Branch Channel Transformation
First written in FY2019. 4 of 5 entries say "Advanced", first in FY2021. Latest entry: FY2026.
5 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Branches and other locations Kanagawa Prefecture and other areas Renovation Branches/Quick Counter System 5,905 － Internal funds March 2026 September 2028」
For store-channel reform, a plan was presented to invest ¥5,905 million in renovations to branches and the Quick Counter System, with completion scheduled for September 2028. - FY2024AdvancedAnnual report
「Branches and other locations New installation Quick Counter System 2,098 1,780 Internal funds May 2019 September 2024」
For the Quick Counter System, a specific store-channel reform measure, a plan was disclosed involving an investment of ¥2,098 million, with completion scheduled for September 2024. - FY2022AdvancedAnnual report
「Operational reforms at branch counters, including expanding the next-generation AGENT tablet devices that enable a paperless environment and fully rolling out the Quick Counter System (self-service cash-handling machines) that enables cashless transactions」
Store-channel reform advanced to specific measures, including expanding AGENT, fully rolling out Quick Counter and introducing online-only transactions. - FY2021AdvancedAnnual report
「By accelerating this series of structural reforms, including operational reforms at branch counters such as expanding the next-generation AGENT tablet devices that enable a paperless environment and fully rolling out the Quick Counter System (self-service cash-handling machines) that enables cashless transactions, reducing back-office operations through the full-scale launch of business support offices that centrally process high-volume, low-value administrative work, and expanding the range of transactions that can be completed entirely online, such as online applications for corporate account openings and online requests for balance certificates, we will seek to complete all administrative procedures directly while transforming branches from administrative processing centers into consultation centers.」
Store-channel reform was translated into specific measures, including AGENT, Quick Counter, business support offices and expanded online-only transactions, with a direction set for transforming branches into consultation centers. - FY2019First statedAnnual report
「We will pursue structural reform centred on operational reform using digital technologies and branch channel reform.」
Store-channel reform was explicitly identified as an independent priority initiative for improving productivity through digital technology for the first time.