Strengthening Sales and Limiting Management Transfers at Underperforming Care Service Facilities
First written in FY2020-Q1. 6 of 13 entries say "Advanced", first in FY2024-Q2. Latest entry: 2026-10-15.
0 other companies' latest entry also says "Worsened".
- FY2026-H1AdvancedAnnual report
「We also worked to improve service quality and efficiency by reviewing operations, while focusing on acquiring new users. As a result, revenue decreased by ¥9.711 million, or 1.3%, year on year to ¥761.408 million, and the business recorded an operating loss of ¥19.406 million, compared with an operating loss of ¥24.281 million in the same period of the previous year.」
The company worked on reviewing operations, improving service quality and efficiency, and acquiring new users, reducing the operating loss in the care services business from ¥24.281 million in the same period of the previous year to ¥19.406 million. - FY2025AdvancedAnnual report
「In addition to these factors, the impact of business sites closed in the previous fiscal year led to a ¥79.878 million, or 4.9%, year-on-year decrease in revenue to ¥1,563.588 million. However, as progress was made in improving earnings through the consolidation of unprofitable divisions and in improving operating efficiency at existing business sites, the operating loss narrowed to ¥1.806 million, compared with an operating loss of ¥28.110 million in the previous consolidated fiscal year.」
Revenue in the care services business decreased by 4.9%, but the operating loss narrowed from ¥28.110 million to ¥1.806 million through the consolidation of unprofitable divisions and improved operating efficiency at existing business sites. - FY2025-H1Larger loss in the care services business and consolidation of operating sitesAnnual report
「In the care services business, we reviewed operations to improve service quality, sought to increase service-use frequency and focused on acquiring new users. In addition, to improve operating efficiency, we transferred 1 business site through a business transfer and closed 1 business site. In addition to these measures, the impact of business sites closed in the previous fiscal year contributed to a ¥50.735 million, or 6.2%, year-on-year decrease in revenue to ¥771.120 million. The business recorded an operating loss of ¥24.281 million, compared with an operating loss of ¥3.749 million in the same period of the previous year.」
The company worked to improve service quality, increase service-use frequency and acquire new users, and transferred 1 business site and closed 1 business site. However, revenue in the care services business decreased by 6.2% and the operating loss increased. - FY2024AdvancedAnnual report
「In the care services business, we sought to increase service-use frequency through staffing aligned with the fee revision and improvements in service quality, while also focusing on acquiring new users. In addition, we closed 3 business sites to improve operating efficiency. As a result, revenue decreased by ¥10.686 million, or 0.6%, from the previous consolidated fiscal year to ¥1,643.466 million, while the operating loss narrowed by ¥11.936 million to ¥28.110 million, compared with an operating loss of ¥40.046 million in the previous consolidated fiscal year.」
In addition to staffing aligned with the fee revision, improving service quality and acquiring new users, the company closed 3 business sites. Revenue decreased by 0.6%, but the operating loss narrowed from ¥40.046 million to ¥28.110 million. - FY2024-Q2AdvancedAnnual report
「In the care services business, we sought to increase service-use frequency through staffing aligned with the fee revision and improvements in service quality, while also focusing on acquiring new users. As a result, revenue increased by ¥17.802 million, or 2.2%, year on year to ¥821.855 million, and the business recorded an operating loss of ¥3.749 million, compared with an operating loss of ¥53.179 million in the same period of the previous year.」
The company worked on staffing aligned with the fee revision, improving service quality and acquiring new users, reducing the operating loss in the care services business from ¥53.179 million in the same period of the previous year to ¥3.749 million. - FY2023-Q3Addressing service-use frequency through staffing and service qualityAnnual report
「In the care services business, the new business sites opened in the previous fiscal year got off to a smooth start. At existing business sites, we worked to increase service-use frequency by improving staffing and service quality, but cancellations due to poor health and higher costs, including food-material and labor costs, weighed on results. Revenue decreased by ¥15.392 million, or 1.2%, year on year to ¥1,228.747 million, and the business recorded an operating loss of ¥55.592 million, compared with an operating loss of ¥37.385 million in the same period of the previous year.」
The company explicitly identified improved staffing and service quality as measures to reduce cancellations and expand use at existing business sites. However, cancellations due to poor health and higher costs resulted in lower revenue and a larger operating loss in the care services business. - FY2023-Q2Implementing measures to reduce cancellations of service useAnnual report
「Going forward, while anticipating the reclassification of COVID-19 under the Infectious Diseases Control Law to Category 5, we will enhance events, recreational activities and other offerings to further improve user satisfaction and implement measures to reduce cancellations of business-site use.」
The company stated that it would change programs and enhance events and recreational activities to reduce cancellations by users. - FY2023-Q1Development of specific measures to improve user satisfactionAnnual report
「Going forward, while anticipating the reclassification of COVID-19 under the Infectious Diseases Control Law to Category 5, we will enhance events, recreational activities and other offerings to further improve user satisfaction and implement measures to reduce cancellations of facility use.」
The company indicated a policy of improving user satisfaction through enhanced events and recreational activities to address cancellations in the care services business, thereby reducing the number of cancellations. - FY2020-Q2RestatedAnnual report
「In the nursing care business, in response to the spread of COVID-19, facilities provided appropriate and efficient services while implementing measures to prevent infection and its spread.」
The Company restated the nursing-care business improvement policy presented in the previous quarter, namely providing appropriate and efficient services amid the spread of infection. - FY2020-Q1First statedAnnual report
「In the nursing-care business, the Company strengthened sales activities at underperforming facilities and worked to improve sales. It also minimized transfers of managers and established an environment for providing appropriate and efficient services.」
The Company stated for the first time that strengthening sales at underperforming facilities, limiting transfers of managers and establishing an appropriate and efficient service environment were measures to improve the nursing-care business.