Collaboration with the ITOCHU Group and Use of Its Network

「On 29 January 2025, we entered into an agreement to transfer 30 common shares of CTCファーストコンタクト株式会社, formerly a consolidated subsidiary, to SIGMAXYZ Holdings Inc. As a result, CTCファーストコンタクト became an equity-method affiliate.」

「To strengthen collaboration with ITOCHU Techno-Solutions Corporation, our group acquired 0.05% of the shares of ITOCHU Techno-Solutions Corporation from Digital Value Chain Partners LLC, which is wholly owned by ITOCHU Corporation, our largest shareholder, on 11 March 2024.」

「Although sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm, a decline in sales from spot demand resulted in revenue of ¥112,544 million, down 3.7% year on year, and profit before tax of ¥8,557 million, down 24.2%.」

「Although sales from spot demand declined, revenue increased year on year as sales from existing ongoing projects since the previous fiscal year expanded and synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. remained firm.」

「Although economic conditions remain uncertain, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」

「Although economic conditions remain uncertain, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」

「During the six-month period ended the second quarter, we jointly developed and began providing “ekubot Voice PRO,” a total solution that supports customers on a one-stop basis from introducing to establishing the operation of voicebots that automatically respond by voice to telephone inquiries at contact centers, using speech recognition, conversational AI and speech synthesis technologies, together with ITOCHU Techno-Solutions Corporation, a comprehensive IT services company.」

「Despite the impact of the spread of COVID-19, revenue increased year on year as spot demand for social infrastructure and sales from existing ongoing projects that began operations in the previous fiscal year expanded, while synergy projects from strengthened collaboration with ITOCHU Corporation and Toppan Printing Co., Ltd. also remained firm.」

「Specifically, we entered into a share transfer agreement and a shareholders' agreement with Telecom Holdings Co., Ltd., an intermediate holding company of True Corporation Public Co., Ltd., a major telecommunications services provider in Thailand, acquired 49.99% of the issued shares of True Touch Co., Ltd., a leading contact center company, and commenced contact center operations in Thailand. In addition, with the aim of establishing a branch of Bellsystem24, Inc. in Taiwan, we entered into a business alliance agreement with 宏華國際股份有限公司, a contact center operator and wholly owned subsidiary of Chunghwa Telecom Co., Ltd., Taiwan's largest telecommunications company.」

「In addition to the increase in sales from existing ongoing projects that began operations in the previous fiscal year, synergy projects with ITOCHU Corporation remained firm, while synergy effects from strengthened collaboration with Toppan Printing Co., Ltd. and growth in spot assignments also contributed to year-on-year revenue growth.」

「In addition to the increase in sales from existing ongoing projects that began operations in the previous fiscal year, synergy projects from strengthened collaboration with ITOCHU Corporation also remained firm, resulting in year-on-year revenue growth.」

「We will approach the ITOCHU Corporation group and its business partners by leveraging its network, with the aim of expanding our business. In addition to broadening our business scope, we will create new value in the contact center business, which serves as the point of contact between client companies and their customers, through collaboration between our group and the ITOCHU Corporation group.」

「In addition to synergy projects from strengthened collaboration with ITOCHU Corporation, revenue increased year on year as sales from existing ongoing projects that began operations in the previous fiscal year remained firm.」

「In addition to synergy projects from strengthened collaboration with ITOCHU Corporation, revenue increased year on year as sales from existing ongoing projects that began operations in the previous fiscal year remained firm, and CTCファーストコンタクト株式会社 was newly consolidated in the previous fiscal year.」

「Revenue increased year on year due to factors including solid sales from ongoing projects that began in the previous consolidated fiscal year, the acquisition of CTC First Contact Corporation in the previous consolidated fiscal year, and synergy projects arising from stronger collaboration with ITOCHU Corporation.」

「The company acquired 51.0% of the shares of CTC First Contact Corporation, a subsidiary of ITOCHU Techno-Solutions Corporation (CTC) that provides outsourcing services such as service desks and contact centers, making it a joint venture between the two companies.」

「During the six-month period ended [the second quarter], as a specific measure, the company acquired 51% of the shares of CTC First Contact Corporation, a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) that provides outsourcing services such as service desks and contact centers.」

「To expand its business in the BPO field, the company resolved at a board meeting held on 26 May 2017 to acquire 51.0% of the issued shares of CTC First Contact Corporation. It signed a share transfer agreement on 30 May 2017 and completed the acquisition of the shares on 3 July 2017.」

「The company continued to focus on creating business opportunities by leveraging the diverse corporate network and business partners of the ITOCHU Corporation Group, its largest shareholder, and accelerated overseas expansion by leveraging the group's overseas network and information-gathering capabilities, in addition to expanding its domestic operations.」

「The company accelerated its overseas expansion, in addition to expanding its domestic operations, by leveraging the diverse corporate network and business partners of the ITOCHU Corporation Group, its largest shareholder, as well as the group's overseas network and information-gathering capabilities. Specifically, it began selling eBellCloud, a call center construction and operations service based on its BellCloud® platform and developed with ITOCHU Techno-Solutions Corporation (CTC), primarily to customers in the financial services, retail and distribution industries. The company also reached a basic agreement with the existing shareholders of Hoa Sao, a major Vietnamese contact center operator, to acquire 49% of its shares.」

「Specifically, the company began selling eBellCloud, a call center construction and operations service newly developed with ITOCHU Techno-Solutions Corporation (CTC) based on its BellCloud® platform, primarily to customers in the financial services, retail and distribution industries.」

「The company will continue to focus on creating business opportunities by leveraging the diverse corporate network and business partners of the ITOCHU Corporation Group, its largest shareholder,」