Goal of growing the three core businesses into No. 1 players in their respective industries
First written in FY2016. 10 of 17 entries say "Advanced", first in FY2017-Q3. Latest entry: FY2021.
Will Group moved to the "Worse" side of this theme in 2021, 2 years after the typical company in this theme (2019).
The whole theme swung hardest in 2025: 2 of 9 companies on the "Worse" side.
3 other companies' latest entry also says "Reframed".
- FY2021ReframedAnnual report
「To remain the provider of choice for customers amid intensifying competition, the Group is specializing in specific business areas and working to strengthen service quality in those categories.」
The explanation has shifted from the previous wording of making its 3 core businesses No. 1 in their respective industries to an approach centered on category specialization and stronger service quality. - FY2021-Q1RestatedAnnual report
「In each business, the Group worked to expand its in-store share by improving customer satisfaction and differentiating its services through the pursuit of greater expertise. In-store share refers to the proportion of dispatched and outsourced staff supplied by the Group among all dispatched and outsourced staff serving a particular customer.」
The Group continues to pursue expertise, higher customer satisfaction, service differentiation and expansion of in-store share as growth drivers for its core businesses. - FY2020-Q3AdvancedAnnual report
「The group focused on expanding its in-store share among existing customers and expanding outsourced operations. / It also actively pursued expansion of transactions with customers, primarily in food manufacturing, and expansion into fields outside food, including cosmetics.」
The Group expanded its in-store share among existing customers across its 3 core businesses, expanded its business process outsourcing operations, and broadened its coverage of the food, cosmetics and other sectors. Revenue from sales, call center and factory operations was ¥17,547 million, ¥12,277 million and ¥18,028 million, respectively, while segment profit was ¥1,338 million, ¥765 million and ¥1,035 million. All three businesses reported higher revenue and profit year on year. - FY2020-Q2AdvancedAnnual report
「The group focused on expanding its in-store share among existing customers and expanding outsourced operations.」
The 3 core businesses continued their existing growth initiatives. Sales posted revenue of ¥11,778 million and segment profit of ¥900 million, Call Center ¥8,013 million and ¥501 million, and Factory ¥11,878 million and ¥659 million. All 3 businesses reported higher revenue and profit year on year. - FY2020-Q1AdvancedAnnual report
「The group focused on expanding its in-store share among existing customers and expanding outsourced operations.」
The 3 core businesses continued their existing growth initiatives. Sales and Call Center reported higher profit as a result of improved margins, while Factory reported higher revenue and profit, with revenue of ¥5,818 million and segment profit of ¥335 million. - FY2019-Q3AdvancedAnnual report
「Outside the telecommunications field, the group worked to expand its operating regions for staffing in the apparel industry and for staffing and outsourced operations involving sales-promotion personnel, resulting in steady growth. / The group expanded transactions with customers, primarily in food manufacturing, and expanded its operating regions, including the opening of 7 new branches.」
The 3 core businesses advanced geographic expansion. Factory opened 7 new branches. While Sales and Call Center reported lower profit, Factory reported higher revenue and profit, with revenue of ¥15,450 million and segment profit of ¥755 million. - FY2019-Q2RestatedAnnual report
「The group worked to expand transactions with customers, primarily in food manufacturing, and expand its operating regions, newly opening 4 branches. 株式会社リトルシーズサービス, which was consolidated as a subsidiary in September 2017, contributed to performance from the beginning of the period, resulting in steady growth. The group also actively pursued expansion into fields outside food, including cosmetics.」
The 3 core businesses continued their growth initiatives. Factory reported higher revenue and profit, while Sales and Call Center reported lower profit, so performance did not improve uniformly. - FY2019-Q1AdvancedAnnual report
「To expand beyond the telecommunications field, the group worked to expand its operating regions for staffing in the apparel industry and for staffing and outsourced operations involving sales-promotion personnel, and newly opened 9 branches. / The group worked to expand transactions with customers, primarily in food manufacturing, and expand its operating regions, and newly opened 4 branches.」
As part of the core businesses’ geographic expansion initiatives, 9 Sales branches and 4 Factory branches were newly opened. - FY2018AdvancedAnnual report
「In addition to focusing on expanding its in-store share among existing customers and winning outsourced operations contracts, the group maintained solid orders from the apparel industry.」
The 3 core businesses continued their growth initiatives. Sales posted revenue of ¥21,654 million and segment profit of ¥1,749 million, Call Center ¥13,178 million and ¥704 million, and Factory ¥16,994 million and ¥891 million. All 3 businesses reported higher revenue and profit. - FY2018-Q3AdvancedAnnual report
「The group worked to expand transactions with customers, primarily in food manufacturing, expand its operating regions and acquire new customers. The consolidation of 株式会社リトルシーズサービス as a subsidiary in September 2017 also contributed to performance, resulting in steady growth. As a result, the Factory Outsourcing business posted revenue of ¥12,411 million, up 23.2% year on year, and segment profit of ¥689 million, up 42.7%.」
The 3 core businesses continued initiatives including expansion of in-store share, winning outsourced operations contracts, geographic expansion and acquiring new customers, and all 3 businesses reported higher revenue and profit. - FY2018-Q2AdvancedAnnual report
「In addition to focusing on expanding its in-store share among existing customers and winning outsourced operations contracts, the group maintained solid orders from the apparel industry.」
The 3 core businesses continued their growth initiatives. Sales posted revenue of ¥10,426 million and segment profit of ¥907 million, Call Center ¥6,648 million and ¥391 million, and Factory ¥7,661 million and ¥420 million. All 3 businesses reported higher revenue and profit year on year. - FY2018-Q1RestatedAnnual report
「In addition to focusing on expanding its in-store share among existing customers and winning outsourced operations contracts, the group maintained solid orders from the apparel industry.」
The 3 core businesses continued their existing growth initiatives, including expanding in-store share, winning outsourced operations contracts, expanding operating regions and acquiring new customers. All 3 businesses reported higher revenue and profit. - FY2017AdvancedAnnual report
「The Sales Outsourcing business posted revenue of ¥20,071 million and segment profit of ¥1,489 million. The Call Center Outsourcing business posted revenue of ¥12,352 million and segment profit of ¥699 million. The Factory Outsourcing business posted revenue of ¥13,697 million and segment profit of ¥719 million.」
All 3 core businesses reported higher revenue and profit, and the group presented the full-year results of its growth initiatives for the core businesses. - FY2017-Q3AdvancedAnnual report
「In addition to focusing on expanding its in-store share among existing customers and winning outsourced operations contracts, the group worked to expand the scale of its sales offices.」
The 3 core businesses made tangible progress. For the 9-month cumulative period, revenue and segment profit were ¥14,691 million and ¥979 million for Sales, up 18.2% and 4.2% year on year; ¥9,200 million and ¥471 million for Call Center, up 27.9% and 6.3%; and ¥10,075 million and ¥482 million for Factory, up 35.5% and 10.1%. - FY2017-Q2RestatedAnnual report
「By improving customer satisfaction and differentiating its offerings through specialization in each business, the group worked to expand its in-store share and operating regions.」
It continues to emphasize specialization, expansion of in-store share and expansion of operating regions as means of growing its core businesses. - FY2017-Q1RestatedAnnual report
「By improving customer satisfaction and differentiating its offerings through specialization in each business, the group worked to expand its in-store share, defined as the proportion of dispatched and outsourced staff provided by the company among all dispatched and outsourced staff at a particular customer, and to expand its operating regions.」
It continues to pursue expansion of in-store share and operating regions as growth initiatives. - FY2016First statedAnnual report
「To grow the 3 core businesses as of the current date into No. 1 positions in their respective industries, we will pursue 3 initiatives: (1) expanding in-store share through “hybrid staffing,” a distinctive strength of the group; (2) expanding geographically by entering untapped areas; and (3) diversifying into related fields through M&A aimed at generating synergies.」
A plan to grow the sales, call center and factory businesses in 3 directions: in-store share, geographic coverage and related fields.