Evolution from an outsourcer to a partner that works with clients to solve their management challenges
First written in FY2020. 13 of 18 entries say "Advanced", first in FY2021-Q1. Latest entry: FY2027-H1.
No other company in this theme has enough history to compare yet.
- FY2027-H1AdvancedAnnual report
「We will expand our support beyond accounting operations and contribute to the sustainable growth of Japan’s small and medium-sized and mid-sized companies as a partner that not only “protects” their office operations but also “enhances” their competitiveness through digital transformation.」
The evolution into a partner that jointly resolves customers’ management issues expanded from support for accounting operations to support for digital transformation and improved competitiveness across their office operations. - FY2026AdvancedAnnual report
「We also began providing a comprehensive solution in collaboration with AVILEN Co., Ltd. (hereinafter, “㈱AVILEN”) and ITOCHU Corporation, covering custom development and implementation of AI agents, reskilling for AI talent and BPO.」
The evolution into a partner that jointly resolves clients' management challenges took concrete form in a solution jointly provided with AVILEN and ITOCHU Corporation that integrates AI agent development, reskilling of AI talent and BPO. - FY2025AdvancedAnnual report
「We will also strongly promote the use of new technologies, including generative AI, and aim to evolve into a partner that can grow together with client companies by realizing a hybrid CRM business combining generative AI and people at an early stage.」
The evolution from an outsourcer into a partner that grows together with client companies took concrete form through its linkage with the early realization of a hybrid CRM business combining generative AI and people. - FY2025-H1AdvancedAnnual report
「We launched the Generative AI Co-Creation Lab., a user-company participation program involving the sharing of case studies among participating companies, with the aim of building a hybrid contact center combining generative AI and people.」
We launched a co-creation program that connects client companies' challenges with the AI technologies and specialist expertise of multiple partners, giving concrete form to our efforts as a partner that jointly resolves client companies' operational challenges. - FY2025-Q1AdvancedAnnual report
「During the first three months of the current consolidated fiscal year, as part of our initiative to standardize operations, we began full-scale provision of BPR Consulting, a service that plans and executes business process transformation by applying the knowledge and frameworks accumulated through providing BPO services, including contact center operations, sales outsourcing and administrative processing, to more than 1,300 clients.」
The evolution from an outsourcer into a partner that resolves clients' management challenges took concrete form in the full-scale provision of a business process transformation service using accumulated knowledge and frameworks. - FY2024-Q2AdvancedAnnual report
「In developing the NEW BPO field set out in our medium-term management plan, we made 株式会社シンカー a subsidiary and will promote a marketing BPO business that consistently delivers optimal CX (Customer Experience) by leveraging data from all customer touchpoints, in addition to VOC accumulated at contact centers.」
The evolution from an outsourcer into a partner that resolves clients' management challenges took concrete form as a marketing BPO business involving the acquisition of シンカー as a subsidiary. - FY2023AdvancedAnnual report
「We will continue strengthening our business foundation to monetize the key initiatives set out in Medium-Term Management Plan 2025, serving as a “partner” that addresses management challenges from the same perspective as client companies and puts improvement proposals into practice and execution, rather than remaining merely an “outsourcer” focused on cost reduction.」
The evolution into a partner was linked to monetizing the key initiatives in Medium-Term Management Plan 2025 and is being advanced through specific business developments such as the DX Direct Center and Horizon One. - FY2023-Q3RestatedAnnual report
「Going forward, we will further advance DX at a higher level as a partner that resolves, improves and implements client companies' management challenges by combining the expertise of people, based on the communication and operational skills we have developed, with the latest technology.」
We have reaffirmed our policy of advancing DX as a partner that resolves client companies' management challenges by combining people's communication and operational expertise with the latest technology. - FY2023-Q1AdvancedAnnual report
「㈱Horizon One will leverage the strengths of both companies to provide one-stop services covering the full range of functions from upstream to downstream in human resources and accounting, including strategy formulation, operational reform, technology utilization, reskilling and business operations, thereby resolving companies' management challenges in an increasingly uncertain environment.」
The evolution into a partner that jointly resolves clients' management challenges was made concrete through the establishment of a joint venture offering one-stop services from strategy formulation to business operations in human resources and accounting. - FY2022-Q2RestatedAnnual report
「Against this backdrop, the Group continued to pursue the three growth strategies set out in its medium-term management plan: maximizing the capabilities of 30,000 employees, advancing digital transformation through the use of voice data, and partner growth based on trust and co-creation.」
The policy of evolving from an outsourcer into a partner that co-creates with client companies continues under the phrase “Partner Growth through Trust and Co-Creation” in the new medium-term management plan. - FY2021-Q3RestatedAnnual report
「Against this operating backdrop, the Group will work to achieve the goals of its medium-term management plan: maximizing the capabilities of 30,000 employees, promoting digital transformation through the use of voice data, and growing as a trusted, co-creative partner.」
The policy of evolving from an outsourcer into a partner that jointly resolves clients' management challenges continues under the phrase “Partner Growth through Trust and Co-Creation” in the new medium-term management plan. - FY2021-Q2ReframedAnnual report
「Against this operating backdrop, the Group will work to achieve the goals of its medium-term management plan: maximizing the capabilities of 30,000 employees, promoting digital transformation through the use of voice data, and growing as a trusted, co-creative partner.」
The policy of evolving from an outsourcer into a partner that jointly resolves clients' management challenges was organized under the phrase “Partner Growth through Trust and Co-Creation” in the new medium-term management plan. - FY2021-Q1AdvancedAnnual report
「We have been advancing collaboration with 凸版印刷㈱ in areas including back-office and contact center operations. To further accelerate and maximize synergies between the two companies, we aim to develop services specializing in the BPO field that support various companies in promoting digital transformation (DX).」
The evolution from a mere outsourcer into a partner supporting clients' management challenges advanced into a concrete business foundation through collaboration with 凸版印刷, including the establishment of a joint venture and service development specializing in DX support. - FY2020First statedAnnual report
「We will strengthen our business foundation to monetize the initiatives we have focused on since the previous consolidated fiscal year, serving as a “partner” that addresses management challenges from the same perspective as client companies and puts improvement proposals into practice and execution, rather than remaining merely an “outsourcer” focused on cost reduction.」
We explicitly stated, as an independent management policy, our intention to evolve from a conventional outsourcer focused on cost reduction into a partner that addresses management challenges from the same perspective as client companies and executes improvement proposals.