Commercialization of Omnichannel and New Financial Services Through Fintech
First written in FY2017. 5 of 11 entries say "Advanced", first in FY2018. Latest entry: FY2026.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Other － Upgrade Smartphone app Hamagin 365 1,119 － Internal funds April 2026 April 2027」
As a specific measure for non-face-to-face channels, the Company presented a plan to invest ¥1,119 million in upgrading the smartphone app "Hamagin 365," with completion scheduled for April 2027. - 2026-05-21AdvancedGeneral Meetings of Shareholders
「By actively introducing AI technologies and utilizing data, we automated and upgraded operations and promoted productivity improvements.」
The company implemented the introduction of AI and the use of data to automate and upgrade operations and improve productivity. - FY2025AdvancedAnnual report
「Productivity reforms, including business process reform and operational efficiency improvements through the use of AI; strengthening the non-face-to-face sales structure; and improving convenience in non-face-to-face channels」
The Company positioned digitalization as a key initiative in its new medium-term management plan, through AI-enabled business process reform and the strengthening of non-face-to-face sales and channels. - FY2024AdvancedAnnual report
「・Expansion of non-face-to-face transactions through the smartphone app "Hamagin 365" ・Support for customers' digitalization through digital consulting ・Initiatives to promote cashless payments」
The Company developed its digital initiatives into specific services and support involving a smartphone app, digital consulting and cashless payments. - FY2022RaisedAnnual report
「For individual customers, the Company will promote the expansion of non-face-to-face channels and the deepening of its OMO strategy, which integrates online and offline services, while strengthening initiatives to improve customer convenience and transform the customer experience.」
The scope of digital promotion was expanded to transforming the customer experience through non-face-to-face channels and the OMO strategy. - FY2019RaisedAnnual report
「To improve productivity in existing banking operations, the Company will pursue structural reforms centered on operational transformation and branch-channel reform using digital technologies.」
The scope was expanded beyond existing digital promotion projects and new financial services to include reforms of operations and branch channels in existing businesses. - FY2019-Q3RestatedAnnual report
「To this end, the group established at Yokohama Bank a Digital Promotion Project Team to carry out cross-organizational planning and execution of various initiatives involving the use of digital technologies. In addition to providing customers with new services and improving convenience, the team will work to secure new revenue opportunities and reduce costs, and will progressively extend the results to Higashi-Nippon Bank and other group companies.」
The group reconfirmed the policy of having the Digital Promotion Project Team plan and execute initiatives involving new services, revenue opportunities and cost reductions, and roll them out to group companies. - FY2019-Q2RestatedAnnual report
「To this end, the group established at Yokohama Bank a Digital Promotion Project Team to carry out cross-organizational planning and execution of various initiatives involving the use of digital technologies. In addition to providing customers with new services and improving convenience, the team will work to secure new revenue opportunities and reduce costs, and will progressively extend the results to Higashi-Nippon Bank and other group companies.」
The group reconfirmed the policy of having the Digital Promotion Project Team plan and execute initiatives involving new services, revenue opportunities and cost reductions, and roll them out to group companies. - FY2019-Q1RestatedAnnual report
「To this end, the group established at Yokohama Bank a Digital Promotion Project Team to carry out cross-organizational planning and execution of various initiatives involving the use of digital technologies. In addition to providing customers with new services and improving convenience, the team will work to secure new revenue opportunities and reduce costs, and will progressively extend the results to Higashi-Nippon Bank and other group companies.」
The group reconfirmed the policy of having the Digital Promotion Project Team plan and execute digital initiatives and roll them out to Higashi-Nippon Bank and other group companies. - FY2018AdvancedAnnual report
「To this end, the group established at Yokohama Bank a Digital Promotion Project Team to carry out cross-organizational planning and execution of various initiatives involving the use of digital technologies. In addition to providing customers with new services and improving convenience, the team will work to secure new revenue opportunities and reduce costs, and will progressively extend the results to Higashi-Nippon Bank and other group companies.」
The group established an organization responsible for planning and executing digital initiatives and specified its policy for rolling them out to group companies. - FY2017First statedAnnual report
「As further advances are expected in new financial services using ICT, AI, blockchain and other technologies, the Company will continue to pursue initiatives in fields that improve customer convenience and services. In fiscal 2017, the omnichannel system introduced in December 2016 will become fully operational, and the Company will invest toward real-time integration of all channels, including branches and call centers, planned for the future, thereby establishing an environment that can respond more accurately to customer needs "anytime" and "anywhere." The Company will also work to commercialize new financial services, including online lending that combines AI with accounting and other big data to complete loan transactions online, and remittance services using blockchain technology.」
The Company gave concrete form to digital financial initiatives combining ICT, AI and blockchain, omnichannel services, online lending and blockchain-based remittances.