Expansion of Call Center Locations
First written in FY2017-Q1. 7 of 10 entries say "Advanced", first in FY2017. Latest entry: FY2023.
3 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「Total capital expenditures during the consolidated fiscal year, including lease-related investments, were ¥1,992 million. By segment, the CRM business invested ¥1,647 million in constructing new site solution centers, renovating existing sites and acquiring data center equipment, while ¥345 million was invested in software, including IT systems for operations management and upgrades to existing systems.」
Investments in new site construction, existing site renovations, data center equipment and IT systems were made throughout the year. A plan was also disclosed to invest ¥1 billion in constructing new site solution centers nationwide and related projects, with completion scheduled for February 2024. - FY2023-Q2AdvancedAnnual report
「During the six months ended the second quarter, we opened the Fukuoka No. 6 Solution Center on 1 June 2022, our sixth contact center site in the Fukuoka area. On 1 August 2022, we also opened and began operating the Ikebukuro No. 3 Solution Center in the Rise Arena Building, a large office building directly connected to Higashi-Ikebukuro Station, our 11th contact center site in the Tokyo metropolitan area. With these openings, we expanded our business base to 39 contact center sites nationwide, with approximately 19,000 seats.」
Opened the Fukuoka No. 6 Solution Center and Ikebukuro No. 3 Solution Center, expanding the nationwide contact center network to 39 sites and approximately 19,000 seats. - FY2020AdvancedAnnual report
「During the consolidated fiscal year, we opened a new call center site with approximately 400 seats, the Ikebukuro Sunshine Solution Center, in the Sunshine 60 building in Ikebukuro, Tokyo.」
Opened a new site with approximately 400 seats in the Ikebukuro Sunshine 60 building, expanding the contact center network. - FY2019AdvancedAnnual report
「Filing company | Construction of new site solution centers nationwide | CRM business | Expansion of business facilities | 974 | 101 | Internal funds | August 2018 | February 2021」
A facility investment plan was disclosed for constructing new site solution centers nationwide, with a total investment of ¥974 million and completion scheduled for February 2021. - FY2018AdvancedAnnual report
「Total capital expenditures during the consolidated fiscal year were ¥3,693 million. By segment, investments in the CRM business totaled ¥1,660 million for constructing new site solution centers and renovating existing sites, while ¥1,739 million was invested in software, including IT systems for operations management and upgrades to existing systems, for a total investment of ¥3,399 million. A further ¥294 million was invested in other businesses.」
Investments in new site solution center construction, existing site renovations and operations management systems were made throughout the year, with the investment amounts specified. - FY2018-Q2RestatedAnnual report
「We also continued to focus on securing large, high-quality sites in preparation for expanding contracted operations. In June this year, we opened our fifth site in Hokkaido in Sapporo, increasing the number of our call center sites to 31, among the largest networks in Japan, with more than 16,200 seats.」
The company continued to state its policy of maintaining a domestic network of 31 sites and more than 16,200 seats following the opening in Sapporo, as well as securing large, high-quality sites. - FY2018-Q1AdvancedAnnual report
「We also continued to focus on securing large, high-quality sites in preparation for expanding contracted operations. In June this year, we opened our fifth site in Hokkaido in Sapporo, increasing the number of the Group's call center sites to 31, among the largest networks in Japan, with more than 16,200 seats.」
Opened the fifth site in Hokkaido in Sapporo, increasing the domestic network to 31 sites and more than 16,200 seats. - FY2017AdvancedAnnual report
「One source of demand for contact centers is requests from client companies to urgently establish large-scale customer service desks for a limited period. In response, leveraging the scale of our Group's network in Japan, with 30 centers and 15,500 seats, and more than 30 years of experience operating contact centers, we can rapidly establish contact centers, including emergency response desks.」
The disclosed scale of the domestic network increased from the previous 29 sites to 30 sites and 15,500 seats. - FY2017-Q2AchievedAnnual report
「In preparation for further business expansion, we focused on securing large, high-quality locations in Sendai, Fukuoka, and other areas. As a result of this initiative, our Group’s contact center network expanded to 29 locations, among the largest in Japan, with more than 15,500 workstations.」
The planned acquisition of large sites in Sendai, Fukuoka and elsewhere was completed, bringing the network to 29 sites and more than 15,500 seats. - FY2017-Q1First statedAnnual report
「In preparation for further business expansion, we focused on securing large, high-quality locations in Sendai, Fukuoka, and other areas. Once implemented, this initiative is expected to expand our Group’s call center network to 29 locations, among the largest in Japan, with more than 15,500 workstations.」
The company announced plans to secure large locations in Sendai, Fukuoka, and other areas and expand its network to 29 locations and more than 15,500 workstations, making it one of the largest in Japan.