Issues in Customer Information Management
First written in FY2019. 2 of 3 entries say "Mitigated", first in FY2020. Latest entry: FY2024.
The whole theme swung hardest in 2026: 31 of 104 companies on the "Worse" side.
32 other companies' latest entry also says "Mitigated".
- FY2024MitigatedAnnual report
「In response to the above risks, we pay close attention to the management of customer information, including having 2 of our subsidiaries certified as operators under the PrivacyMark system established by the Japan Institute for Promotion of Digital Economy and Community (JIPDEC). In addition, the Group provides security-related training using e-learning and cyberattack response exercises, and pays close attention to the management of customer information.」
In addition to PrivacyMark certification, the company discloses training using e-learning and cyberattack response exercises. - FY2020MitigatedAnnual report
「We pay close attention to the management of customer information, including having 3 of our subsidiaries certified as operators under the PrivacyMark system established by the Japan Information Processing Development Corporation.」
The PrivacyMark certification of 3 subsidiaries and ongoing management efforts are disclosed as measures addressing customer information management risks. - FY2019First statedAnnual report
「If any issue arises in the management of customer information, it may affect subsequent business development, the Group's business results and financial position.」
The company identifies information-management risks arising from handling large volumes of customer information in its ceremonial services and mutual-aid businesses.