, we will make the fullest use of the time created to provide high-quality consulting that only people can deliver.」
We continue to pursue a policy of combining digital end-to-end service with human consulting under One to One Solutions. - FY2020RaisedAnnual report
「We will provide services that exceed customer expectations through face-to-face sales, making the most of the human touch, while also using digital channels to reach more customers, thereby improving customer satisfaction and creating memorable customer experiences.」
The previous policy of customer-centric comprehensive financial services has been developed and expanded into “One to One Solutions,” which combines the human touch of face-to-face service with digital channels. - FY2019RestatedAnnual report
「We will provide products and services that capitalize on the distinctive features and strengths of each group company, while building a sales structure and channel mix capable of meeting customers’ diverse needs, with the aim of becoming a comprehensive financial group chosen by customers.」
We continue to pursue customer-centric initiatives, namely All-in-One Support, Thoughtful Sales and the Best Mix of Channels. - FY2017First statedAnnual report
「We will provide products and services that capitalize on the distinctive features and strengths of each group company, while building a sales structure and channel mix capable of meeting customers’ diverse needs, with the aim of becoming a comprehensive financial group chosen by customers.」
Customer-centric service innovation is our basic strategy, with “All-in-One Support,” “Thoughtful Sales” and “Best Mix of Channels” identified as priority initiatives.