Worth reading
75Important
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Improvement
Direction inferred from the company’s description.Scale
2.6
¥100 million (year-on-year increase in operating profit)Wording
Conditional
How definitive the wording is.Contents of this document
Supplementary materials to the earnings reportSecond Quarter (Interim Period) of the Fiscal Year Ending February 2027 (Fiscal 2026)10 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales731.6 Hundreds of millions of yen0.0%
Operating profit61.7 Hundreds of millions of yen+4.4%
Net income42.8 Hundreds of millions of yen+12.0%
Gross Profit Margin18.6 %
Operating profit margin8.4 %
Selling, general and administrative expenses-75.2 Hundreds of millions of yen
Full-year earnings forecast
Revenue
1,520 Hundreds of millions of yen
Gross profit
290 Hundreds of millions of yen
Operating profit
130 Hundreds of millions of yen
Profit attributable to owners of the parent
85 Hundreds of millions of yen
Progress against full-year forecast 通期の予想に対して、いまどこまで進んだかの割合です。
Revenue48.1%
Smart Contact Center (SC) operations48.5%
Smart Business Support (SB) operations46.2%
Gross profit46.8%
Operating profit47.5%
Interim profit attributable to owners of the parent50.4%
What the company explained in this material
Self-assessment against the planThe company's self-assessment against its own plan.
Although both revenue and operating profit were below the benchmark progress rate of 50%, performance was broadly in line with the first-half plan.Breakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
Revenue
SC operations-¥230 million
SB operations+¥250 million
Operating profit
Gross profit+¥10 million
Selling, general and administrative expenses+¥200 million
Other+¥50 million
Profit for the period
Operating profit+¥260 million
Share of profit or loss of investments accounted for using the equity method+¥110 million
Finance income / costs-¥80 million
Income tax expense+¥220 million
Non-controlling interests-¥50 million
New initiatives
- Transfer of a 1% stake in Horizon One Co., Ltd. and change in the equity ownership ratio to 50%:50%
- Full-scale HOL operations with approximately 500 people are scheduled to begin in January 2027
- A customizable AI voicebot is scheduled for release in October 2026
- Marketing use of Hitotonari AI, a voice-based AI solution, using VOC and voice data
- Expansion of AI-BPO projects in collaboration with BA Intelligence
Key KPIsA metric the company considers important as a management benchmark.
- ITOCHU synergy revenue86.5 Hundreds of millions of yenYear on year against the same period last year+0.1%
- Gross profit per CM (annualized)¥114 10,000
- CM headcount30,630 people
- Directly employed CM ratio85.8 %
- Number of confirmed HOL projects7 companies
- Number of tentatively approved HOL projects4 companies
- Number of HOL projects in final discussions9 companies
- Number of AI-BPO projects won4 Projects
Segment results
Smart Contact Center (SC) operations
Sales
625.4 Hundreds of millions of yen
Year on year against the same period last year-0.4%
Smart Business Support (SB) operations
Sales
106.2 Hundreds of millions of yen
Year on year against the same period last year+2.4%
Medium-term management plan targets
Under Medium-Term Management Plan 2028, the company is pursuing deeper use of AI and expansion of its business domains as growth strategies. Specific target figures and target fiscal year: Not disclosedFinancial targets
Equity ratio
45.7 %
Net DER
0.51 times
Capital expenditures
11.1 Hundreds of millions of yen
Annual Dividend
Annual dividend per share
¥60
Interim Dividend
¥30
Year-end dividend
¥30
Payout ratio
50 %
DetailsBasic policy of maintaining a consolidated dividend payout ratio of 50%
| Item | Details |
|---|---|
| Document type | Supplementary materials to the earnings report |
| Fiscal Period Covered | Second Quarter (Interim Period) of the Fiscal Year Ending February 2027 (Fiscal 2026) |
| Net Sales | 731.6 Hundreds of millions of yen (YoY 0.0%) |
| Operating profit | 61.7 Hundreds of millions of yen (YoY +4.4%) |
| Net income | 42.8 Hundreds of millions of yen (YoY +12.0%) |
| Gross Profit Margin | 18.6 % |
| Operating profit margin | 8.4 % |
| Selling, general and administrative expenses | -75.2 Hundreds of millions of yen |
| Full-year earnings forecast | Revenue 1,520 Hundreds of millions of yen / Gross profit 290 Hundreds of millions of yen / Operating profit 130 Hundreds of millions of yen / Profit attributable to owners of the parent 85 Hundreds of millions of yen |
| Progress against full-year forecast | Revenue 48.1% / Smart Contact Center (SC) operations 48.5% / Smart Business Support (SB) operations 46.2% / Gross profit 46.8% / Operating profit 47.5% / Interim profit attributable to owners of the parent 50.4% |
| Self-assessment against the plan | Although both revenue and operating profit were below the benchmark progress rate of 50%, performance was broadly in line with the first-half plan. |
| Segment results | Smart Contact Center (SC) operations Sales 625.4 Hundreds of millions of yen / Year on year against the same period last year -0.4% / Smart Business Support (SB) operations Sales 106.2 Hundreds of millions of yen / Year on year against the same period last year +2.4% |
| Breakdown of Factors Affecting the Change | Revenue SC operations -¥230 million / SB operations +¥250 million / Operating profit Gross profit +¥10 million / Selling, general and administrative expenses +¥200 million / Other +¥50 million / Profit for the period Operating profit +¥260 million / Share of profit or loss of investments accounted for using the equity method +¥110 million / Finance income / costs -¥80 million / Income tax expense +¥220 million / Non-controlling interests -¥50 million |
| Key KPIs | Indicator name ITOCHU synergy revenue / Value 86.5 Hundreds of millions of yen / Year on year against the same period last year +0.1%, Indicator name Gross profit per CM (annualized) / Value ¥114 10,000 / Year on year against the same period last year Not disclosed, Indicator name CM headcount / Value 30,630 people / Year on year against the same period last year Not disclosed, Indicator name Directly employed CM ratio / Value 85.8 % / Year on year against the same period last year Not disclosed, Indicator name Number of confirmed HOL projects / Value 7 companies / Year on year against the same period last year Not disclosed, Indicator name Number of tentatively approved HOL projects / Value 4 companies / Year on year against the same period last year Not disclosed, Indicator name Number of HOL projects in final discussions / Value 9 companies / Year on year against the same period last year Not disclosed, Indicator name Number of AI-BPO projects won / Value 4 Projects / Year on year against the same period last year Not disclosed |
| Medium-term management plan targets | Under Medium-Term Management Plan 2028, the company is pursuing deeper use of AI and expansion of its business domains as growth strategies. Specific target figures and target fiscal year: Not disclosed |
| Financial targets | Equity ratio 45.7 % / Net DER 0.51 times / Financial targets Not disclosed |
| Annual Dividend | Annual dividend per share ¥60 / Interim Dividend ¥30 / Year-end dividend ¥30 |
| Payout ratio | 50 % |
| Capital expenditures | 11.1 Hundreds of millions of yen |
| New initiatives | Transfer of a 1% stake in Horizon One Co., Ltd. and change in the equity ownership ratio to 50%:50%, Full-scale HOL operations with approximately 500 people are scheduled to begin in January 2027, A customizable AI voicebot is scheduled for release in October 2026, Marketing use of Hitotonari AI, a voice-based AI solution, using VOC and voice data, Expansion of AI-BPO projects in collaboration with BA Intelligence |
Items this document does not state (11)
Ordinary incomeResults for the three months of the current quarterUnit price and quantity metricsNumber of stores and locationsNumber of employeesAssumptions Underlying the Business OutlookRisk amount incorporated into the outlookAcquisition of treasury sharesOrders received and order backlogMarket Size / ShareKey points of the Q&A
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Optimization of billing rates, operating efficiencies such as consolidating locations, lower depreciation and amortization expenses, foreign exchange gains, higher equity-method investment gains and losses, and lower corporate income tax expenses due to the application of preferential tax treatment in the first quarter.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.