Worth reading
59In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
3.2
¥100 million (year-on-year increase in operating profit)Wording
Conditional
How definitive the wording is.Contents of this document
Supplementary materials to the earnings reportFirst quarter of the fiscal year ending February 2027 (FY2026)10 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥367 100 million+0.3%
Operating profit¥32.1 100 million+11.2%
Net income¥22.7 100 million+22.2%
Gross Profit Margin18.9%
Operating profit margin8.7%
Selling, general and administrative expenses¥37.5 100 million expense; reported amount of ▲¥3.75 billion
Results for the three months of the current quarterFor the three months of the first quarter alone: revenue of ¥36.70 billion, gross profit of ¥6.92 billion, operating profit of ¥3.21 billion, and quarterly profit attributable to owners of the parent of ¥2.27 billion
Full-year earnings forecast
Revenue
¥1,520 100 million
Gross profit
¥290 100 million
Operating profit
¥130 100 million
Quarterly profit attributable to owners of the parent
¥85 100 million
Smart Contact Center (SC) operations
¥1,290 100 million
Smart Business Support (SB) operations
¥230 100 million
Progress against full-year forecast 通期の予想に対して、いまどこまで進んだかの割合です。
Revenue24.1%
Smart Contact Center (SC) operations24.3%
Smart Business Support (SB) operations23.3%
Gross profit23.9%
Operating profit24.7%
Quarterly profit attributable to owners of the parent26.7%
What the company explained in this material
Self-assessment against the planThe company's self-assessment against its own plan.
Progress was broadly in line with expectations. Progress in quarterly profit attributable to owners of the parent exceeded the benchmark progress rate of 25.0%.Breakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
Revenue
Smart Contact Center (SC) operations-0.9
Smart Business Support (SB) operations1.8
Operating profit
Gross profit2.2
Selling, general and administrative expenses1.2
Other-0.1
Quarterly profit attributable to owners of the parent
Operating profit3.2
Share of profit or loss of investments accounted for using the equity method0.2
Finance income / costs-0.4
Income tax expense1.5
Non-controlling interests-0.5
New initiatives
- HOL has launched or plans to launch the new services “Knowledge Generator” and “SherpyTM”.
- Expansion into store digital transformation and promotional support through collaboration between シンカー, the TOPPAN Group and others
- AVILEN’s joint venture BA Intelligence has commenced sales activities and is developing AI-Collaborative BPO services
Key KPIsA metric the company considers important as a management benchmark.
- ITOCHU synergy revenue¥44.4 100 millionYear on year against the same period last year+5.5%
- Gross profit per CM (annualized)¥114 10,000
- CM headcount31,130 peopleYear on year against the same period last yearDown by 1,100 from 32,230 people in the same period of the previous year
- Directly employed CM ratio85.6 %Year on year against the same period last year84.7% in the same period of the previous year
- BellCloud+ / BellCloud+ CX seats installed9,800 Seating capacityYear on year against the same period last year+1,000 seats
Segment results
Smart Contact Center (SC) operations
Sales
¥313.4 100 million-0.3%
Smart Business Support (SB) operations
Sales
¥53.6 100 million+3.5%
Medium-term management plan targets
Under the Medium-Term Management Plan 2028, the company aims to deepen its use of AI and expand its business areas. BA Intelligence aims to provide services to 200 companies by the end of FY2030. Numerical comparison with actual results: Not disclosedNumber of employees
Number of EmployeesApproximately 2,000 regular employees and others (covered by the wage increase)
Capital expenditures
¥7.8 100 million
Annual Dividend
Annual dividend per share¥60
Interim Dividend¥30
Year-end dividend¥30
Payout ratio
50 % basic policy
Actual and forecastFY2026 forecast: 52.5%
| Item | Details |
|---|---|
| Document type | Supplementary materials to the earnings report |
| Fiscal Period Covered | First quarter of the fiscal year ending February 2027 (FY2026) |
| Net Sales | ¥367 100 million (YoY +0.3%) |
| Operating profit | ¥32.1 100 million (YoY +11.2%) |
| Net income | ¥22.7 100 million (YoY +22.2%) |
| Gross Profit Margin | 18.9% |
| Operating profit margin | 8.7% |
| Selling, general and administrative expenses | ¥37.5 100 million (expense; reported amount of ▲¥3.75 billion) |
| Results for the three months of the current quarter | For the three months of the first quarter alone: revenue of ¥36.70 billion, gross profit of ¥6.92 billion, operating profit of ¥3.21 billion, and quarterly profit attributable to owners of the parent of ¥2.27 billion |
| Full-year earnings forecast | Revenue ¥1,520 100 million / Gross profit ¥290 100 million / Operating profit ¥130 100 million / Quarterly profit attributable to owners of the parent ¥85 100 million / Smart Contact Center (SC) operations ¥1,290 100 million / Smart Business Support (SB) operations ¥230 100 million |
| Progress against full-year forecast | Revenue 24.1% / Smart Contact Center (SC) operations 24.3% / Smart Business Support (SB) operations 23.3% / Gross profit 23.9% / Operating profit 24.7% / Quarterly profit attributable to owners of the parent 26.7% |
| Self-assessment against the plan | Progress was broadly in line with expectations. Progress in quarterly profit attributable to owners of the parent exceeded the benchmark progress rate of 25.0%. |
| Segment results | Smart Contact Center (SC) operations Sales ¥313.4 100 million (YoY -0.3%) / Profit Not disclosed / Smart Business Support (SB) operations Sales ¥53.6 100 million (YoY +3.5%) / Profit Not disclosed |
| Breakdown of Factors Affecting the Change | Revenue Smart Contact Center (SC) operations -0.9 / Smart Business Support (SB) operations 1.8 / Operating profit Gross profit 2.2 / Selling, general and administrative expenses 1.2 / Other -0.1 / Quarterly profit attributable to owners of the parent Operating profit 3.2 / Share of profit or loss of investments accounted for using the equity method 0.2 / Finance income / costs -0.4 / Income tax expense 1.5 / Non-controlling interests -0.5 |
| Key KPIs | Indicator name ITOCHU synergy revenue / Value ¥44.4 100 million / Year on year against the same period last year +5.5%, Indicator name Gross profit per CM (annualized) / Value ¥114 10,000 / Year on year against the same period last year Not disclosed, Indicator name CM headcount / Value 31,130 people / Year on year against the same period last year Down by 1,100 from 32,230 people in the same period of the previous year, Indicator name Directly employed CM ratio / Value 85.6 % / Year on year against the same period last year 84.7% in the same period of the previous year, Indicator name BellCloud+ / BellCloud+ CX seats installed / Value 9,800 Seating capacity / Year on year against the same period last year +1,000 seats |
| Number of employees | Number of Employees Approximately 2,000 regular employees and others (covered by the wage increase) / Changes during the period and hiring plan Not disclosed |
| Medium-term management plan targets | Under the Medium-Term Management Plan 2028, the company aims to deepen its use of AI and expand its business areas. BA Intelligence aims to provide services to 200 companies by the end of FY2030. Numerical comparison with actual results: Not disclosed |
| Annual Dividend | Annual dividend per share ¥60 / Interim Dividend ¥30 / Year-end dividend ¥30 |
| Payout ratio | 50 % (basic policy) |
| Capital expenditures | ¥7.8 100 million |
| New initiatives | HOL has launched or plans to launch the new services “Knowledge Generator” and “SherpyTM”., Expansion into store digital transformation and promotional support through collaboration between シンカー, the TOPPAN Group and others, AVILEN’s joint venture BA Intelligence has commenced sales activities and is developing AI-Collaborative BPO services |
Items this document does not state (10)
Ordinary incomeUnit price and quantity metricsNumber of stores and locationsAssumptions Underlying the Business OutlookRisk amount incorporated into the outlookFinancial targetsAcquisition of treasury sharesOrders received and order backlogMarket Size / ShareKey points of the Q&A
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Operating profit benefited from higher billing rates charged to clients, lower rent resulting from the consolidation of locations, and lower depreciation and amortization expenses. Profit attributable to owners of the parent benefited from a one-off decrease in corporate income tax expense resulting from the application of preferential tax measures and other factors.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
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