Improving Call Center Margins by Expanding Financial Institution and In-House Engagements
First written in FY2020-Q1. 2 of 3 entries say "Advanced", first in FY2020-Q2. Latest entry: FY2020-Q3.
2 other companies' latest entry also says "Advanced".
- FY2020-Q3AdvancedAnnual report
「Profit increased due to an improved gross profit margin accompanying the higher proportion of financial institution and in-house projects, as well as lower selling, general and administrative expenses resulting from higher productivity.」
The higher proportion of financial institution and in-house projects and improved productivity were reflected in the results, with the call center outsourcing business recording revenue of ¥12,277 million, up 3.8% year on year, and segment profit of ¥765 million, up 29.2%. - FY2020-Q2AdvancedAnnual report
「Profit increased due to an improved gross profit margin accompanying the higher proportion of financial institution and in-house projects, as well as lower selling, general and administrative expenses resulting from higher productivity. As a result, the call center outsourcing business recorded revenue of ¥8,013 million, up 3.2% year on year, and segment profit of ¥501 million, up 76.8%.」
The higher proportion of highly profitable financial institution and in-house projects and improved productivity were reflected in the results, with segment profit in the call center business increasing 76.8% year on year. - FY2020-Q1First statedAnnual report
「Meanwhile, amid continued difficult recruitment conditions, we focused on winning more projects from highly profitable financial institutions and in-house operations to improve margins as part of our expansion into additional service areas.」
In the call center business, the Company identified increasing the share of orders from highly profitable financial institutions and in-house operations as a specific measure to improve margins for the first time.