Proactive expansion of the senior work business

「The Company continues to recognize sales activities targeting organic demand, developing job categories, and proposing new ways of working as challenges, and will strengthen the recruitment and training of consultants specializing in the utilization of senior workers.」

「Although the Senior Work business pursued a shift in its earnings structure toward a BPO business using call-center staffing resources, revenue did not progress as planned because it was unable to win large projects and faced challenges in developing job categories, among other factors. The Company will continue to actively capture inbound demand and strengthen its staffing services for blue-collar industries, while further accelerating its employment-support services for people with disabilities to build a new recurring-revenue business. As a result, Senior Work revenue was ¥2,313,265 thousand, down 9.8% year on year.」

「During the interim cumulative period, the call-center market, the Company's core market, continued to contract from the first quarter as the scale of large spot projects secured against the backdrop of the COVID-19 pandemic, including public-sector and government projects, declined. Accordingly, the Company allocated human resources for sales activities to blue-collar staffing, mainly in the manufacturing and logistics sectors, with the aim of winning projects exceeding those lost in the call-center staffing business, but revenue declined as the business did not recover.」

「During the fiscal year, the Company had been working on a medium- to long-term plan to shift resources from its call-center staffing business to its BPO business, but the lead time has been delayed. Meanwhile, it reduced selling, general and administrative expenses in the Senior Work business and worked to improve margins. The Company continues to recognize developing job categories and proposing new ways of working as challenges, and is strengthening the recruitment and training of consultants specializing in the utilization of senior workers. As a result, Senior Work revenue was ¥2,565,324 thousand, down 44.9% year on year.」

「Going forward, the Company will focus on sales activities targeting organic demand while also focusing on capturing inbound demand, and will strengthen the recruitment and training of consultants specializing in the utilization of senior workers. As a result, Senior Work revenue was ¥1,389,590 thousand, down 50.1% year on year.」

「During the cumulative first quarter, the core call-center staffing business declined sharply as demand for vaccinations temporarily stabilized following the reclassification of COVID-19 as a Category 5 disease. This was because human resources had been diverted to handling special-demand projects in the previous fiscal year, bringing sales activities targeting organic demand to a halt. As a result, the lead time for sales activities affected the quarter. Going forward, while focusing on sales activities targeting organic demand, the Company recognizes that developing new job categories and proposing new ways of working remain challenges, and will strengthen the recruitment and training of consultants specializing in the utilization of senior workers.」

「The Senior Work business provides staffing, recruitment and outsourcing services for active seniors in two main fields: white-collar positions involving call-center and administrative work at public institutions, and blue-collar positions involving physical work such as building maintenance, bedmaking and logistics. During the fiscal year, demand for staffing temporarily stabilized following the end of special-demand projects related to COVID-19 vaccinations, but the Company focused particularly on winning outsourcing and BPO contracts, while reducing selling, general and administrative expenses in the Senior Work business and working to improve margins.」

「During the cumulative third quarter, the Company focused particularly on winning outsourcing and BPO contracts, while reducing selling, general and administrative expenses in the Senior Work business and working to improve margins. As a result, Senior Work revenue was ¥3,837,184 thousand, up 22.5% year on year.」

「Amid this operating environment, the Company strategically focused on winning BPO contracts, including call-center projects, and opened new locations to achieve sustained growth in corporate value, further growth in its existing businesses and improved performance over the medium to long term. During the cumulative second quarter, it focused particularly on winning contract-service and BPO projects, while reducing selling, general and administrative expenses in the Senior Work business and working to improve its profit margin. As a result, revenue from the Senior Work business rose 38.4% year on year to ¥2,785 million.」

「During the cumulative first quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking the impact of the novel coronavirus infection into account, it continued to recognize the development of job categories to handle and proposals for new ways of working as issues, and strengthened the recruitment and training of senior utilization consultants. As a result, revenue from the Senior Work business rose 55.0% year on year to ¥1,388 million.」

「As the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking the impact of the novel coronavirus infection into account, it continued to recognize the development of job categories to handle and proposals for new ways of working as issues, and worked to strengthen the recruitment and training of senior utilization consultants. As a result, revenue from the Senior Work business rose 12.5% year on year to ¥4,391 million.」

「During the cumulative third quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking the impact of the novel coronavirus infection into account, it continued to recognize the development of job categories to handle and proposals for new ways of working as issues, and strengthened the recruitment and training of senior utilization consultants. As a result, revenue from the Senior Work business rose 10.5% year on year to ¥3,132 million.」

「During the cumulative second quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking the impact of the novel coronavirus infection into account, it continued to recognize the development of job categories to handle and proposals for new ways of working as issues, and strengthened the recruitment and training of senior utilization consultants. As a result, revenue from the Senior Work business rose 6.3% year on year to ¥2,012 million.」

「During the cumulative first quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking the impact of the novel coronavirus infection into account, it continued to recognize the development of job categories to handle and proposals for new ways of working as issues, and strengthened the recruitment and training of senior utilization consultants. As a result, revenue from the Senior Work business fell 7.7% year on year to ¥895 million.」

「As the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. In March 2021, it established a subsidiary operating a business supporting the employment of people with disabilities to create new opportunities for senior personnel. The Company also continues to recognize the development of job categories to handle and proposals for new ways of working as issues, and is strengthening the recruitment and training of senior utilization consultants.」

「During the cumulative third quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. As a result, revenue from the Senior Work business fell 13.9% year on year to ¥2,835 million.」

「During the cumulative second quarter, partly because the impact of the novel coronavirus infection continued, the Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. In March, it established a subsidiary operating a business supporting the employment of people with disabilities to create new opportunities for senior personnel.」

「The Company reduced selling, general and administrative expenses in the Senior Work business and worked to improve its profit margin. Taking into account the impact of the novel coronavirus infection, it continues to recognize the development of job categories to handle and proposals for new ways of working as issues, and is strengthening the recruitment and training of senior utilization consultants.」

「In white-collar job categories, the Company focused on business expansion by opening the Kumamoto Branch in October 2019, establishing a subsidiary in Okinawa in April 2020 and beginning operations there in September of the same year.」

「In white-collar job categories, leveraging continued strong demand and supply capacity as strengths, the Company established a subsidiary in Okinawa Prefecture in April 2020. As the novel coronavirus infection spread, many client establishments closed or suspended operations across all industries covered by the Senior Work business. This resulted in fewer new recruitment openings and reduced shifts for staff already working. As a result, revenue from the Senior Work business rose 0.9% year on year to ¥3,294 million.」

「In white-collar job categories, leveraging continued strong demand and supply capacity as strengths, the Company decided to establish a subsidiary in Okinawa Prefecture in April 2020 and plans to begin handling the relevant job categories. In blue-collar job categories, it began handling the relevant job categories at the Yokohama and Kobe branches in January 2020 and continued efforts to expand the performance of its existing businesses.」

「In white-collar job categories, leveraging continued strong demand and supply capacity as strengths, the Company began handling the relevant job categories at the Kumamoto Branch in October 2019. In blue-collar job categories, it began handling the relevant job categories at the Sendai Branch in October 2019 and decided to begin handling them at the Yokohama and Kobe branches in January 2020, continuing efforts to expand the performance of its existing businesses.」

「The number of active seniors whose career development to date and desired future working environments are primarily in white-collar fields is increasing, and the Company focused on business expansion by beginning to handle the relevant job categories at the Nagoya Branch in January 2019 and the Kobe Branch in May 2019, leveraging its supply capacity as a strength. In blue-collar fields, the Company began handling the relevant job categories at the Sapporo Branch in September 2019, but recognizes that developing job categories to handle and proposing new ways of working remain issues, and is strengthening the recruitment and training of senior utilization consultants.」

「The number of active seniors whose career development to date and desired future working environments are primarily in white-collar fields is increasing, and the Company has focused on supplying personnel to those fields, leveraging its supply capacity as a strength. In blue-collar fields, meanwhile, developing new job categories to handle and proposing new ways of working are issues, and the Company is strengthening the recruitment and training of senior utilization consultants.」

「The number of active seniors whose career development to date and desired future working environments are primarily in white-collar fields is increasing, and the Company has focused on supplying personnel to those fields, leveraging its supply capacity as a strength. In blue-collar fields, meanwhile, developing new job categories to handle and proposing new ways of working are issues, and the Company is strengthening the recruitment and training of senior utilization consultants.」

「The number of active seniors whose career development to date and desired future working environments are primarily in white-collar fields is increasing, and the Company has focused on supplying personnel to those fields, leveraging its supply capacity as a strength. In blue-collar fields, meanwhile, demand from companies remains strong, but securing active seniors has been an issue in achieving business growth, so the Company has made maintaining and strengthening its supply capacity its top priority.」

「The Company also opened the Sendai and Kitakyushu branches in April 2018 to expand its operating area and office-work business. As a result, revenue from the Senior Work business rose 25.8% year on year to ¥4,312 million.」

「Amid this operating environment, the Senior Work business continued to prioritize expanding its market share in office work that can be performed by seniors, using the Company’s competitive expertise. The Company opened the Sendai and Kitakyushu branches in April 2018 to expand its operating area and office-work business. As a result, revenue from the Senior Work business rose 28.6% year on year to ¥3,207 million.」

「The Company made expanding its market share in white-collar work that can be performed by seniors a priority, using its competitive expertise. As a result, revenue from the Senior Work business rose 33.3% year on year to ¥2,127 million.」

「The Company worked to expand employment opportunities by developing fields involving office work, where demand from active seniors is strong. As a result, revenue from the Senior Work business rose 33.7% year on year to ¥1,061 million.」

「The Senior Work business, which promotes the creation of employment opportunities for active seniors, expanded its business area by relocating the Ikebukuro Branch in January 2017 and opening the Akihabara Branch. The Company also established 株式会社ＪＲ西日本キャリア as a joint venture with West Japan Railway Company to create fulfilling employment opportunities for seniors. After obtaining licenses for temporary staffing and fee-based employment placement effective 1 September 2017, the company began providing human resources services, mainly for senior personnel, in West Japan Railway’s railway operating area. As a result, revenue from the Senior Work business rose 22.5% year on year to ¥3,424 million.」

「In the Senior Work business, the Company established 株式会社ＪＲ西日本キャリア as a joint venture with West Japan Railway Company to create fulfilling employment opportunities for seniors. The Company believes that maximizing the use of West Japan Railway’s brand strength, regional knowledge and cooperation from affiliated companies, based on the expertise accumulated by its senior utilization consultants, will expand the senior human resources market and strengthen its sales capabilities. As a result, revenue from the Senior Work business rose 19.3% year on year to ¥2,495 million.」

「The Company also actively pursued bidding opportunities from government agencies for office-work services. As a result, revenue from the Senior Work business rose 15.6% year on year to ¥1,596 million.」

「Amid this operating environment, the Company pursued aggressive expansion of the Senior Work and Senior Care businesses to achieve sustained growth in corporate value.」

「The Company provides temporary staffing of active seniors, primarily to large companies in major metropolitan areas, and began an office-work-focused business at its Yokohama Branch in August 2016.」

「Amid this operating environment, the Company continued to pursue aggressive expansion of the Senior Work and Senior Care businesses.」