Expansion of the BPO business and deployment of new technologies through a capital and business alliance with Toppan Printing

「Starting with Thinker, the company is expanding its business beyond the contact center into data-utilization areas through collaboration with the TOPPAN Group.」

「Our group company, 株式会社ＴＢネクストコミュニケーションズ, has begun providing a service that introduces AI technology into companies’ contact center operations to support cost optimization and improved customer experiences. The service is being provided as part of a service launched by the TOPPAN Group in May 2025 to promote the use of AI across the group, both inside and outside the company, and enable AI-powered marketing operations at companies.」

「Although sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm, a decline in sales from spot demand resulted in revenue of ¥112,544 million, down 3.7% year on year, and profit before tax of ¥8,557 million, down 24.2%.」

「Although sales from spot demand declined, revenue increased year on year as sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm.」

「We will further enhance contact center operations as a partner that resolves clients’ management issues and helps implement and improve solutions.」

「Although economic conditions remain uncertain, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」

「Despite the impact of the spread of COVID-19, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」

「In our business operations, since entering into a capital and business alliance agreement in November 2017, we have pursued cooperation with 凸版印刷株式会社 (hereinafter, “凸版印刷㈱”) in areas including back-office and contact center operations. To further accelerate and maximize the resulting synergies, we entered into a joint venture agreement and established the new company 「㈱TBネクストコミュニケーションズ」 on 1 May 2020, specializing in BPO services that support companies’ digital transformation (DX).」

「In addition to the increase in sales from existing ongoing projects that began operations in the previous fiscal year, synergy projects with ITOCHU Corporation remained firm, while synergy effects from strengthened collaboration with Toppan Printing Co., Ltd. and growth in spot assignments also contributed to year-on-year revenue growth.」

「Revenue increased year on year due to growth in revenue from existing continuing projects that began operations in the previous consolidated fiscal year, steady performance from synergy projects with ITOCHU Corporation, expanded synergy benefits from stronger cooperation with 凸版印刷株式会社, and growth in spot projects such as work related to the House of Councillors election.」

「By using the respective solutions and customer bases of our group and 凸版印刷㈱, we will provide new services to companies across a broad range of industries and promote advanced BPO businesses using AI (artificial intelligence), RPA (robotic process automation) and other technologies.」

「During the nine months ended, we launched joint development with 凸版印刷㈱ of a digital customer service that enables the design and delivery of optimal customer experiences by integrating and analyzing customer feedback ranging from word of mouth and chat to purchasing activity.」

「By combining the companies’ extensive experience and strengths in their respective areas of expertise, we will establish a structure that prevents customer-contact data from becoming fragmented and enables its use to be promoted through a single point of contact.」

「During the first quarter, we began jointly developing a digital customer service with Toppan Printing that enables the design and delivery of optimal customer experiences by integrating and analyzing customer feedback from word of mouth and chat through purchasing activity.」

「Through this capital and business alliance, our company and 凸版印刷㈱ will combine their respective customer bases, technological capabilities and business expertise to pursue growth in both companies’ corporate value through broad cooperation in the expanding BPO market, including expansion of existing businesses and research and development of new services using technologies such as AI and RPA (robotic process automation).」

「Our company entered into a capital and business alliance agreement with 凸版印刷株式会社 (hereinafter, “凸版印刷”), which acquired 10,570,000 of our shares and 5,385,700 stock acquisition rights in December 2017. If all the stock acquisition rights were exercised, they would represent 769,385 shares.」