PDCA-Based Matchmaking Support Centered on Concierges

「Dedicated concierges with strong skills provide activity support based on the PDCA cycle to clients seeking to find a marriage partner within 1 year.」

「Dedicated concierges with strong skills provide activity support based on the PDCA cycle.」

「Accelerated rollout of Partner Agent ONLINE, a DX matchmaking service」

「Accelerated rollout of video profiles for members and Partner Agent ONLINE, a DX matchmaking service; marriages achieved within 3 months of service launch」

「At the marriage agency, highly skilled dedicated concierges provide activity support based on the PDCA cycle to customers who want to find a marriage partner within approximately one year.」

「Expanded the styling service for members across major cities nationwide; 702 sales from June through December.」

「In advertising, the company engaged a female idol group to build momentum around matchmaking in general, while on the service side it launched a styling service for marriage consultation center members. It also advanced initiatives using online and postal services so that customers did not need to visit a branch.」

「The company also advanced the transition to online consultations before joining and online contact between members, including matchmaking meetings.」

「In terms of products and services, the company launched premium courses to develop new customer segments and opened the PA Premium Lounge in Marunouchi, Tokyo, as a special place for members to meet their prospective partners for the first time.」

「The company continued to strengthen service quality and introduced premium courses, such as the Ultimate Course and Executive Course, to develop new customer segments.」

「The company pursued various initiatives to establish its brand in the marriage consultation center sector. In particular, it shifted to efficient and effective advertising focused on customer outcomes and changed its structure to strengthen and expand service quality.」

「Under its new service concept, the company launched the Team Matchmaking × Smart Matchmaking Program. In matchmaking, where things do not always go smoothly, dedicated concierges lead the team-based support, and the company will communicate this strength more clearly through its advertising. Smart Matchmaking also combines bespoke matchmaking activity planning by dedicated concierges with 8 ways to meet potential partners, and the company will promote its ability to work with members toward their goal in a format better suited to each member.」

「During the third quarter, the company launched the Team Matchmaking × Smart Matchmaking Program in April 2018 and advanced preparations for developing and introducing new products to attract new customers.」

「During the second quarter, the company launched the Team Matchmaking × Smart Matchmaking Program as a new matchmaking service in April 2018, while continuing efforts to improve service quality and awareness.」

「Each member is assigned a dedicated concierge who provides matchmaking support and supports clients as a professional. The company also provides ancillary services, including planning and operating events for members to create opportunities to meet one another.」

「Under its new service concept, the company launched the Team Matchmaking × Smart Matchmaking Program. In matchmaking, where things do not always go smoothly, dedicated concierges lead the team-based support, and the company will communicate this strength more clearly through its advertising. Smart Matchmaking also combines bespoke matchmaking activity planning by dedicated concierges with 8 ways to meet potential partners, and the company will promote its ability to work with members toward their goal in a format better suited to each member.」

「Each member is assigned a dedicated concierge who supports clients as a professional in matchmaking. The company also provides ancillary services, including planning and operating events for members to create opportunities to meet one another.」

「Each member is assigned a dedicated concierge who provides matchmaking support and supports clients as a professional. The company also provides ancillary services, including planning and operating events for members to create opportunities to meet one another.」

「Throughout the process, dedicated concierges use the PDCA cycle to help members adjust their activities, enabling them to approach matchmaking positively and learn even from setbacks. Concierges also support members by understanding their feelings and moving forward with them, from checking their impressions and reactions after making contact, to discussing concerns during dating and providing follow-up after marriage.」

「Each member receives matchmaking support from a dedicated concierge, who supports clients as a professional. The company also provides ancillary services, including planning and operating events for members to create opportunities to meet one another.」

「Each member receives matchmaking support from a dedicated concierge, who supports clients as a professional. The company also provides ancillary services, including planning and operating events for members to create opportunities to meet one another.」

「Dedicated concierges with strong coaching skills provide activity support based on the PDCA cycle, while the pricing structure incorporates performance-based fees.」