Improving Customer Satisfaction Through Customer Service and Hospitality
First written in FY2018. 10 of 14 entries say "Restated". Latest entry: FY2026.
6 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We therefore survey facility conditions through external organizations, examining in detail such matters as employee greetings and the impressions and responses provided during customer service. We naturally use the survey results for future improvements and guidance, and seek to raise morale by recognizing employees and facilities with outstanding results company-wide and providing incentives.」
Specifies the use of external customer service surveys, improvements and guidance based on the results, and awards and incentives for outstanding employees and facilities. - FY2026-H1RestatedAnnual report
「In the amusement facility operations business, we are working to create clean stores and provide attentive customer service under the theme of “Bright, Safe and Three Generations.”」
Continues the policy of improving customer satisfaction through clean stores and attentive customer service. - FY2025AdvancedAnnual report
「We place importance on proactively engaging and communicating with customers. Through customer service, we reflect popular machine models and prize trends in store operations, and work to improve customer satisfaction by providing events and services that meet customer needs.」
Specifies an operating approach that goes beyond simply strengthening customer service, incorporating customer dialogue into machine and prize configurations, events and services. - FY2024-Q3RestatedAnnual report
「In the amusement facility operations business, we are working to create clean stores and provide attentive customer service under the theme of “Bright, Safe and Three Generations.”」
Continues the policy of improving customer satisfaction through clean stores and attentive customer service. - FY2024-Q1RestatedAnnual report
「In the amusement facility operations business, we are working to create clean stores and provide attentive customer service under the theme of “Bright, Safe and Three Generations.”」
Continues the policy of improving customer satisfaction through clean stores and attentive customer service. - FY2022RestatedAnnual report
「Every employee will work to improve customer satisfaction from every possible perspective, including pricing and fee structures; service, including customer service and hospitality; the environment, including cleanliness and comfort; sales promotion, including events and advertising; and products, including machine configurations and maintenance, while continuing to provide thorough employee training.」
Continues the policy of improving customer satisfaction through pricing, customer service, the environment, sales promotion, products and employee training. - FY2021RestatedAnnual report
「Every employee will work to improve customer satisfaction from every possible perspective, including pricing and fee structures; service, including customer service and hospitality; the environment, including cleanliness and comfort; sales promotion, including events and advertising; and products, including machine configurations and maintenance.」
Continues the policy of improving customer satisfaction through pricing, customer service, the environment, sales promotion, products and employee training. - FY2020-Q3RestatedAnnual report
「In prize games, utilization increased from the same period of the previous year as a result of thoroughly strengthening customer service to encourage another play, implementing initiatives to promote visits through social media, and managing operations by game category.」
Continues initiatives to improve visits and utilization through customer service, social media and operational management by game category. - FY2020-Q1RestatedAnnual report
「In prize games, we strengthened customer service to encourage customers to play one more time, advanced initiatives to promote visits using social media, and thoroughly managed operations by game category, among other measures. As a result, utilization of both prize games and medal games increased from the same period of the previous year.」
Continued strengthening customer service, promoting visits through social media and managing operations by game category, and reported higher utilization of prize games and medal games. - FY2019RestatedAnnual report
「We will work to improve customer satisfaction from the perspectives of pricing and fee structures; service, including customer service and hospitality; the environment, including cleanliness and comfort; sales promotion, including events and advertising; and products, including machine configurations and maintenance.」
Reiterates the policy of improving customer satisfaction through customer service, the environment, sales promotion and products, along with employee training. - FY2019-Q3RestatedAnnual report
「In prize games, we strengthened customer service to encourage customers to play one more time and advanced initiatives to encourage visits using LINE and Twitter, among other measures, resulting in higher utilization than in the same period of the previous year.」
Reports that continued efforts to strengthen customer service and promote visits through social media resulted in higher prize game utilization year on year. - FY2019-Q2RestatedAnnual report
「In prize games, we strengthened customer service to encourage customers to play one more time and advanced initiatives to encourage visits using LINE and Twitter, among other measures, resulting in higher utilization than in the same period of the previous year.」
Continued strengthening customer service and promoting visits through social media, and reported higher utilization of prize games. - FY2019-Q1AdvancedAnnual report
「In prize games, we strengthened customer service to encourage customers to play one more time and advanced initiatives to encourage visits using LINE, among other measures, resulting in higher utilization than in the same period of the previous year.」
Implemented stronger customer service and visit-promotion initiatives using LINE, and reported higher utilization of prize games. - FY2018First statedAnnual report
「We will work to improve customer satisfaction from multiple perspectives: pricing and fee structures; service, including customer service and hospitality; the environment, including cleanliness and comfort; sales promotion, including events and advertising; and products, including machine configurations and maintenance. With the goal of increasing repeat customers firmly in mind, we will provide thorough employee training.」
Plans to improve customer satisfaction through multiple initiatives covering pricing, customer service, the environment, sales promotion, products and employee training.