Expanding Employment Opportunities for Active Seniors in Call Center Operations

「In the Company's core call center market, the market has contracted as large spot projects in the public and government sectors, which had continued against the backdrop of the pandemic, have been downsized. During the interim consolidated accounting period, several projects in the call center staffing business ended. The Company allocated human resources to sales activities with the aim of winning projects exceeding the lost volume, but revenue declined because the business did not recover.」

「In the current consolidated fiscal year, the Senior Work business promoted a shift in its earnings structure toward BPO operations using call center staffing resources, but revenue did not progress as planned because the Company failed to win large projects and faced challenges in developing the job categories it served.」

「During the interim consolidated accounting period, the core call center market continued to contract, as in the first quarter, due to the downsizing of large spot projects in the public and government sectors that had been won against the backdrop of the COVID-19 pandemic.」

「The Company attempted over the medium to long term to shift resources from the call center staffing business to the BPO outsourcing business and allocated call center staffing resources to it, but revenue declined because the business did not ramp up as planned.」

「During the six-month consolidated cumulative period, the Company's core call center staffing business declined sharply as demand for vaccination temporarily subsided following the reclassification of COVID-19 to Category 5. In the previous fiscal year, human resources had been diverted to handling special-demand projects, bringing organic sales activities to a halt. As a result, the lead time for sales activities continued to affect the same quarter.」

「The Company's core call center staffing business declined sharply as demand for vaccination temporarily subsided.」

「The Company focused particularly on winning outsourcing and BPO contracts, while reducing selling, general and administrative expenses in the Senior Work business and working to improve its profit margin.」

「Against this backdrop, the Company worked to continuously enhance corporate value by strategically focusing on acquiring BPO projects, including call center operations, and opening new locations, with the aim of achieving further growth in existing businesses and improving performance over the medium to long term.」

「The Company won contracts for call center operations related to COVID-19, which contributed to revenue, but orders had not yet recovered to pre-pandemic levels.」

「The Company won contracts for call center operations related to COVID-19, which contributed to revenue, but orders had not yet recovered to pre-pandemic levels.」

「This was attributable to growth in staffing for call centers in the Senior Work business, a recovery in growth in existing fields within the Senior Care business, and the contribution of the Cubo Group, which became a consolidated subsidiary during the period.」

「The employment rate for active seniors in office-work call centers rose to 44.2% as of the end of September 2018, from 35.0% in the same month of the previous year, but remained low, and the Company will continue working to raise the ratio.」

「Because the office-work call center business had only recently started, the employment rate for active seniors remained low at 35.0% as of the end of September 2017, and the Company is working to raise the ratio.」

「Because the office-work call center business had only recently started, the employment rate for active seniors was low at 25.3% as of the end of September 2016, and the Company is working to raise the ratio.」

「In its office-work call center operations, the Company used senior workforce utilization consultants to identify tasks that seniors could perform and worked to expand employment opportunities for active seniors.」